ReScore Reviews™ (46)
Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".
Thank you for feedback. Certainly not the representation of business standards we strive for. We see you were here in May 2019 for a free oil change. Please contact the Service Manager directly at 707-724-5600 so we can make this right. We will absolutely refund every dollar you spent above what you were quoted.
Hyundai of Vacaville
Problems with the car began at 81,319 miles in late January of 2019 (that we know of) as detailed below.
The car has only been seen at Vacaville Hyundai in California and was taken in for repairs 6 separate times for a total of 215 days in the year 2019.
Still after almost a full year the engine is not the same as it was when we bought and drove the car for 3 years.
The number encounters detail each time we were forced to get a rental car (6 in total)
1) 2 Feb 2019 - Knocking sound noted and diagnosed as manufacturers defect with the short block 81,319 miles
26 Mar 2019 - repairs complete by dealership. (We immediately noted that the motor was not the same)
2) 08 Apr 2019 - Car brought back in w/ un-commanded RPM surging and dealership diagnosed 1 bad signal coil 81,922 miles
19 Apr 2019 - Repair finally complete on single signal coil (within a few days the RPM surging and engine misfires began to happen intermittently)
3) 24 Apr 2019 - Car returned to Vacaville Hyundai deemed unfit and unsafe to drive w/ RPM surging and noticeable engine vibration) 82,133 miles
10 May 2019 - Repairs complete, dealership replaced all 4 plugs, the assembly, and spark plugs. (Although the RPM didn't spike, we still noted that the engine ran rough with a noticeable vibration that was not present prior to our dealings w/ Vacaville Hyundai)
4) 30 Jul 2019 - After a week of an increasingly more audible clicking sound, car brought in for inspection and scheduled oil change at third party mx facility (precision auto in Woodland, CA). They verified the rattling / ringing from bell housing area and assessed that the torque converter was broken. After it was determined that the car was unfit to drive we paid 191 dollars to have AAA tow the car to the Vacaville dealership for further analysis.
02 Aug 2019 - We are now on our 4th rental car since February 2nd for a cumulative of 82 days and counting.
22 Nov 2019- Car returned to us. Engine “repaired” not replaced like previously promised. At this time the customer learned that old parts from failed motor were actually used in reconstruction of the motor when it was previously stated that due to the nature of the damage an out of the box motor would be installed. Immediately brought up that the car had has a noticeable vibration both in idle and reverse.
5) 23 Nov 2019- Broke down on I-80 at 8pm with billowing smoke from engine. Tow truck revealed that the oil plug had fallen out of the car while driving. (video and pictures available).
24 Nov 2019- Customer spent half the day having the car towed back to the dealership. Sales manager who met him at the dealership to receive the car because the service department was closed was sent a picture of what the customer thinks happened.
25 Nov 2019 – Customer received phone call that the car was ready for pickup. Dealership wrote up fraudulent report that oil pressure sensor just needed to be tightened. Once confronted, the service manager, who was unaware of the photo the customer had sent the sales manager, was upset with his technicians and said he would check out the car and research the engine vibration that the technician who did the test drive agreed was not normal.
6) 26 Nov 2019- Rental car issued while dealership ran diagnostics to ensure the integrity of the engine after its oil was purged due to faulty tech work reinstalling the oil plug. Customer restated noticeable vibration in both idle and reverse.
11 Dec 19 – Car returned, noticeable vibration remains at idle and in reverse. Report of what ACTUALLY happened the previous visit was corrected and new engine mounts and another signal coil was installed. Tech noted that engine vibration was “noticeable but not as bad as others on the lot.”
Thank you for your feedback. We understand your frustration and mechanical facts of your vehicle. This survey represents your last service advisor that helped you, Joe Foote. This is his personal report card, we do sincerely hope he treated you with dignity and respect. Your verbiage is well heard, please consider this survey is Joe's performance assisting your last visit with engine mount replacements as well as ignition coils. Thank you. If there is anything you need help with please contact the Service Manager directly. Thank you.
So I left under the impression I would be receiving a call back about when the trunk latch came in and whether or not I would be receiving any sort of discount on the antenna. I drove one block and the pull-ties came undone. I had to get rope to tie it down. Made more inconvenient by the fact they left the entire trunk disassembled.
After all of this I never received ANY communication. Not a call, not an email, nothing. I went somewhere else and got the job done much cheaper, and this is the first communication I have received, and an evaluation form.
Thank you for letting us know about your experience Colin. I am truly sorry that you keep having problems with our services and we are doing everything to train our staff better, also We are reaching out to Hyundai to see if we can get a break on prices. The service manager will reach out to you soon. Regards Sean S. GM
In fact the staff felt so bad about how things went with me when I brought the car to replace the starter, that when I brought my car in last week for an oil change I was not charged.
Basically, I paid for a 7,500 mile service (82,500), and I received an oil change with POSSIBLY some inspections of my vehicle (the work checklist was left 90% unmarked). Definitely no tire rotation or air pressure check, and the car wash/vacuum (which I waited on for nearly an hour since, according to the poor service desk woman, there was only one person working the wash station) consisted of a spray of air freshener on the inside of my driver’s side window (which I had to wipe off myself before leaving the dealership). It’s yet another disappointing Hyundai service appointment as per the usual, however I’m fairly sure this was the worst experience (work-wise) with ANY dealer’s service center EVER. As always, the young woman working the service check-in desk was absolutely wonderful, but with the service staff your dealership has ‘working’ on the cars’ efforts, she is wasted talent. Rest assured, though, that you will never see another bad service review from me as I won’t be back, and I will do my best to keep any of my family/friends away from your service center in general. It’s really too bad as your facility is quite nice, but if the work I believed I was paying for never actually happened, then I guess it makes sense why your place is in such great shape as you aren’t spending much money/time on maintaining a capable service staff. I wasn’t going to bother with a review as I figured it’s probably a waste of time since I’m confident nothing will be done to fix the issue, but you guys asked and I had some time to kill. Hopefully, and for the sake of your dealership, you will take this message seriously as I have been through this sort of situation with many Hyundai service centers and have never been as disgruntled with a ‘car care’ circumstance such as my 7/21 visit to your Vacaville location.
First I would like to say thank you for reaching out to use regarding your recent service experience here at Hyundai Of Vacaville.
I appreciate your detailed feedback and would like you to know the proper steps have been taken to ensure this does not happen again.
I have been a service advisor here since we opened our doors late 2015 and take pride in our service work as well as customer service experience.
Please reach out to me so we may make this right as I do not like to see any customer of ours feel they did not get proper service.
I may be reached via email at firstname.lastname@example.org or telephone at 707-724-5622
Look forward to speaking with you further.
We do apologize for the inconvenience and do understand frustrations attached when major components on units fail pre-maturely. Buddy stated he offered a used unit with 7k miles on it for a price of $3400 compared to $9200 which came as a shocker to him too but he was very optimistic in getting you taken care for in any way possible. We will take this feedback and share with Hyundai so we can improve on dealership level.
Thank you so much for your feedback. We have a case number we wil follow up with the rep to see how we can expedite the process and get to a resolution in a timely manner. As promised on the day of picking up we will assist as much as possible to make sure it is taken care for the right way. Thank you