Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,732 Reviews)

ReScore Reviews™ (86)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Retired
As promised

TR
Thomas R.
Franklin, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Excellent experience
Personnel very friendly and helpful

DS
Darlene S.
Hendersonville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Great people and friendly service
listened to my concerns and addressed them great service friendly
TIM O. from Hyundai of Cool Springs responded on 09/15/2020

Thank you


LH
Lisa H.
Franklin, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
Pleasant, Clean and Hassle-Free
From the minute I drive into the parking lot until I drive out, everyone is friendly and happy. The staff is experienced and so very helpful. The service area is clean. Truly hassle free. My car continues to run perfect due to the excellent service they provide. I highly recommend this dealership.
TIM O. from Hyundai of Cool Springs responded on 09/09/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


MS
Michael S.
Hendersonville, TN
2020 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020 Category: Service
Always great service
They’ll always come threw for you, very reliable dealership!
TIM O. from Hyundai of Cool Springs responded on 09/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020 Category: Service
Fast oil change
I let my service advisor know I was in a bit of a hurry (I usually let him know I am not in a hurry) and he was able to get me through the line quicker somehow!
Great team that is always friendly and trying to get you what you need while avoiding extra costs. Ask for Chris or James!
TIM O. from Hyundai of Cool Springs responded on 09/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RC
Robert C.
Old Hickory, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020 Category: Service
Great service and caring personel.
Good job..
TIM O. from Hyundai of Cool Springs responded on 09/01/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020 Category: Service
Long Wait
The work on the car was great, however it took 2 hours for an oil change and tire rotation
TIM O. from Hyundai of Cool Springs responded on 08/31/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020 Category: Service
recall
excellent
TIM O. from Hyundai of Cool Springs responded on 08/31/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LC
Leslie C.
Franklin, TN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020 Category: Service
Great helpful attitude and efficient
Chris was very helpful in scheduling my car for repair. Thoroughly went over my issues with me when I brought the car in. Followed up to see how everything that we had fixed was working well.
TIM O. from Hyundai of Cool Springs responded on 08/26/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CR
Charles R.
Nashville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020 Category: Service
Great Service
Cjean car
TIM O. from Hyundai of Cool Springs responded on 08/25/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RJ
Ronald J.
Franklin, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020 Category: Service
Happy customer
The people are professional, friendly and knowledgeable. The service on my car has always been completed in a timely matter. Highly recommend!
TIM O. from Hyundai of Cool Springs responded on 08/18/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TM
Tammy M.
Franklin, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020 Category: Service
Excellent service
The service staff is courteous and professional. They keep you informed of the progress of your vehicle, especially if you wait for the vehicle in the comfortable waiting room. The cashiers are not very friendly but that would not keep me from recommending this dealership for sales and service.
TIM O. from Hyundai of Cool Springs responded on 08/14/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GE
George E.
Brentwood, TN
2014 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020 Category: Service
james in service
james in service is a pleasure to deal with
TIM O. from Hyundai of Cool Springs responded on 08/14/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LP
Lucy P.
Franklin, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020 Category: Service
Keith Pickles is THE MAN
I came in with what I thought was a hopeless case right before starting my school year teaching 2nd graders, COVID style. Keith was a blessing. I can’t sing his praises enough. He is an absolute asset to Hyundai. His compassion and kindness is extraordinary. I cannot thank him enough, and I can’t thank Hyundai enough for employing him! I can’t stop telling people about Keith Pickles at Hyundai!
TIM O. from Hyundai of Cool Springs responded on 08/12/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business