Hyundai of Jefferson City

Good morning Susan you are so kind. Thank you so much for doing this survey and for your business.

Hi Leslie you are so kind, thank you so much for this and for your continued trust in our team.

This is so great to hear thank you so much for your review and for your business it means so much to us.

Thank you so much for taiking your time to do this survey and for your business it means so much to us.

Good morning Joan,
    
      Let me start by telling you that I am truly sorry for the mistakes we have made like the tire pressure and leaving the engine cover bolts loose. I do remember the dash issue because I went to bat for you with Hyundai, unfortunately I can only do under warranty what is laid out is there policy. I get where you are coming from with the engine noise just please know that we have a tool that tests the noise level of the engine while it's running in the shop and way more accurate than us trying to listen while driving the vehicle. I know you feel like the tires shouldn't be cupped because you stay on your rotating schedule but the last time you where in we noticed that there was a cut on the right front tire witch indicates contact with a curb or some sort of obstruction that would knock out your align. we recommended an align. then because we noticed the tires cupping at that time and we do still recommed the align. but Mike is right that will not get rid of your tire noise, the only way to do that is to replace the tires. The star part of these surveys are a reflection on the adviser that you worked with. Please if you belive Mike deserves more than a one star consider re scoring him. Again I am truly sorry for the mistakes and promise we will work very hard in the future to correct them and hopefully we can rebuild your trust.

Thank you for the rescore Joan this will help Mike out so much. In the future Mike and I will work extra hard to make sure your visits are perfect your business means so much to us.

Thank you so much Joan for re scoring this for Mike it means a lot to him. In the future Mike and I will work hard to make sure all your visits are perfect.

Good morning Loyal thank you so much for taking your time to do this survey. I agree with your comment the stars is the only thing that matter's as far as our grade so you don't have to mess with the comments at all. Thank you for your trust in us.

Good morning Tara thank you so much for taking your time to do this survey and and for your continued trust in us, it means so much.

Hi Roger thank you so much for doing this review for us and for your business it means so much to us.

This is so nice to hear about my team. Thank you so much for taking your time to do this survey and for your business it means so much to us.

Thank you Harold it's always a pleasure when you are here thank you for your continued trust in my team. I am sorry about the price we do use factory parts so it may be a little higher for better quality but we research it and check our competitors very frequently so we should be right in line. Thank you so much for choosing us. 

Thank you so much for taking your time to do this survey these mean so much to us. Please let us know if there is anything we can improve on to earn that fifth star next time. Thank you for your business.

Hi Ahmad thank you so much for this survey and knowing the difference between my team and the issue with the Palisade. I will get with my DPSM tomorrow and see if there are any other shop's in the district that are having this issue with the Palisade and try to find a remedy. Thank you for your trust in us.

Thank you so much for your kind words and survey it means so much to us. Thank you for your business.

Good morning Donald thank you so much for your great survey and for your business it means so much to us.

Good morning Shawna thank you so much for such kind words it is so good to hear. Thank you for your business.