Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,791 Reviews)

ReScore Reviews™ (48)

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Belvidere, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2017 Category: Service
Poor service
Charged for a free tire change when we had purchased the tires their, asked them to review the status of the brakes and received passive aggressive no service
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/06/2017

Thank you for taking the time to complete our survey. We have mailed you a instore credit for the tire change that was charged to you. We do apologize this was overseen.



Mike Armato
Service Manager
815-229-0089

Verified Customer
Rockford, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017 Category: Service
Customer
good job, courteous
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/06/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

LC
Lyndle C.
Loves Park, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017 Category: Service
Pleasant experience
Staff is knowledgeable and courteous.
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/06/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

NW
Nancy W.
Roscoe, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2017 Category: Service
Mr W
see previous page
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/03/2017

Thank you for taking the time to complete our survey. The additional labor cost also included the 4 wheel alignment and diagnosis.


Mike Armato
Service Manager
815-229-0089

CC
Carolyn C.
Roscoe, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017 Category: Service
Once diagnosed, immediate action
I was very impressed, after my complaint the second time, it was fixed. Had they fixed it to beging with, everything would have been perfect.
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/03/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

CH
Charles H.
Winnebago, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2017 Category: Service
Great customer service
Roberta greets me by name and always has a smile on her face, she evens asks about my work and how things are going. She always explain in detail what they are going to do to my car and always accommodates my schedule, even giving me a loaner car while they are working on mine.
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/03/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

TW
Thomas W.
Rockford, IL
2008 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017 Category: Service
Excellent service...ALWAYS
The service staff at Hyundai on Perryville always have provided me with excellent service. They appreciate my concerns regarding the car my car needs and offer sound advice regarding maintenance and preventative care...things that I really appreciate. In others words, they look out for me and my concerns.
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/03/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

SM
Suzanne M.
Rockford, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017 Category: Service
FRIENDLY AND DO GREAT JOB BUT WARNING VERY PRICEY
YES BUT WARN THEY CHARGE TO MUCH FOR SERVICE!
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/02/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

Verified Customer
Rockford, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2017 Category: Service
Employees
Great work, always!!!!
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/02/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

KC
Kyle C.
Rochelle, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2017 Category: Service
Friendly/Trustworthy
Per title.
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/02/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

Verified Customer
Winnebago, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017 Category: Service
What do you really get out of a title for a review?
Accessible, easy to arrange date and time to suit schedule. Rarely do I not get my first choice for an appointment
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/02/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

SJ
STEVEN J.
2015 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2017 Category: Service
people are very friendly and helpful
I have no comment
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/02/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

SS
Schwarltcouf S.
Rockford, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2017 Category: Service
first time
great reception. timely manner
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/01/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

GE
Gordon E.
Belvidere, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017 Category: Service
great service
top notch service department all the way around!
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 03/01/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089

Verified Customer
Dixon, IL
2011 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017 Category: Service
Great Dealership
Pleasurable experience
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 02/28/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089