Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

2171 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.9428546/5Overall Rating 4.9428546/5Overall Rating 4.9428546/5Overall Rating 4.9428546/5rating 4.9428546
Original
Overall Rating 2.30435/5Overall Rating 2.30435/5rating 2.30435rating 2.30435rating 2.30435
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Rowley, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2019 Category: Service
service
I did call after my service to let the department know that during the tire inspection it was documented that tire inflation was at 35psi for all four tires yet, one tire was at 37 psi, two were in the mid 40's psi at the right rear tire was inflated to 57psi. I had done a tire inflation check a few days prior to the appt because the right rear was appearing to be a bit low; it was as the indicator measured a pressure of 32.
It is concerning that 3 of the four tires were significantly overinflated and yet the technician documented all as at the recommended inflation of 35 psi. This does not leave a customer with a good feeling that All of the service was completed accurately.
Jim C. from Hyundai Village of Danvers responded on 03/25/2019

Katherine.

Thank you for taking the time to fill out the survey, we will do our best to give you a five star experience next service visit.


KD
Kenneth D.
Peabody, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Service
Excellent service!!
Jim C. from Hyundai Village of Danvers responded on 03/25/2019

Kenneth,

Thank you for the 5 star review.


MP
Meredith P.
Salem, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Simply the best
better than all the rest
Jim C. from Hyundai Village of Danvers responded on 03/25/2019

Meredith,

Thank you for the 5 star review.


TW
Thomas W.
Saugus, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great experience
Always a pleasure to come here for service.
Jim C. from Hyundai Village of Danvers responded on 03/25/2019

Thomas,

Thank you for the 5 star review.


AS
Anna S.
Salem, MA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great, friendly crew- as always
Consistently wonderful service. Always grateful to know my vehicle is in good hands.
JAMES M C. from Hyundai Village of Danvers responded on 03/23/2019

Anna,

Thank you for the 5 star review.


DF
Danielle F.
Lynn, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
Great service!
JAMES M C. from Hyundai Village of Danvers responded on 03/23/2019

Danielle,

Thank you for the 5 star review.


Verified Customer
Saugus, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Excellent Service
Mike and Ken were excellent. Letting me know what they were doing and how long and at what cost. Very friendly and knowledgable.
JAMES M C. from Hyundai Village of Danvers responded on 03/23/2019

Thank you for the 5 star review.


KD
Karen D.
Lynnfield, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great Service
I recently brought my Hyundai Sonata in for regular maintenance.
When they discovered I was in need of new brake pads, they actually brought me in to see the wear and tear on the brakes and fully explained my options before they did the work. I was even introduced to the mechanic.
I greatly appreciate the customer attention that I have always had at this dealership.
Jim C. from Hyundai Village of Danvers responded on 03/22/2019

Karen,

Thank you for the 5 star review.


ER
Erin R.
Melrose, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Good Service Experience
Friendly, efficient, and comfortavle waiting area.
Jim C. from Hyundai Village of Danvers responded on 03/22/2019

Erin,

Thank you for the 5 star review.


Verified Customer
Danvers, MA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Service
Your service dept is outstanding, no matter how busy it is I can always rely on your help with my car. Wish you had more technical service allowed on Saturdays and open one night a week would be ideal!
Jim C. from Hyundai Village of Danvers responded on 03/22/2019

Thank you for the 5 star review.


JC
Joseph C.
Danvers, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Title
Comments
JAMES M C. from Hyundai Village of Danvers responded on 03/21/2019

Joseph,

Thank you for taking the time to fill out the survey, the switch to the new snack items did not go over well, so we will being going back to having "bagels" for our loyal customers.


Verified Customer
Gloucester, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Fast, friendly service
I was welcomed when I pulled up to the service bay door, whisked inside and given a run-down on what was to be done. After a short time waiting in the lounge, service was completed and I was on my way.
Jim C. from Hyundai Village of Danvers responded on 03/20/2019

Thank you for the 5 star review.


Verified Customer
Woburn, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great dealership!
Wonderful service and people
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

Thank you for the 5 star review.


Verified Customer
Tewksbury, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
Service Department is topnotch.
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

Thank you for the 5 star review.


Verified Customer
Boston, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent service
Always very good service - explain everything that needs to be done.
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

Thank you for the 5 star review.


CD
Cynthia D.
Beverly, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Recall, oil change tire rotation.
The whole experience was great.
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

Cynthia,

Thank you for the 5 star review.


JM
John M.
Salem, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Oil change done
Service completed quickly
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

John,

Thank you for the 5 star review.


Verified Customer
Gloucester, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service review
The person at the service desk
JAMES M C. from Hyundai Village of Danvers responded on 03/19/2019

Thank you for the 5 star review.


Verified Customer
Boxford, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
excellent service.
very pleased with service
Jim C. from Hyundai Village of Danvers responded on 03/18/2019

Thank you for the 5 star review.


LC
Linda C.
Nahant, MA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service
I will buy my next car there for sure!
JAMES M C. from Hyundai Village of Danvers responded on 03/18/2019

Linda,

Thank you for the 5 star review.