Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2521 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.5686259/5Overall Rating 4.5686259/5Overall Rating 4.5686259/5Overall Rating 4.5686259/5rating 4.5686259
Original
Overall Rating 2.19608/5Overall Rating 2.19608/5rating 2.19608rating 2.19608rating 2.19608
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


KC
Kimberly C.
St. Augustine, FL
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Always treat me right
Been using the service department for 6+ years and they are always pleasant and professional.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


DS
David S.
Orange Park, FL
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
service department
I ALWAYS HAVE GREAT CUSTOMER SERVICE WHEN I BRING IN MY CAR FOR ANY TYPE OF SERVICE OR REPAIR. NEVER HAD AN ISSUE. HATTIE COULDN'T BE ANY NICER TO DEAL WITH.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


CB
Craig B.
Saint Johns, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
mostly satisfied
It's great that service is available on the weekend. However, I'm curious whether the staffing is reduced. I didn't expect that an appointment for an oil change would take 1.5 hours...the reason for my 'mostly'.

The service advisor Meghan is always excellent.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Fleming Island, FL
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Fast service. Efficiency. Very polite and friendly staff.
OUTSTANDING SERVICE, AS ALWAYS!
JOHN K., Service Director from Hyundai of Orange Park responded on 07/18/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


KW
Karen W.
Jacksonville, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Experience
With an appt, did not take long to change oil and wash car
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


WH
Wyman H.
Jacksonville, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Service Department
Megan always takes great care of me during my visits to have my vehicle serviced.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


KM
Kevin M.
Jacksonville, FL
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
The service
He did an awesome job!!!
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Green Cove Springs, FL
2016 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
NONE
NONE
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


JW
James W.
Jacksonville, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service Department
I always prefer to take my car to Hyundai Of Orange Park for all its service. The service advisors are very knowledgeable, friendly and attentive. My car is also normally washed when it is returned to me. I like that extra thank You!
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


RR
Robert R.
Jacksonville, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Good customer service
.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


ML
Michael L.
Middleburg, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
This was my first time at the service dept. My Sante Fe is only 1 mo old. I had a flat tire so did not have an appointment on a Saturday. They completed my service and a new tire in 2.50 hr. and washed my car. Great Service
This was my first time at the service dept. My Sante Fe is only 1 mo old. I had a flat tire so did not have an appointment on a Saturday. They completed my service and a new tire in 2.50 hr. and washed my car. Great Service
JOHN K., Service Director from Hyundai of Orange Park responded on 07/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


MM
Martha Ann M.
Jacksonville, FL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
good location and service
good service this is our 3rd hundai
JOHN K., Service Director from Hyundai of Orange Park responded on 07/16/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


FG
Francisco G.
Jacksonville, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
My oil and filter change.
I always take both my Santa fe and Sonata, because Hyundai of Orange Park can be trusted. They have been taking care of my vehicles for many years. Keep up the good work!
JOHN K., Service Director from Hyundai of Orange Park responded on 07/16/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Orange Park, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Megan was wonderful with assisting me when my car was towed to the dealership due to issues. She called me in a timely fashion to give updates and made sure I was aware of everything that needed to be fixed including accurate prices. There were no surprises. Thanks!
JOHN K., Service Director from Hyundai of Orange Park responded on 07/16/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


JR
June R.
Jacksonville, FL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Service Department, Sales Department and Vehicle ALL outstanding. I own 3 Hyundai's
My first Hyundai was a 2012 Sonata, I have sine purchased another Sonata and a Santa Fe Sport. Service advisor Hattie and Service Manager are the best I have ever worked with. Sales Department has ALWAYS treated me fairly and no games on good pricing.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/16/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


SW
Shadarian W.
Jacksonville, FL
2016 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2018 Category: Service
Not sure what happened this visit.
Not sure why but my last visit was not unpleasant. Poor customer service. Poor communication to explain or show the areas that were fixed on my car. Or what may need worked on in the upcoming future.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/15/2018

Mrs. Wiley,

I apologize to hear about your recent service visit with us. This is not typical of our team and we will reach out to you tomorrow and try to make this better.

John Keester
Service Director


MB
Marguerite B.
Jacksonville, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great Customer Service/ Quick completion depending on the maintenance needed and my vehicle is always clean, shining, and smells great!
Thank you for another service well provided.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/14/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


BC
Barbara C.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Customer service
Never had a problem and customer service is great
JOHN K., Service Director from Hyundai of Orange Park responded on 07/14/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


AY
Andrew Y.
Kingsland, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
The people
Good job
JOHN K., Service Director from Hyundai of Orange Park responded on 07/13/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


AR
Amanda R.
Jacksonville, FL
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Always super-friendly service
Everyone here is so nice and helpful. And at my last visit I actually got out in less time than they estimated.
JOHN K., Service Director from Hyundai of Orange Park responded on 07/13/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director