Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1383 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 3.2777778/5Overall Rating 3.2777778/5Overall Rating 3.2777778/5rating 3.2777778rating 3.2777778
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


LW
Lisa W.
Winnebago, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Very helpful
They are always very courteous and explain what needs to be serviced.

VV
Viridiana V.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Costumer service
Helpful explaining what was wrong with my car and the best options to fix it.

MW
Mary W.
Roscoe, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
convenient. competent mechanics and pleasant folks.
have always taken my Hyundai here for all work. Trust them completely and find them enjoyable to work with...

JK
John K.
Kirkland, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Professional, efficient, thorough.
Service I requested was completed promptly, service advisor was pleasant and knowledgeable and I did not feel pressured to have additional work done, which I really appreciated.
Bret B., Service Manager from Hyundai On Perryville responded on 12/07/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DW
Debbra W.
Byron, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service
Great service!
Bret B., Service Manager from Hyundai On Perryville responded on 12/07/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DV
Donald V.
Belvidere, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
My experience at Hyundai at Perryville
Everyone is very friendly and knowledgeable.
Bret B., Service Manager from Hyundai On Perryville responded on 12/06/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Winnebago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great Service
Timely and professional.
Bret B., Service Manager from Hyundai On Perryville responded on 12/05/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

KH
Kristine H.
Rockford, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Friendly
Staff was very nice and attentive. I called several times and lady who answered was a pleasure every time and professional and made me feel important and not that I was bugging her with my random questions.
Bret B., Service Manager from Hyundai On Perryville responded on 12/04/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Good Service and Pretty Quick
Have always enjoyed working with Hyundai for car purchases and service. The staff is very friendly!
Bret B., Service Manager from Hyundai On Perryville responded on 12/04/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

TD
The D.
Loves Park, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Pleased with service
On time
Bret B., Service Manager from Hyundai On Perryville responded on 12/04/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JC
Jacqueline C.
Rockford, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2018 Category: Service
Kindness
Overall great sevice but since this was my first time, no full explanation of where to go or process.
Bret B., Service Manager from Hyundai On Perryville responded on 12/03/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DH
Duane H.
Rockford, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2018 Category: Service
Questionable
Watch the repairs
Bret B., Service Manager from Hyundai On Perryville responded on 12/04/2018

Good Morning,
      Thank you for the feed back from your recent visit with us here at Hyundai on Perryville . I received your survey on Friday and left you a message also . I reviewed the work performed and recommended and would like to discuss this further with you . Please give me a call (815)229-0089 at your best convenience.  thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

PS
Petar S.
Rockford, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2018 Category: Service
Review
Very friendly and nice environment.
Bret B., Service Manager from Hyundai On Perryville responded on 11/30/2018

Good Morning,
    Thank you for your feedback from your recent visit here with us at Hyundai on Perryville . I do apologize about your recent visit with us and the longer than normal repair time . Unfortunately we are little short handed in shop , even though excuses are still not a reason i do apologize . We are getting back into the rhythm of things and running more efficient . We look forward to seeing you next time for a fast and timely service . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

AJ
Aimee J.
Rockford, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018 Category: Service
Smudges and tape
The new window is smudged and streaky plus there was tape on it...the problem was fixed but now I have to clean the windows
Bret B., Service Manager from Hyundai On Perryville responded on 11/28/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. Thank you for the feedback as it helps us to improve on customer satisfaction.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

TE
Tauna E.
Poplar Grove, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Happy Customer
Always a pleasure dealing with Hyundai on Perryville, Ben Montemayor did an outstanding job.
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

NA
Nahoni A.
Belvidere, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Services
Roberta was very helpful explained everything from cost to the details of the service!.very friendly.
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

KM
Kent M.
Rockford, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Oil change
Very good and quick.
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DR
Dana R.
Loves Park, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018 Category: Service
Service
Got me right in for an oil change. Staff was nice, friendly and personable.
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Poplar Grove, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
review
The people who owrkthere are exs\cellentto workwith.
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Customer friendly
Good service
Bret B., Service Manager from Hyundai On Perryville responded on 11/27/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com