Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2419 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5rating 4.6326547
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


TK
Ted K.
Nashville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
They did everything they said they would, and on time.
Took my car at appointment, I had it back in one hour as promised.
TIM O. from Hyundai of Cool Springs responded on 04/05/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JE
Jeffrey E.
Dickson, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
Craig Francis is great. I will definatly refer friends to get with him if looking to purchase a Hyundai.
Overall, the staff is very courteous, and professional.
TIM O. from Hyundai of Cool Springs responded on 04/04/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Updating Computer System
It was easy to make my appointment and they were very helpful in getting things done. thanks!
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


BB
Bob B.
Northport, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Breakdown on Vacation? Not a problem at Hyundai of Cool Springs
On vacation 750 miles from home, the engine light comes on and the vehicle loses power. We made it to Hyundai of Cool Springs and Justin took great care of us. After checking diagnostics, he got us a rental car so we could continue our trip while he took care of our vehicle. We were in and out in a couple of hours. Once he had the vehicle fixed, he had it delivered to our local dealer in Michigan. We just picked it up yesterday.
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Fairview, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Excellent service
Was timely done.
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


LC
Lesley C.
Franklin, TN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Happy Customer
Great service and friendly!
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Good service
Good service
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


MN
Mi N.
Spring Hill, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great service as always!
Great service as always, nice technician who are very friendly to customers.
TIM O. from Hyundai of Cool Springs responded on 04/03/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Sharon
Great customer service
TIM O. from Hyundai of Cool Springs responded on 04/02/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


DJ
Donna J.
Nashville, TN
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Gteat
Great service
TIM O. from Hyundai of Cool Springs responded on 04/02/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RP
Raymond P.
Bon Aqua, TN
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Timely service
Right now, no. I wouldn’’t recommend it because of the length of time that day for my completed service.
TIM O. from Hyundai of Cool Springs responded on 04/02/2019

i am sorry that your last visit was unsatisfactory. We schedule vehicles to be diagnosed by  the next available technician. We try to get everyone in and out as efficiently as possible.  Brake work is doen by only skilled technicans and we want to make sure all repairs are completed properly. Thank you for your business


JW
Jerome W.
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Friendly, efficient and kind
I came in for an oil change and tire rotation and to have a new piece put on my door. Justin was efficient, friendly, knowledgeable and helpful! I was in an out in a timely manner. They do a great job!
TIM O. from Hyundai of Cool Springs responded on 04/01/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RD
Reina D.
Nashville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Professional
I excellent service
TIM O. from Hyundai of Cool Springs responded on 03/29/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


SW
Sylvia W.
Franklin, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Josh saved me $500
My passenger door’s lock needed replacing. Josh checked my warranty and discovered the warranty covered it.
He rocks!
TIM O. from Hyundai of Cool Springs responded on 03/29/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JW
Jay W.
Brentwood, TN
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
OK Service
Bringing my vehicle into the dealership is never a bad experience for routine service. However, when my issue was a bit more technical, I felt the staff is not as familiar with the intricacies of the options as I expect them to be.
TIM O. from Hyundai of Cool Springs responded on 03/29/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nolensville, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
Oil change
Great service
TIM O. from Hyundai of Cool Springs responded on 03/29/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


BH
Brian H.
Murfreesboro, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Cool Springs
Customer service is excellent as usual.
TIM O. from Hyundai of Cool Springs responded on 03/28/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


DM
David M.
Pleasant View, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
great service
Very impressed with the service dept. Has an issue with an intermittent noise and they pinpointed it quickly and resolved the problem.
TIM O. from Hyundai of Cool Springs responded on 03/26/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


WF
William F.
Franklin, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Prompt and Courteous
The service folks were friendly and efficient. They completed the repairs and had me back on the road faster than I expected.
TIM O. from Hyundai of Cool Springs responded on 03/26/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Justin Went Above and Beyond
He went above and beyond to schedule me in before I had to leave town.
I appreciate it so much. Thank you.
TIM O. from Hyundai of Cool Springs responded on 03/26/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business