Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5412 Reviews

ReScore Reviews™ (158)

ReScore
Overall Rating 4.525316/5Overall Rating 4.525316/5Overall Rating 4.525316/5Overall Rating 4.525316/5rating 4.525316
Original
Overall Rating 2.2547766/5Overall Rating 2.2547766/5rating 2.2547766rating 2.2547766rating 2.2547766
90% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
El Paso, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Excellent Service
Fast and friendly service

Verified Customer
El Paso, TX
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
Service visit
Still don't understand what there is a cashier if we pay with service advisor

VC
Veronica C.
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Excellent Customer Setvice
My service advisor was very friendly and helpful.

MF
Maria F.
El Paso, TX
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Personal are kind
Excellent service

AV
Anthony V.
El Paso, TX
2007 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Service. Service process smooth. Service staff friendly.Clean areas. Location
Service manager Raul & courtesy ride service driver Jesus and of course the mechanic ( I don't know the his/her name)that provided the work on my service request are efficient & friendly & knowledgeable and readily available. Service work completed ahead of promised time.

Verified Customer
El Paso, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
COURTEOUS AND CAPABLE STAFF
WELL DONE JOB IN LITTLE TIME. THANK YOU.

YN
Yvonne N.
El Paso, TX
2016 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Fix my car
Employees

MN
Mario N.
El Paso, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Customer Service
Great customer service and professionalism.

SL
Sylvia L.
El Paso, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Service
Friendly professional personel. Shuttle bus driver KiKi very professional, friendly, courteous. He's very much appreciated.

JL
Jocelyn L.
Las Cruces, NM
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Excellent service
Everything done as requested; had shuttle service to the mall—- thank you!

CR
Christina R.
El Paso, TX
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Need to work on car issues better.
Need to work on fixing issues with the car not just try to get customers out of there as soon as possible.

Verified Customer
El Paso, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great service
Excellent service

MO
Maria O.
El Paso, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Hyundai of El Paso is in our neighborhood!
Quick oil change and a car wash - not bad at all!
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you for the great review.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

TC
Tanya C.
Horizon City, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Quick service at times
Service as completed in a timely manner, sooner than expected.
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JS
Johnny S.
El Paso, TX
2016 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
Just-In-Time Inventory - not
Not a good practice for parts inventory
VIRGIL E. from Hyundai of El Paso responded on 09/22/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com

AM
Alma M.
El Paso, TX
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Excellent Customer Service
Helpful staff
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service was great!
Raul helped me out a lot and made sure my experience was great!
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you for the great response.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

NA
Nicole A.
El Paso, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Quick and friendly service.
Raul was amazing!
He addressed my concerns with my car & made sure it was in & out in a timely manner.
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you very much.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

JR
Judith R.
El Paso, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
I have no after the sale customer service. Your need to check in with customers.
Very good at meeting customers at their car door and addressed their needs.
Tom D. from Hyundai of El Paso responded on 09/22/2018

Thank you.

Tommy DeArman
Service Drive Manager
Hyundai of El Paso

Verified Customer
El Paso, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Staff
Staff is very helpful.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2018 Category: Service
.
.
VIRGIL E. from Hyundai of El Paso responded on 09/20/2018

Hi 
Our goal is to consistently provide an exemplary level of customer service to all our quest. Based on the events you describe, we did not meet that goal. we apologize for your recent experience, and your comments will be used for coaching and training our employees. feel free to reach out to our Service Manager Virgil Esquivel 915-500-2474 if you would like to discuss this situation

Virgil Esquivel
Fixed Operations Director
Hyundai of El Paso
(915)881-0300 Ex. 1709
virgil.esquivel@hyundaiofelpaso.com