Hyundai of New Port Richey

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(13,350 Reviews)

ReScore Reviews™ (433)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


JT
Jack T.
Palm Harbor, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020 Category: Service
Excellence
Overall a excellent dealership with a great service dept! I would highly recommend you get your next vehicle here!
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/04/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Jack. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

Verified Customer
Lutz, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020 Category: Service
They tell you one thing and next thing you know they turn the tables on you. I'm referring to the sales dept. I'm realy not happy with the finance dept.
They have a great Service dept, their Sales dept need to be more truthful and their Financial need to get it together. I'm not completely convince yet.. I would recommend a friend but I will warn them about being very vigilant about their offers.
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/03/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

JM
John M.
Holiday, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020 Category: Service
Very courteous
Polite courteous efficient
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/02/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, John. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

MS
Michael S.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Customer service at its best
Had some issues and all I can say is they went out of there way to take of me and my vehicle !

First class service and showed they really care about there customers !
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/02/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Michael. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

Verified Customer
Hudson, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020 Category: Service
Excellent customer service
Every time I’ve been at Hyundai of New Port Richey Forman purchase or for service I’ve had a pleasant experience.
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/02/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

AC
Anabel C.
Port Richey, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2020 Category: Service
A little bit expensive
we need more information
More comunication with the costumer....
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/02/2020

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about delay in service and the lack of communication. That was not our intention. I am personally going to reach out the the advisor and service manager to ensure we are staying in constant communication with any updates or delays during the service process. For your inconvenience I am notating your account with a complimentary oil change with no expiration date. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach 

Genesis Experience Manager
(727)569-0999

DH
Dawn H.
Spring Hill, FL
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020 Category: Service
Service
Always perfect good job quality work sometimes hard to make appointment have to hold long time but love this place
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/01/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Dawn. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

Verified Customer
Spring Hill, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020 Category: Service
Phenomenal
Great experience as usual! Shaun is the very best!
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/01/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

MV
Mayra V.
Port Richey, FL
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
Excellent service
The appointment was on time. Everything was set up when I arrived to the dealership. No waiting. They said 2 hours, but took almost 3, I was in no rush. They call me and I picked up my car, clean and nice.
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 12/01/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Mayra. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. Also, Happy Holidays and Happy New Years to you and your loved ones :)

Barry Roach
Genesis Experience Manager
(727)569-0999

TH
Tim H.
New Port Richey, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
Professional and friendly.
Georgette, my service advisor took care of my needs quickly and fairly.
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Tim. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

PL
Philip L.
Spring Hill, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
5 stars
Quality work professional staff Keith chase was a pleasure to work with
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Phil. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

RB
Richard B.
Spring Hill, FL
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
Great
Great service visit.
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Richard. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

WS
William S.
Lutz, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
service dept
excellent service department
BR
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Bill. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

Verified Customer
Holiday, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020 Category: Service
oil change
The overall trip took a little longer then quoted but within reason, the personal were very friendly and helpful
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999

Verified Customer
Land O Lakes, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020 Category: Service
Awesome
Great job!
BARRY R., Genesis Experience Manager from Hyundai of New Port Richey responded on 11/30/2020

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Barry Roach
Genesis Experience Manager
(727)569-0999