Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3919 Reviews

ReScore Reviews™ (145)

ReScore
Overall Rating 4.6137924/5Overall Rating 4.6137924/5Overall Rating 4.6137924/5Overall Rating 4.6137924/5rating 4.6137924
Original
Overall Rating 2.2344872/5Overall Rating 2.2344872/5rating 2.2344872rating 2.2344872rating 2.2344872
97% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


CT
Chester T.
Palm Coast, FL
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Prompt service with friendly and knowldgible service reps
I always get served promptly when I deliver my car to St. Augustine Hyundai, even if I arrive too early! I receive seethe same friendly service every time. The service representative also asks me about repairs or upgrades that I didn’t specifically ask for if he/she thinks it might be good idea. It is up to me todecideif Want the additional service at tis time. I like getting my car washed and clean when I get into the car for the ride back home.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/11/2019


 Thank you for taking the time to share your kind words with us and trusting us to service your Azera.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MR
Margo R.
Jacksonville, FL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Good service and great people
Margo R
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RA
Robert A.
St. Augustine, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Excellent Service
Always great service!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine.
 Always a pleasure to see you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CT
Colette T.
St. Augustine, FL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Hyundai is great!
Courteous, helpful, friendly. We don’t feel that Hyundai tries to sell you things you don’t need. Have had situations where we needed service quickly (nail in tire before a trip) and they worked us in right away. Also, they do a great job of cleaning the car every time we go in for anything.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019


 We greatly appreciate you taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palatka, FL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Excellent service
I had a minor tire problem. They were able to resolve it on a busy workday even though I did not have an appointment.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LW
Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
My Last visit
Service was excellent and I was out in a reasonable time.
Thank YOU Guys.....!!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

NC
Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Auto repair
The service tech was extremely considerate, explained in detail what what he was going to do and it was done in a timely fashion.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/07/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MM
Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
service department & service personel very accommidating & pleasant . also patient to explain .
Appointment on time , work done in reasonable time & price fair . My only complaint is the waiting room . I felt that I was in a ghetto train station . the chairs extremely uncomfortable . The ladies room was a mess ! I really feel that something has to be done to bring the dealership up to par with the product !! For this reason , I may look around for a different dealership next time . Marion Manley
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/07/2019


 Thank you for sharing your service experience with us and we appreciate your candid feedback and will look into having this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Robert S.
Palm Coast, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Needs improvement.
Work done was fine. Tome consuming beyond the usual.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/07/2019


 Thank you for sharing your service experience with us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Russell S.
St. Augustine, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2019 Category: Service
Poor management
Sales department is good but it's all downhill from there
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/07/2019


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CM
Carrie M.
St. Augustine, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
Long Time to Wait
I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/06/2019


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Johns, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Got good service
The job was done in a very timely manner.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/06/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville Beach, FL
2017 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2019 Category: Service
Terrible service with appointment
Too long for oil change with appointment
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019


 Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DW
Douglass W.
Palm Coast, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019 Category: Service
personnel friendliness
PLEASE change my email address to: dgwood38@gmail.com
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019

 Thank you for sharing your service experience with us. We have updated your email address  as requested.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JC
Joyce C.
Saint Augustine, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Joyce C
i Really like the people and service at Hyundai of St Augustine! Everyone is so nice and always helpful!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019


 We thank you for sharing your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

NB
Nancy B.
Saint Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
GREAT service
Everything was perfect! The personnel at Hyundai were friendly and timely. I waited for my service and the waiting room was very clean and well lit.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SH
Shelia H.
Hastings, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service
The team that works there. How your greeted and how your totally in the loop
The car wash is awesome. The bugs are gone off the car when done. You dont see that a lot at other dealers.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EK
Elisa K.
Palm Coast, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Fast, friendly service
I am very happy with my Hyundai and glad I chose this dealership. I've had no problems with the car and am thoroughly enjoying it.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/03/2019


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Richard S.
Saint Augustine, FL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Superb Personal Service
The services provided and especially the quality and personal service offered by the representative Cheryl Buck, were outstanding. Superb personal service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/31/2019


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Cheryl is a valuable member of our service team and appreciates the praise. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KS
Kyle S.
Saint Augustine, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
As expected
Never let me down
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/31/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"