Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2429 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5rating 4.6326547
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


BC
Bob C.
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Regular service
Regular oil change, thanks to James and team for noticing a rear light issue and I ordered the part thru James. Thank you
TIM O. from Hyundai of Cool Springs responded on 06/05/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Retired
Live up to expatation
TIM O. from Hyundai of Cool Springs responded on 06/05/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Punctual service at a reasonable charge
I am happy with all aspects of service.
TIM O. from Hyundai of Cool Springs responded on 06/04/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


CR
Clyde R.
Nashville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
ServiceTechnician
I had a leak under the front seat that was a real mystery. Keith stayed with the problem and after an incredible effort was able to locate the source and fix it. His perseverance paid off and fixed a really frustrating problem. Hyundai of Cool Springs has a very satisfied customer. Thanks
TIM O. from Hyundai of Cool Springs responded on 06/03/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


CW
Chance W.
Murfreesboro, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Jimmy in Svc
Jimmy was excellent in svc he had my Elantra service done quickly and I was able to get to work earlier than expected!
TIM O. from Hyundai of Cool Springs responded on 06/03/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


PS
Pershing S.
Brentwood, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Same consistent, reliable service as usual.
Took my Genesis in for routine maintenance and waited for the work to be done. It was done quickly, for a reasonable cost, and the car was, as usual, returned to me washed and in pristine condition.
TIM O. from Hyundai of Cool Springs responded on 06/03/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Excellent Service
They have been a very helpful and attentative dealership, from start to finish. Getting the car, scheduling service, right down th eline.
TIM O. from Hyundai of Cool Springs responded on 06/03/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


EB
Edward B.
Spring Hill, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Recent service visit
Very professional experience start to finish.
TIM O. from Hyundai of Cool Springs responded on 05/31/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


AM
Anthony M.
Spring Hill, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Factory Recall
Got me in and out a day ahead of schedule ! Gotta love that ! Very courteous and professional, Thank you
TIM O. from Hyundai of Cool Springs responded on 05/31/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2019 Category: Service
Getting the job done
I really did not have to ask questions or ask why
TIM O. from Hyundai of Cool Springs responded on 05/30/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
First rate service
My dad has been taking his car hear. Since this is my first car I thought i would try it. I am glad I did and understand why he chooses Hyundai of Cool Springs. They were very helpful and I appreciated the time they took to help me.
TIM O. from Hyundai of Cool Springs responded on 05/29/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nolensville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great service
Great service, clean waiting room, and everyone was friendly.
TIM O. from Hyundai of Cool Springs responded on 05/29/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


BM
Bernadette M.
Spring Hill, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Great Staff!
Everyone from the garage to the office was very helpful and friendly. Answered my questions and I appreciate how fast it took to get my car updated.
TIM O. from Hyundai of Cool Springs responded on 05/24/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


DB
Daniel B.
Nashville, TN
2014 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Overall i think the whole franchise has dropped in the past year.
I got prompt service when I brought my car in. My car was ready in 30 minutes. However I waited 20 minutes for my bill to arrive.When i got in the car I noticed that they had not washed the car as they have done the past 4 years.
TIM O. from Hyundai of Cool Springs responded on 05/24/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Excellent Service
Jordan in the Service department is the main reason for my overall tive-star rating.
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


GH
Gail H.
Franklin, TN
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2019 Category: Service
Oil change and tire rotation
Clean and polite
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2019 Category: Service
Oil change
Had oil leak after oil change. When went back few days later was helped immediately.
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Fishers, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Thank you
Great service, as always!
TIM O. from Hyundai of Cool Springs responded on 05/22/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


TD
Thomas D.
Nashville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Oil Change
Very friendly service department. Had me in and out of there in 45 minutes. Will always go back.
TIM O. from Hyundai of Cool Springs responded on 05/21/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Columbia, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Efficient service, friendly atmosphere
Time and time again this service department proves they are the best!
TIM O. from Hyundai of Cool Springs responded on 05/20/2019

Thank you so much for making the time to fill out the survey.We know you have many choices when choosing to service your vehicle & appreciate your business