Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,576 Reviews)

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Chapel Hill, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019 Category: Service
great customer service
quick courteous full explantation of what was done
TIM O. from Hyundai of Cool Springs responded on 10/01/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RI
Rochelle I.
Nashville, TN
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019 Category: Service
Great service
Great customer service and friendly staff!
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RB
Richard B.
Franklin, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019 Category: Service
Its People
Staff very professional woman who checked me out was a FOX!!!
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Florence, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2019 Category: Service
Great service for the car but not so great communication setting up the appointment.
Great service for the car but not so great communication setting up the appointment.
TIM O. from Hyundai of Cool Springs responded on 09/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AB
Albert B.
Antioch, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019 Category: Service
very clean waiting area
Hyundai looked into previous engine problems gave me a rental and replace my engine.My service Tech James treated me great.
TIM O. from Hyundai of Cool Springs responded on 09/26/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DG
Dennis G.
Brentwood, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019 Category: Service
The Recall
My review is based on my direct interaction with Keith in the service department. He was very engaging when I brought my car in for service. He knew who I was based on the appointment that had been set up the previous week. He explained what they were going to do and that he would get back with me regarding any potential repairs. He called me back and told me the car had the problem that was the concern of the recall and that they had to order the parts. He stated the car would be ready on Sat and that I could pick it up when I got back in town. He called me Friday and confirmed the car was ready.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2019 Category: Service
The Recall
Received a letter from Hyundai for a recall on an oil pump and pan gasket leak.
TIM O. from Hyundai of Cool Springs responded on 09/25/2019

i am sorry your last visit did not go as expected please contact us for further discussion on what went wrong. Thank you for your business


Verified Customer
La Vergne, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019 Category: Service
Fast and Dependable service
Great service, technician kept me informed on my car.
TIM O. from Hyundai of Cool Springs responded on 09/24/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SR
Susan R.
Thompsons Station, TN
2006 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019 Category: Service
Great service!
The service department scheduled a time for me to drop off my son’s car. They did a diagnostic test which showed he only had some carbon build up. I was so thankful we didn’t have to replace any expensive parts. Their honesty is greatly appreciated! Dealerships aren’t really known for that these days. Thankful I found it a t Hyundai of Cool Springs.
TIM O. from Hyundai of Cool Springs responded on 09/24/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MC
Marilyn C.
Nashville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019 Category: Service
Very dedicated group.
Of course!
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MP
Manoj P.
Nashville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019 Category: Service
Good place to get your vehicle serviced
Good
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nolensville, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019 Category: Service
Visit
Had a great visit
TIM O. from Hyundai of Cool Springs responded on 09/23/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AL
Audrey L.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019 Category: Service
Audrey Lenox
Very Good Service
TIM O. from Hyundai of Cool Springs responded on 09/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RK
Richard K.
Nolensville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019 Category: Service
Routine Maintenance
The service job did an outstanding job once again
TIM O. from Hyundai of Cool Springs responded on 09/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019 Category: Service
Took time
Took time to explain what needed to be done.
TIM O. from Hyundai of Cool Springs responded on 09/18/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CS
Christine S.
College Grove, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019 Category: Service
Customer Service
The customer Service was great.
TIM O. from Hyundai of Cool Springs responded on 09/18/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business