Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5726 Reviews

ReScore Reviews™ (168)

ReScore
Overall Rating 4.5238091/5Overall Rating 4.5238091/5Overall Rating 4.5238091/5Overall Rating 4.5238091/5rating 4.5238091
Original
Overall Rating 2.2515008/5Overall Rating 2.2515008/5rating 2.2515008rating 2.2515008rating 2.2515008
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
El Paso, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Being greeted with a smile; willingness to assist; didn't take all day.
I appreciate the prompt attention & service is timely.

Verified Customer
El Paso, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Fast Service
Haven't had any problems to get my oil change. They do a good job and fast!
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

BP
Beatriz P.
El Paso, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Retired
Excellent service
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

PM
Patricia M.
El Paso, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
ive never encounteredbproblems
My experience with Hyndai has always been good
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

CG
Cesar G.
El Paso, TX
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
todo muy bien
Tienen in exelente cervicio
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
No Surprises
No waiting for my appointment. Called me with an update. Completed service on time.
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Oil Leak and More
Service writer very helpful. Serviced oil leak and other problems covered under warranty.
Tom D. from Hyundai of El Paso responded on 11/20/2018

Thank you. Glad we could help.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

AE
Adina E.
El Paso, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Excellent service
Excellent service from the minute I dropped it off and waited.
Tom D. from Hyundai of El Paso responded on 11/19/2018

Thank you for responding.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Excellent service
Always a pleasure coming in. I am always greeted and attended in a timely manner.
Tom D. from Hyundai of El Paso responded on 11/19/2018

Thank you so much for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Excellent
This dealership honored the 32000 mile warranty.
Tom D. from Hyundai of El Paso responded on 11/19/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

DC
Dulce C.
El Paso, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Awesome service, geat prices and selection of vehicles
Everyone has excellent customer service. I usually send my friends to the dealer when they are looking to buy or they need information regarding a vehicle.
Tom D. from Hyundai of El Paso responded on 11/19/2018

Thank you for letting us service your Hyundai.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MM
Marisela M.
El Paso, TX
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Awesome work !!!
I enjoy the service they provide me will come back
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

AM
Anthony M.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great staff
Loving the staff and how they take care of my vehicle and me as well !
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

EO
Erik O.
El Paso, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
5-star service
Tom D. from Hyundai of El Paso responded on 11/17/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2014 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
maintenance
good
VIRGIL E. from Hyundai of El Paso responded on 11/17/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

Verified Customer
El Paso, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Cleaness, friendly staff
Satisfaction
Tom D. from Hyundai of El Paso responded on 11/16/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

MA
Maria A.
El Paso, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Salemen should know how car function in every aspect so you can tell the buyer even if the buyer does not ask.
The service department is excellent.
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

KC
Kenneth C.
El Paso, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great service
Service advisor was very helpful and informative. Kept me informed of all services
During my wait. He also ensured that I didn't have any issues or concerns before I left.
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Hyundai
Customer service has declined
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you for your response.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JW
John W.
El Paso, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great car service
Great service.
Tom D. from Hyundai of El Paso responded on 11/15/2018

Thank you for being our customer.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso