Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

6041 Reviews

ReScore Reviews™ (176)

ReScore
Overall Rating 4.539771/5Overall Rating 4.539771/5Overall Rating 4.539771/5Overall Rating 4.539771/5rating 4.539771
Original
Overall Rating 2.2613622/5Overall Rating 2.2613622/5rating 2.2613622rating 2.2613622rating 2.2613622
91% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


LP
Luis P.
Albuquerque, NM
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
You really feel “at home”
The job was completed as promised and very well.

DB
Daisy B.
San Elizario, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent customer care
Everyone is very kind, great attitude, excellent experience

AR
Angel R.
El Paso, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Good Service
The service was prompt, friendly, and informative. Will certainly be returning for any future services needed.

MB
Martha B.
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Service is great
Appointments arekept and done on time
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JC
Juan C.
El Paso, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Oil change and inspection
Fast service...didn't pressure me on the recommendations needed.
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you. We'll see you next time.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great Service
I was in and out in about an hour and a half.
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent!
Great service!!
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JR
Julieta R.
El Paso, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Close to home
Great service
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

LS
Luis S.
El Paso, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
The customer service
The customer service the I always have from David Mora, he knows how to take care a customer very good
Tom D. from Hyundai of El Paso responded on 01/17/2019

Thank you. We appreciate your business.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
Horizon City, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
nagatelv
I nothing negative to say.
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Awesome
Everything was great. David gave great service. He was very professional, attentive, and explained everything in detail.
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you so much for responding.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

CL
Christopher L.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
B
B
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

AV
Anthony V.
El Paso, TX
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent service, Great staff at Hyundai always
Tom, Sean and Murphy are valuable and positive service professionals working for Hyundai. From time of service to time to picking up my vehicle, everyone was on their game & as always my visit for service went smoothly and my vehicle ready and running in good time. Highly qualified friendly staff. Thank you
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

KB
Kara B.
El Paso, TX
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Great
Sean at Hyundai El Paso was very helpful and courteous
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Very knowledgeable n professional
I was taken care of fast and advised time it would take for work to be done. Got a phone call it was ready on or about the time designated. This happens every time l take my car to be worked on. Very honest and considerate.
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JW
Janet W.
El Paso, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Oil Change and check up
Awesome, courteous, and prompt service. The young man who helped me was the best!
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
Englewood, CO
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Professional and good service
I was able to get an appointment in a quick and timely manner upon discovery that my driver’s side door handle was not functioning properly. The day of the services, I was greeted and told a timeline and how long I would expect to wait. The repair was completed in a slightly longer time than I expected but I am very satisfied with the work and will definitely be coming back if I have any future services.
Tom D. from Hyundai of El Paso responded on 01/16/2019

Thank you for your response.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Slow service
The personnel is nice but they made me wait over 20 minutes just to take my info for an oil change. Almost left
VIRGIL E. from Hyundai of El Paso responded on 01/16/2019

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

JM
Janet M.
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
I love Oscar Leeser's Hyundai of El Paso
They are always so fast and so friendly here!
Tom D. from Hyundai of El Paso responded on 01/15/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JP
Jeremy P.
Lubbock, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Just the organization and cleanliness
Love they took care of my daughter and her car asap and with no problems.
Tom D. from Hyundai of El Paso responded on 01/15/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso