Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1554 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.8214286/5Overall Rating 3.8214286/5Overall Rating 3.8214286/5rating 3.8214286rating 3.8214286
Original
Overall Rating 2.0714246/5Overall Rating 2.0714246/5rating 2.0714246rating 2.0714246rating 2.0714246
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Rockford, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
On our sixth Hyundai
The best sales and service around.
Bret B., Service Manager from Hyundai On Perryville responded on 02/01/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Not sure what the title should be.
All the service people are pleasant to deal with. They completed the service on time.
Bret B., Service Manager from Hyundai On Perryville responded on 01/30/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
The people
Great service
Bret B., Service Manager from Hyundai On Perryville responded on 01/30/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JR
Jerry R.
Cherry Valley, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Oil change
Like how I was greeted and overall service
Bret B., Service Manager from Hyundai On Perryville responded on 01/29/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

ES
Erich S.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
K
K
Bret B., Service Manager from Hyundai On Perryville responded on 01/29/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Oil change
Fast and friendly
Bret B., Service Manager from Hyundai On Perryville responded on 01/25/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

ST
Stanley T.
Rockford, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
My Hyundai Experience
The staff and their ability to make you feel important and appreciate your business. They will also suggest any additional service to be considered to keep
your vehicle in the best operational performance. Weather permitting, the occasional free car wash is definitely appreciated.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2019 Category: Service
service on tuscon
I do not like having to take these surreys. If there is an issue I try to address it when I am at the dealership.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JG
Jennifer G.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Great service
Simple oil change. As always fast and super professional.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LT
Linda T.
Rockford, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Oil change
Friendly and courteous
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JM
Joseph M.
Dekalb, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Oil Change, rotate tires alignment
Had a oil change done and was recommended to have the tire's rotated which I expected and also had an alignment.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Verified Customer
You took the time to call and discuss concerns. You resolved the issue. Timely follow through.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Acceptable
Some difficulty related to completing repairs at no cost, despite being within the manufacturer warranty.
Bret B., Service Manager from Hyundai On Perryville responded on 01/18/2019

Good Afternoon ,

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville. As we spoke on the phone , I am glad we were able to rectify your concerns . We look forward to seeing you next time and have a great weekend . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

CP
Charlene P.
Rockford, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Friendly Staff, Quick Service
I took my 2016 Santa Fe Sport in for it's routine oil change and tire rotation on a Saturday morning. The staff was very friendly, helpful and accommodating. The wait was not long at all. They even checked to see if there were any recalls or software updated needing to be done and took appropriate action to complete. Very pleased with the experience.
Bret B., Service Manager from Hyundai On Perryville responded on 01/17/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

ET
Eric T.
Rockton, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
first visit
stopped in for first oil change; tire rotation was recommended
was greeted quickly and politely
work was completed without issue within 45 minutes of arrival
Bret B., Service Manager from Hyundai On Perryville responded on 01/16/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

MM
Michael M.
Freeport, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Nice people, Great shop, fast and good price !!
Nice people, Great shop, fast and good price !!
Bret B., Service Manager from Hyundai On Perryville responded on 01/16/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Best service shop around!
Just came in for an oil change - but the service guys caught a couple of recalls I needed and took care of the whole package while I waited! Best service in town!
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

WG
Warren G.
Winnebago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good Job
Car came back as clean as it went in.
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DR
Douglas R.
Rockford, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great service
I was told about 1 hour and 45 minutes. And was out of there in 2 hours. Pretty good.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

QT
Quentin T.
Loves Park, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Great service
A little more than I expected to pay but they got the job done right.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

RM
Reginald M.
Chicago, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
I had a great experience scheduling the appointment and excellent service one I arrived.
N/A
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com