Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3935 Reviews

ReScore Reviews™ (147)

ReScore
Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5rating 4.6054431
Original
Overall Rating 2.2380999/5Overall Rating 2.2380999/5rating 2.2380999rating 2.2380999rating 2.2380999
97% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


AK
Anne K.
Saint Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Excellent customer service
I'm always able to stop in and ask them to look at something, and they are happy to oblige. I especially appreciate being told the results of the oil change/inspection...it's very thorough; from the tire status to the cabin filter recommendations!

BF
Betsy F.
Saint Augustine, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Easy to make an appointment. Staff courteous and professional.
Excellent service in a warm professional environment.

CF
Coronet F.
Jacksonville, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Fast service, welcoming atmosphere!
Always pleasant and friendly upon arrival and departure.
Quick and thorough service.

LS
Lawrence S.
Jacksonville, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
It's the Employee's that make this Place Great.
Service was quick with a smile.

DW
Dennis W.
Saint Augustine, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Good review
Very thorough and good service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/23/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PR
Pamela R.
Palm Coast, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Great Service!
This is our 10th Hyundai from Hyundai of St. Augustine. It's a great dealership and the service is top notch!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/22/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JW
Jack W.
Saint Augustine, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2019 Category: Service
Oil change
I was concerned with the length of time for my oil change.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2019 Category: Service
Too long
My time is important to me as your time is to you. If my car is not going in 40 minutes late why doesn’t my appointment start 40 minutes later? I would recommend this business or sales but service yes questionable
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/22/2019

Thank you for taking the time to share this with us. Our sincere apologies for the additional time to service your vehicle. We understand and value all of our guest's time and Justin will be following up with you soon. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LC
Lilli C.
St. Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Excellent Service
It's always easy to get an appointment for regular service on my car - usually in 1-2 days. The oil was changed and the car inspected in less than an hour. I received a detailed printout of the work that was performed and any issues that may need attention. The price is reasonable and they always clean my car for free!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/22/2019

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

IK
Ian K.
St. Augustine, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Fast and friendly
Excellent service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/21/2019

 Thank you for taking the time to share your service experience with us and the 5  star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RU
Richard U.
Saint Augustine, FL
2014 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
good staff and service, grimy service area
some general cleanup should be done, but the staff is great and the service always very good.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/21/2019


 Thank you for taking the time to share your service experience with us and the candid feedback. We recently changed our cleaning company and will make sure they are made aware. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PW
Pamela W.
St. Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Tunde was great!
Tunde took excellent care of me! Because we were leaving to go out of town, she overnighted a part and had my vehicle ready as promised! Thank you, Tunde!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/21/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. Tunde is always smiling and always going the extra mile to exceed your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Hastings, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
Too long to wait for a routine oil change.
11:20 oil change appointment scheduled but I did not leave till 1:30, that was after I got up and complained. There was no extra service done on my care. I feel I was forgotten about. They did apologize and did not charge me for the service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/21/2019


 We appreciate you taking the time to share your service experience with us and apologize for the uncharacteristic amount of time needed to complete your service. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CM
Carol M.
Saint Johns, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Good service
staff is friendly service is quick
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/20/2019


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St. Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KL
Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Fast and though service
Great job.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/20/2019

 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KK
Kathryn K.
East Palatka, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
A Dealership I Trust
I enjoy working with the service team at Hyundai of St Augustine.
CHERYL B. from Hyundai of St. Augustine responded on 08/20/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

MW
Mark W.
St. Augustine, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Nice people
The service department is very busy, but they do a good job at managing the situation.
CHERYL B. from Hyundai of St. Augustine responded on 08/20/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

SG
Sharon G.
Palm Coast, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Service Department
Roger is an excellent service agent
CHERYL B. from Hyundai of St. Augustine responded on 08/20/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

DK
Donna K.
Saint Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
very friendly and efficient
The service is efficient and all the people are friendly and helpful.
CHERYL B. from Hyundai of St. Augustine responded on 08/19/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

JC
John C.
Brunswick, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Again!!
Great service again ! I have been professionally and kindly greeted by everyone I encounter each time I go there and the detailer does an awesome job tooo!
CHERYL B. from Hyundai of St. Augustine responded on 08/19/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

SL
Sabrena L.
St. Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service dept
Joe,the service manager has always been wonderful to me and my parents as well as we all have been hyundia owners for years and Joe has always helped is and very accomdating. Very thankful for all good hard work and kindness through the years.
CHERYL B. from Hyundai of St. Augustine responded on 08/19/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center