Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 7455 Reviews )

ReScore Reviews™ (198)

ReScore
Overall Rating 4.565658/5Overall Rating 4.565658/5Overall Rating 4.565658/5Overall Rating 4.565658/5rating 4.565658
Original
Overall Rating 2.2373689/5Overall Rating 2.2373689/5rating 2.2373689rating 2.2373689rating 2.2373689
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


OP
Ofelia P.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Professionalism and excellent service
Great experience in every visit.customer service, and a friendly ambiance .
Tom D. from Hyundai of El Paso responded on 11/18/2019

Thank you

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JW
J W.
El Paso, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
J W Wright-Customer
I appreciate the way I am always treated during my service visit and the customer service skills displayed by staff and other team members .
Tom D. from Hyundai of El Paso responded on 11/18/2019

Thank you for being our customer.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Awesome Service
The customer service is excellent. Staff always listens to my concerns and make commendations base on my vehicles needs. Prices are reasonable.
Tom D. from Hyundai of El Paso responded on 11/18/2019

Thank you so much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JS
Juan S.
El Paso, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
the customer service
customer service is great. very efficient and customer driven
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MG
Martha G.
El Paso, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Excellent customer service
I've been coming to get my vehicles serviced here since I bought my first Hyundai in 2005. The staff has been great, especially Marco who always goes above and beyond when I need to bring in my vehicles in to get serviced.
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you for letting us service your Hyundai.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

RG
Ronald G.
El Paso, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Ms Camacho the service advisor was excellent
From the very moment Ms Camacho approach my vehicle she very helpful and courteous. The service was completed in a timely manner . Very good visit.
.
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

HS
Harvey S.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Very nice people
Was very informative.
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

ER
Eliselda R.
El Paso, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great customer service
Don’t give up great customer service
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

LR
Lorena R.
El Paso, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Customer service
I always have a great experience. Everyone I goes out of there way to make you comfortable.
Tom D. from Hyundai of El Paso responded on 11/16/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MH
Maria H.
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2019 Category: Service
Poor service
It used to be great service but now it is not
Tom D. from Hyundai of El Paso responded on 11/16/2019

Hi

We apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation



 

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
Anthony, NM
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great service
Great!
Tom D. from Hyundai of El Paso responded on 11/14/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2019 Category: Service
Repair pricing questioned
I had a few repairs done but was not told what I would pay in labor until I picked car. After I got home, a few unrelated repairs surfaced. Makes you wonder what title if inspections they do.
Tom D. from Hyundai of El Paso responded on 11/16/2019

Hi

We apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation



 

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Excellent
Everything was very nice excelent service
Tom D. from Hyundai of El Paso responded on 11/14/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

LS
Luis S.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Very good customer service
Mr. Khahlil was very friendly and very good in taking care my oil change service
Tom D. from Hyundai of El Paso responded on 11/13/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

LO
Leobardo O.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Prompt service
Just maybe have donuts
Tom D. from Hyundai of El Paso responded on 11/13/2019

Thank you for your comments.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

DV
Donna V.
El Paso, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Fast courteous service.
Outstanding service!
Tom D. from Hyundai of El Paso responded on 11/13/2019

Thank you so much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

IR
Irma R.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Employees
Employees are very friendly and courteous .
Tom D. from Hyundai of El Paso responded on 11/13/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

SB
Sylvia B.
El Paso, TX
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Excellent Service
Excellent Service
Tom D. from Hyundai of El Paso responded on 11/11/2019

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

VL
Victoria L.
El Paso, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Oil leak
Oil leak was fixed within a reasonable timeframe
Tom D. from Hyundai of El Paso responded on 11/11/2019

Thank you for letting us repair your vehicle.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

AT
Alicia T.
El Paso, TX
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Service visit at Hyundai.
Sean was very helpful and professional. Would go back to have him assist us in the future.
Tom D. from Hyundai of El Paso responded on 11/11/2019

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso