ReScore Reviews™ (31)
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So I left under the impression I would be receiving a call back about when the trunk latch came in and whether or not I would be receiving any sort of discount on the antenna. I drove one block and the pull-ties came undone. I had to get rope to tie it down. Made more inconvenient by the fact they left the entire trunk disassembled.
After all of this I never received ANY communication. Not a call, not an email, nothing. I went somewhere else and got the job done much cheaper, and this is the first communication I have received, and an evaluation form.
Thank you for letting us know about your experience Colin. I am truly sorry that you keep having problems with our services and we are doing everything to train our staff better, also We are reaching out to Hyundai to see if we can get a break on prices. The service manager will reach out to you soon. Regards Sean S. GM
In fact the staff felt so bad about how things went with me when I brought the car to replace the starter, that when I brought my car in last week for an oil change I was not charged.
Basically, I paid for a 7,500 mile service (82,500), and I received an oil change with POSSIBLY some inspections of my vehicle (the work checklist was left 90% unmarked). Definitely no tire rotation or air pressure check, and the car wash/vacuum (which I waited on for nearly an hour since, according to the poor service desk woman, there was only one person working the wash station) consisted of a spray of air freshener on the inside of my driver’s side window (which I had to wipe off myself before leaving the dealership). It’s yet another disappointing Hyundai service appointment as per the usual, however I’m fairly sure this was the worst experience (work-wise) with ANY dealer’s service center EVER. As always, the young woman working the service check-in desk was absolutely wonderful, but with the service staff your dealership has ‘working’ on the cars’ efforts, she is wasted talent. Rest assured, though, that you will never see another bad service review from me as I won’t be back, and I will do my best to keep any of my family/friends away from your service center in general. It’s really too bad as your facility is quite nice, but if the work I believed I was paying for never actually happened, then I guess it makes sense why your place is in such great shape as you aren’t spending much money/time on maintaining a capable service staff. I wasn’t going to bother with a review as I figured it’s probably a waste of time since I’m confident nothing will be done to fix the issue, but you guys asked and I had some time to kill. Hopefully, and for the sake of your dealership, you will take this message seriously as I have been through this sort of situation with many Hyundai service centers and have never been as disgruntled with a ‘car care’ circumstance such as my 7/21 visit to your Vacaville location.
First I would like to say thank you for reaching out to use regarding your recent service experience here at Hyundai Of Vacaville.
I appreciate your detailed feedback and would like you to know the proper steps have been taken to ensure this does not happen again.
I have been a service advisor here since we opened our doors late 2015 and take pride in our service work as well as customer service experience.
Please reach out to me so we may make this right as I do not like to see any customer of ours feel they did not get proper service.
I may be reached via email at firstname.lastname@example.org or telephone at 707-724-5622
Look forward to speaking with you further.
We do apologize for the inconvenience and do understand frustrations attached when major components on units fail pre-maturely. Buddy stated he offered a used unit with 7k miles on it for a price of $3400 compared to $9200 which came as a shocker to him too but he was very optimistic in getting you taken care for in any way possible. We will take this feedback and share with Hyundai so we can improve on dealership level.
Thank you so much for your feedback. We have a case number we wil follow up with the rep to see how we can expedite the process and get to a resolution in a timely manner. As promised on the day of picking up we will assist as much as possible to make sure it is taken care for the right way. Thank you