Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3932 Reviews

ReScore Reviews™ (147)

ReScore
Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5rating 4.6054431
Original
Overall Rating 2.2380999/5Overall Rating 2.2380999/5rating 2.2380999rating 2.2380999rating 2.2380999
97% Would Recommend
100% Business Response
Latest Review 20 minutes ago

Reviews


JT
John T.
Saint Augustine, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service advisors and mechanics
Car was clean and the time was as they stated.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PW
Phyllis W.
St. Augustine, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
2nd Tucson owner
Came back to Hyundai for new car after being happy with first one!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 Thank you for taking the time to share your service experience with us and congratulations on your new Tucson!! We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KM
Kay M.
Saint Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
K
The quickness you are able to get your car in to be serviced as well as the kindness of the service team.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JP
John P.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
love customer
very friendly
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 Thank you for sharing your service experience with us and the 5 star rating. We greatly appreciate your continued long time loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DK
Dennis K.
Saint Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Reputable, Quality, Friendly Service
Reputable, quality service from ALL of the service associates; especially from one of the Service Managers--Tunde O"Conner
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 We greatly appreciate you taking the time to share your service experience with us and your continued long time loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GA
George A.
Bunnell, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Serv
nice and clean good serv. Plus our serv. Rep is the best
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/06/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SS
Sharon S.
St. Augustine, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Everyone in service dept. is very nice
Although everyone said hello to me, my car was the only one waiting for a service rep to write it up. I stood there for at least 10 minutes or more before someone came out. In the past they were always there waiting on me and even opened my door. Also had asked for the complimentary car wash when I scheduled my appointment online and it was done half-ass. Not like in the past. Disappointed this time. Everyone has a bad day so will try your service department one more time. I gave 5 stars because of past service and the lady who checked me out was so pleasant and I overheard her interacting with other customers. She was awesome.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/05/2019

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KD
Kathy D.
Palm Coast, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Very friendly
Clean and helpful
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/05/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KK
Kathryn K.
East Palatka, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
A team with your interests in mind
I have an ongoing issue that is hard to duplicate but Roger and Joe and the whole Hyundai team are working to resolve it. I believe in their expertise.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/02/2019 Category: Service
Outside of the ordinary be cause heartbreak
Muy dealership couldn't fix my problem because for one issue, they couldn't replicate the issue so they did nothing. The part for the other issue wasn't onsite, so I wait.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/02/2019


 Thank you for sharing your service experience with us. My sincere apologies for not being able to duplicate any issues with your turn signals. That is the reason we had you road test it with Roger to try and have you demonstrate it not working. Intermittent concerns are always the most frustrating to diagnose. If we are able replicate the problem, we can fix it. It is not that we don't believe you, it is that we need to know what to replace in order to correct it. My apologies if our explanation was not acceptable and that we did not stock the window regulator for your vehicle. Roger will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CH
Christine H.
Palm Coast, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Great Service
I am always pleased with the service I get and how friendly the staff is when I'm there.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/02/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GM
George M.
Ormond Beach, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Great Dealership!
Like always, Great Service!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/02/2019


 We greatly appreciate you taking the time to share your service experience with us and your long time continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JH
James H.
Palm Coast, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019 Category: Service
James Harter
All was fine. Cookies were good..
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/02/2019


 We greatly appreciate you taking the time to share your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JR
James R.
Saint Augustine, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Excellent Service
As always, the service was performed very professionally & timely!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/02/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DR
Diana R.
St. Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Emergency servicing
I had no appt. but could not remove my key from the ignition. I was given a shuttle ride home and returned. My car was repaired and I received excellent care as did I!! Thanks so much
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/01/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RK
Robert K.
Saint Augustine, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Service and Sales are excellent
My wife and I are in our fourth Hyundai over the past 10 years. We have owned one Tiburon, and then three Santa Fe's during this time-frame. We have watched the models as they have changed each year and found our Hyundai's to be safe and reliable with no major problems during this time period.

Our sales experiences have always been great as we worked with Randy Selph on the purchase of each vehicle.

Our service appointments have always been handled professionally and in a timely manner.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/01/2019


 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TS
Todd S.
Jacksonville, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Excellent service
As always, received prompt, courteous service. The service personnel are always top notch
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/01/2019


 Thank you so much for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DM
Dennis M.
Saint Augustine, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
car service
The car was brought in for tire pressure light on and Roger your service representative was attentive to our concerns. He took our car right back for service, he had it done in very little time. He said he would see us on the next visit, I wasn't sure when that should be, so he took the time to investigate and notice we were actually do for a service, which he gave us the option of setting a time at a later date or having it done that day, so we had it done that day, He again had the service completed earlier than the time frame he quoted us. We really love seeing Roger when we come in for service, he is so professional and really a caring person. He is a asset to Hyundai.
Dennis and Mary McMahon
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/30/2019

 Thank you for taking the time to share your kind words with us describing your service experience. Roger is a valuable member of our service team and appreciates reading your comments. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

NC
Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Scheduled service
Great service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/29/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
The people
Great team very interested in providing great customer service. Worth the drive down.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/29/2019


 We greatly appreciate your kind words and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TR
Terry R.
St. Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
GreaT staff
Repair completed in 1/2 the time
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/29/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"