Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

(2,551 Reviews)

ReScore Reviews™ (57)

ReScore
Overall Rating 4.6491242/5Overall Rating 4.6491242/5Overall Rating 4.6491242/5Overall Rating 4.6491242/5rating 4.6491242
Original
Overall Rating 2.2807/5Overall Rating 2.2807/5rating 2.2807rating 2.2807rating 2.2807
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Chapel Hill, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
great customer service
quick courteous full explantation of what was done
TIM O. from Hyundai of Cool Springs responded on 10/01/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RI
Rochelle I.
Nashville, TN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Great service
Great customer service and friendly staff!
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RB
Richard B.
Franklin, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Its People
Staff very professional woman who checked me out was a FOX!!!
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Florence, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2019 Category: Service
Great service for the car but not so great communication setting up the appointment.
Great service for the car but not so great communication setting up the appointment.
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AB
Albert B.
Antioch, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
very clean waiting area
Hyundai looked into previous engine problems gave me a rental and replace my engine.My service Tech James treated me great.
TIM O. from Hyundai of Cool Springs responded on 09/26/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DG
Dennis G.
Brentwood, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
The Recall
My review is based on my direct interaction with Keith in the service department. He was very engaging when I brought my car in for service. He knew who I was based on the appointment that had been set up the previous week. He explained what they were going to do and that he would get back with me regarding any potential repairs. He called me back and told me the car had the problem that was the concern of the recall and that they had to order the parts. He stated the car would be ready on Sat and that I could pick it up when I got back in town. He called me Friday and confirmed the car was ready.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2019 Category: Service
The Recall
Received a letter from Hyundai for a recall on an oil pump and pan gasket leak.
TIM O. from Hyundai of Cool Springs responded on 09/25/2019

i am sorry your last visit did not go as expected please contact us for further discussion on what went wrong. Thank you for your business


Verified Customer
La Vergne, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Fast and Dependable service
Great service, technician kept me informed on my car.
TIM O. from Hyundai of Cool Springs responded on 09/24/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SR
Susan R.
Thompsons Station, TN
2006 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Great service!
The service department scheduled a time for me to drop off my son’s car. They did a diagnostic test which showed he only had some carbon build up. I was so thankful we didn’t have to replace any expensive parts. Their honesty is greatly appreciated! Dealerships aren’t really known for that these days. Thankful I found it a t Hyundai of Cool Springs.
TIM O. from Hyundai of Cool Springs responded on 09/24/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MC
Marilyn C.
Nashville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Very dedicated group.
Of course!
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MP
Manoj P.
Nashville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Good place to get your vehicle serviced
Good
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nolensville, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Visit
Had a great visit
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AL
Audrey L.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Audrey Lenox
Very Good Service
TIM O. from Hyundai of Cool Springs responded on 09/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RK
Richard K.
Nolensville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Routine Maintenance
The service job did an outstanding job once again
TIM O. from Hyundai of Cool Springs responded on 09/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Took time
Took time to explain what needed to be done.
TIM O. from Hyundai of Cool Springs responded on 09/18/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CS
Christine S.
College Grove, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Customer Service
The customer Service was great.
TIM O. from Hyundai of Cool Springs responded on 09/18/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JP
Jonathan P.
Nolensville, TN
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2019 Category: Service
Hybrid frustrations....
Took 10 days to fix a problem with my hybrid. 4 days for anyone to even look at it even though it was towed to the location. Car is 2 years old with less than 28,000 miles. SHOULD NOT HAPPEN in the first place...but things do happen. Only having one person that can even look at the car needs to be fixed ASAP.

Normally I receive the best of care. This is an anomaly in my opinion. However, I will be thinking twice about purchasing a hybrid from Hyundai if they don’t get more techs trained to work on them—that time is at MY expense.
TIM O. from Hyundai of Cool Springs responded on 09/18/2019

I am sorry that the repair took longer than it should. We are currently seeking Hybrid technicans to help expedite the repairs. We are also training techs to become hybrid technicans. Thank you for your business.


JA
Jose A.
Nashville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Excellent Service all the time!
There is no way that we will change to other maintenance services for our Hyundai Santa Fe. We always got excellent services at Hyundai in cool springs.
TIM O. from Hyundai of Cool Springs responded on 09/17/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TJ
Troy J.
Nashville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great service
Professional people
TIM O. from Hyundai of Cool Springs responded on 09/17/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Reliable and fast service
The service department provides reliable and fast service.
TIM O. from Hyundai of Cool Springs responded on 09/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Being a widow, I need a Service Dept I can depend on
I had gone by a few days before because the "check engine" light had come on. Tim ran a diagnostic and told me it was showing fuel fumes. He checked the gas cap and told me it could be the problem. The light went out but came back on a few days later. I called and spoke with Keith, a service rep, who made an appt for me to get a new gas cap on 9/05. My appt was taken care of promptly and courteously by Keith a few days later.
TIM O. from Hyundai of Cool Springs responded on 09/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business