Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1428 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 3.2777778/5Overall Rating 3.2777778/5Overall Rating 3.2777778/5rating 3.2777778rating 3.2777778
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


ST
Stanley T.
Rockford, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
My Hyundai Experience
The staff and their ability to make you feel important and appreciate your business. They will also suggest any additional service to be considered to keep
your vehicle in the best operational performance. Weather permitting, the occasional free car wash is definitely appreciated.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2019 Category: Service
service on tuscon
I do not like having to take these surreys. If there is an issue I try to address it when I am at the dealership.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JG
Jennifer G.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Great service
Simple oil change. As always fast and super professional.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LT
Linda T.
Rockford, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Oil change
Friendly and courteous
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JM
Joseph M.
Dekalb, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Oil Change, rotate tires alignment
Had a oil change done and was recommended to have the tire's rotated which I expected and also had an alignment.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Acceptable
Some difficulty related to completing repairs at no cost, despite being within the manufacturer warranty.
Bret B., Service Manager from Hyundai On Perryville responded on 01/18/2019

Good Afternoon ,

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville. As we spoke on the phone , I am glad we were able to rectify your concerns . We look forward to seeing you next time and have a great weekend . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

CP
Charlene P.
Rockford, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Friendly Staff, Quick Service
I took my 2016 Santa Fe Sport in for it's routine oil change and tire rotation on a Saturday morning. The staff was very friendly, helpful and accommodating. The wait was not long at all. They even checked to see if there were any recalls or software updated needing to be done and took appropriate action to complete. Very pleased with the experience.
Bret B., Service Manager from Hyundai On Perryville responded on 01/17/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

ET
Eric T.
Rockton, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
first visit
stopped in for first oil change; tire rotation was recommended
was greeted quickly and politely
work was completed without issue within 45 minutes of arrival
Bret B., Service Manager from Hyundai On Perryville responded on 01/16/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

MM
Michael M.
Freeport, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Nice people, Great shop, fast and good price !!
Nice people, Great shop, fast and good price !!
Bret B., Service Manager from Hyundai On Perryville responded on 01/16/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Best service shop around!
Just came in for an oil change - but the service guys caught a couple of recalls I needed and took care of the whole package while I waited! Best service in town!
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

WG
Warren G.
Winnebago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good Job
Car came back as clean as it went in.
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DR
Douglas R.
Rockford, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great service
I was told about 1 hour and 45 minutes. And was out of there in 2 hours. Pretty good.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

QT
Quentin T.
Loves Park, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Great service
A little more than I expected to pay but they got the job done right.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

RM
Reginald M.
Chicago, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
I had a great experience scheduling the appointment and excellent service one I arrived.
N/A
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GJ
Gregory J.
Loves Park, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
fIRST SCHEDULED MAINTENANCE
FIRST MAINTENANCE VISIT WENT WELL WITH NO ISSUES.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

BD
Bonnie D.
Rockford, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
2014 Santa Fe
Everyone is so friendly and helpful.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JL
Jerome L.
Rockford, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Update in software
Had service work, oil change , tires rotated and software update.all went well, except the software update caused the Check Engine Light to come on a day later. Returned car to dealer to get it fixed. Yes the software update caused the problem. They held the car for two complete weeks waiting for a new wiring harness=, supplied us with a rental free of charge. Car is now functioning well.
Bret B., Service Manager from Hyundai On Perryville responded on 01/10/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LH
Linda H.
Rockford, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Friendly staff
I always get good service and I don’t have to wait long for my car to be done.
Bret B., Service Manager from Hyundai On Perryville responded on 01/07/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Friendly personal attention
Always pleasant fast and courteous
Bret B., Service Manager from Hyundai On Perryville responded on 01/07/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GE
Gordon E.
Belvidere, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Excellent service
Just like every other time I have used this place for my auto service. Very professional people to work with. Everything was done to my satisfaction, and they go out of their way to make sure that I am happy when I leave the dealership.
Bret B., Service Manager from Hyundai On Perryville responded on 01/04/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com