ReScore Reviews™ (43)
Thank you for your feedback. In reviewing your repair order, it is plausible then sensor diagnosed based on the computer readings could have been disconnected as you report. We sincerely apoligize for the lack of follow through by our technician to completely determine the cause, vs solely counting on the computer data. We would refund you this service inspection fee however we see there was no charge. Thank you for sharing your experience which allows us to better educate our staff. If there is anything you need in the future please do not hesitate to ask.
Thank you for your feedback. We assure you we will inspect and repair your vehicle at your earliest convenieince. Joe will be reaching out to you to schedule your repair needs. We will do everything possible to insure your concerns are corrected. We apoligize for your inconvenience. If there is anything else we can do please let us know.
Hyundai of Vacaville
I do apologize about this experience that you have had with us. The store is going into a new direction and focusing more on our customers and making sure that we do every time. I will be glad to add a note to your file about the $25.00 that was promised to you. I would like to talk to you more about this I did call and left a voice mail with my cell phone number just in case you did not get the message 530-864-4883 please call me any time.
Lisa, I apologize about the miscommunication and the wrong part that was ordered. We will make sure to get you taken care of and I will be calling you shortly. Aaron Brady Service Manager
Lisa, thank you for allowing us a second chance. It was great to meet you and talk to you. Again, we appreciate your patronage and look forward to seeing you next visit. Thanks for being part of the Hyundai family. Aaron Brady, Service Manager
James, I'm sorry that the service took so long and that the car wasn't washed and vaccumed well. We typically pride ourselves on our service and with you it looks like we failed. I would like to personally invite you in for a complimentary detail so you can understand the meaning of customer experience. Aaron Brady Service Manager
Call me on my desk phone at 707-724-5621. I will then give you my cell number
Thanks a lot Jim. It was really great to talk to you. Call me direct if you have any questions or concerns.
Nicole, i apologize for your experience. That is not how we do things and it is totally unacceptable that we did not provide you 5 star service. I will personally be reaching out to you shortly. Aaron Brady Service Manager
I am sorry for the inconvience, Homer. Rest assured we will do everything in our power to take care of this issue for you so you can get the car smogged and back on the road. Thank you for your patience and understanding. Aaron Brady Service Manager
First of all, I would like to apologize for the amount of time it took to get your vehicle repaired. There are no excuses and that is totally unacceptable. I am the service manager and I will be reaching out to you shortly. Aaron Brady Service Manager @Hyundai Vacaville
Kevin, Thank you for taking the time to talk to me on the phone. Again we apologize that you were late to your appointment but we certainly will do a better job next time. I have noted our conversation in your account
Thoma, thank you for taking the time to let me know about your negative experience with our service department. We have remedied the situation and ave taken proper steps to ensure this does not happen again. Thank you for your business!
I look forward to seeing you next visit
Denise, I am sorry to hear about your recent service experience, I was under the impression you were satisfied with my goodwill repair, I would love to touch bases with you to speak about this matter further, thank you for continuing to be an excellent customer. I appreciate you.
We have reached out to you and throughly explained your issue with your vehicle is not an service issue.
Buddy reached out to customer clarifying the reason for the estimate of $150 mentioned by CA Bar regulation we have to show estimates on repair orders. Buddy has offered customer an appointment to come in on Thursday 1/4/17 @ 1.30pm to have the issue looked at and if for any reason the repairs are not covered by the extended warranty Buddy will excercise his friends and family coupon and waive the diagnostic fee for the customer.
Thank you so much for giving us the opportunity looking forward to your appointment so we can istall the parts.
Buddy spoke to customer and shared appreciation for the feedback as that will help him improve in the areas that needs attention with him. Customer was offered complimentary oil service for the next visit. Customer was appreciative of this but most of all that his voice was heard and not taken lightly. Buddy also assured that this will not repeat and customer acknowledged and understands that Buddy himself cannot control all aspects of the visit. He has asked Buddy to resend the survey after the conversation.
Called and left message to return call to 916-897-0927 to me concerning her last visit
Spoke with our customer 11-30-17 at 2:40 pm, aplogized for the service time it took to complete, she was very nice on the phone and thought the employees were nice. However we fell short of our obligation to complete the service in a timely manner.
We offered our customer a compliemtary Oil and filter change and a mini detail as a thank you and giving us another chance, we will mail a letter to confirm both services.