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SureCritic / Hyundai Dealer / Hyundai of Yuma
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Hyundai of Yuma

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,868 Reviews)
78
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Score Details

5 stars
83%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
54
Total ReScores™
4.7
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Hyundai of Yuma is located in Yuma, AZ, just a quick drive over the state line from south eastern California. We are committed to ensuring that our customers are completely satisfied. Visit our website for details of our service offerings. Hyundai of Yuma is located in Yuma, AZ, just a quick drive over the state line from south eastern California. We are committed to ensuring that our customers are completely satisfied. Visit our website for details of our service offerings.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(928) 344-1100
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Arizona
1125 East 32nd Street Yuma, AZ 85365
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,868 Reviews)
Write a Review
Recent Reviews
ML
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Maura L.
Yuma, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2024
10
Category: Service
2024 Hyundai Palisade ❤️
Ángel, Néstor, and Eduardo words cannot express my gratitude! Thank you with all my heart! This is my 3rd time purchasing a vehicle with Yuma Hyundai! My second Palisade! Thank you for your kindness, empathy, care and for making this dream SUV possible for me! God Bless You! I love my 2024 Palisade. Thank you Abe in heaven as with you I previously had bought my 2016 Elantra, then you helped me with my 2020 Palisade and now thru Angel, Nestor and Eduardo I have a beautiful, reliable, safe 2024 Palisade! God Bless You All!
ML
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Maura L.
Yuma, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2024
10
Category: Service
2024 Hyundai Palisade ❤️
Ángel, Néstor, and Eduardo words cannot express my gratitude! Thank you with all my heart! This is my 3rd time purchasing a vehicle with Yuma Hyundai! My second Palisade! Thank you for your kindness, empathy, care and for making this dream SUV possible for me! God Bless You! I love my 2024 Palisade. Thank you Abe in heaven as with you I previously had bought my 2016 Elantra, then you helped me with my 2020 Palisade and now thru Angel, Nestor and Eduardo I have a beautiful, reliable, safe 2024 Palisade! God Bless You All!
JL
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JENNIFER L.
Yuma, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2023
0
Category: Service
WORST DEALER I HAVE EVER DEALT WITH
TOOK MY VEHICLE INTO THIS DEALER FOR AN OIL CHANGE. WAS TOLD THE VALVE COVER WAS LEAKING AND NEEDED TO BE REPAIRED. BROUGHT THE VEHICLE BACK A WEEK LATER TO HAVE THE VALVE COVER RESEALED. PICKED UP THE NEXT DAY AFTER I DROPPED IT OFF AND MADE A TRIP TO TEXAS AND BY THE TIME I GOT TO TEXAS, NO OIL IN MY CAR BECAUSE IT HAD LEAKED ALL THE OIL OUT OF THE BACK OF THE VALVE COVER. I HAD NO SIGN OF THIS ISSUE MY DRIVE. MY FINAL STOP, THE VEHICLE STARTED SMOKING EVERYWHERE. I OPENED UP THE HOOD AND THE ENGINE COVER IS MISSING. IK IT WAS THERE PRIOR TO THIS SERVICE AS I HAD JUST REPLACED THE AIR FILTER PRIOR TO THIS VISIT AND IT WAS THERE. THE SERVICE MANAGER IS AWFUL. HAS NO EMPATHY AND LACKS CUSTOMER SERVICE SKILLS. I HAD TO GET WITH THE HYUNDAI CORPORATE TO GET ANY KIND OF RESOLUTION AS MAX WITH HYUNDAI OF YUMA SAYS IT'S NOT POSSIBLE THAT HIS TECH CAUSED THE FAILURE. THE DEALER IN TEXAS SAYS I NEED AN ENGINE AND TURBO NOW THAT THEY TOWED MY VEHICLE BACK TO YUMA, HYUNDAI OF YUMA IS SAYING IT DOESN'T NEED AN ENGINE BUT OF COURSE BECAUSE THIS IS TECH ERROR AND THEY DON'T WANT THE REPAIR TO COME OUT OF THEIR BOTTOM LINE OF THEIR PAYCHECK. I HAVE BEEN WITHOUT MY VEHICLE SINCE 6/9/23. TODAY IS 8/14/23 AND IT IS JUST NOW READY. I DO NOT RECOMMEND THIS SERVICE DEPARTMENT. WORST DEALER I HAVE DEALT WITH EVER AND I WORK IN THE AUTOMOTIVE INDUSTRY. ALSO, THEY MILEAGE BETWEEN THIS REPAIR TO THE OIL CHANGE REPAIR SHOWS ONLY 1 MILE WHICH IS FALSE AS I HAD DRIVEN MY VEHICLE HOME AND TO SAN DIEGO AS I WAS ADVISED IT WAS SAFE TO DO PRIOR TO THE VALVE COVER REPAIR. I WILL BE TAKING MY VEHICLE TO ANOTHER DEALER FOR A 3RD OPINION. I DON'T TRUST THIS DIAGNOSIS OF THIS DEALER. ADDITIONALLY, I HAVE LEFT SEVERAL MESSAGE FOR THE GENERAL MANAGER OR DIRECTOR OF OPERATIONS AND I NEVER GET A RETURN CALL. THIS DEALERSHIP IS VERY POORLY RUN.
RN
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Robert N.
Yuma, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2022
0
Category: Service
Void Warranty after several new car purchases
After having purchased 7 (4 brand new) vehicles, I had purchased a Genesis G90 2018 with a 5/50000 warranty, 1 year ago, with lifetime free oil changes as I am a veteran. Today I was informed my warranty is no longer valid, my vehicle has 29219 miles on it, and after my last oil change it will now no longer be free.

This dealer is nothing more than that, a car dealer… lies and cheats to his customers. I will never purchase another vehicle from him, nor will my family, and will encourage all to buy elsewhere. Glad to hear Mr. Diaz got his commissions. You are a model of society
LS
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Luis S.
Yuma, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2022
0
Category: Service
Do not buy at this dealership
They needed 5 attempts, and 5 visits on my part, to try to sell me a car that I already wanted. I have no idea how they would handle something like simple taking my check and giving me keys to a car. The Himalayas would be weathered flat by the time they got all the numbers and paperwork together. Humans would be extinct and superintelligent budgies would be running the planet by the time they communicate with customers and stop walking away to take personal phone calls. The Universe itself would be ending, with galaxies crashing into each other and time itself beginning to unravel by the time they finally worked out the rebates and why I can’t have sunroof!!! And during that time, they probably would have lost the key. Oh, wait they did and I couldn’t drive the car with the sunroof…..
Verified Customer
Yuma, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
5 Stars
5 stars
DR
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Diana R.
Yuma, AZ
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Greeted kindly and met and signed for my service. I found every thing in order.
Courteous , Confident and took time to answer any questions I had . I was escorted to the lobby. Within an hour my Rep came and had My paperwork ready.
He escorted me to my vehicle which was ready and washed. I have always had a
good repore with your employees and treated with Respect. I thank them for their' services rendered. And they always make one feel welcomed and satisfied with the services rendered. Thank you.!!!
DH
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Dean H.
Yuma, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great people to work with
Great people to work with
Verified Customer
El Centro, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Great customer service, only place I’ll take my car
AO
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Antonio O.
Yuma, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service on my 30k mile maintenance that included tire rotation, oil change and flush all fluids and it took lese than an hour when i was expecting to be there all day.
Verified Customer
Yuma, AZ
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Excellent service experience. Staff very professional
CA
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Clarissa A.
Yuma, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
Great service. Friendly staff and extremely helpful. Greeted me upon arrival. Will definitely be back.
CF
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Charles F.
Yuma, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service experience
Service was efficient and thorough, while being kept in the loop always.
LB
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Luis B.
San Luis, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Transmission repleasement
Fue un poco tardado la entrega de mi carro pero ez entendible por lo que estamos pasando lo de los envios tardes asta ahorita mi carro esta funcionando bien si fallara halgo lo llevaria otra ves ahi con ustedes en lo personal Rayan hiso bien su trabajo y los mecanicos tambien muchas gracias atte luis bejarano
Verified Customer
Wellton, AZ
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My Experience at Hyundai of Yuma
Employees are helpful, present, and overall great personalities! They provide good information and are very understanding when it comes to budgeting and what we expect. I am very pleased with my purchases at Hyundai.
JOHN B. from Hyundai of Yuma responded on 03/11/2022 05:02 PM

We are happy to hear that the team was helpful and you are very pleased with your purchases! Thank you for your five-star review and we look forward to your next visit. 

John Baladi
Director of Operations
928-581-4633
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