ReScore Reviews™ (3)
Thanks again for going above and beyond and replacing my trust in your company.
Yeah. Not so honest when you break something and the company doesn't want to fix it. And I AM telling the truth, because I didn't glue it. And have never messed with it. You could've made it right. You admitted you broke it, but now you don't want to fix it? I didn't break it. I shouldn't have to pay for something I didn't break.
Thank you for your input. We love to hear from our happy customers, but hearing about areas where we can improve or where we have failed is just as valuable. Please be assured that we work very hard to make all of our customers happy and will certainly do so for you.
This situation could have been easily avoided if we had had better communication on our part. We try and make a habbit of asking our customers if they are having problems with any of their windows before we work on it. Windows are often lowered to listen for noises and to assure keys are not accidentally locked in vehicles. We failed to do that, so we were unaware of the problem preexisting with the window. The technician told me (Clinton) about the switch because Chip was at an appointment. I failed to make a note on the ticket and by the time you arrived, I had forgotten completely about it. Chip, of course, knew nothing about it either becuase I had forgotten to tell him too. This is not an excuse, just merely an explanation. We have ordered you a replacement switch and bezel and hope you will allow us to install it for you. If you would rather just pick up the part when it arrives, that's fine too.
We are so very sorry to have allowed this mess-up to occur, especially on your first visit to us. We know how important first impressions are and we feel awful that our first one to you must be so negative. It is certainly not our standard and we hope to prove this to you in the future.
Thanks for taking the time to write this review, Will. We are sorry to hear that you are unhappy with our prices. Your brake jobs did include resurfacing all your rotors. We do this as standard practice to avoid any noise or shaking while braking. We also use factory original equipment (in this case, Nissan) brake pads whenever feasible It was in this case. That means your brake jobs were $179.50 + tax each for front and rear. After calling around, we found that the same job using the same parts would cost about $241 + tax at a competitor. As for your aftermarket bumper guard, we took time to cut your splash shields as little as possible to recieve the brackets. We spent more than an hour installing it, but charged you for 1 hour at $89.50. We certainly could have given you cheaper options on this work had you voiced your displeasure at the time we called you with a total estimate, but you approved it without hesitation, so we performed the work. We are even more sorry to lose you as a customer after so many years, but wish you luck in finding a shop that can give you the quality work you deserve at the cheap prices you want to pay.Import Authority
Thank you so much for the honest review, Jessica. We rely on your feedback in order to make our customers’ experience a better one. We aim for every single one of our customers to be completely satisfied, so please look in your email inbox (sometimes they go to "Junk" folders) for a personal message!Import Authority
Thanks for the great review, Candace! We appreciate your visits with us.Import Authority
Thanks for the positive review! We're sorry about the wait, but we did do a long-trip inspection, a power steering fluid flush, and removed your power steering reservoir for a good cleaning of the screen inside. Hopefully, your wait was pleasant.Import Authority
Thanks once again, Terry!Import Authority
Thank you so much for the wonderful review, Iris. Keep in mind that our waiting room is available even if you don't need car repair!Import Authority
Highly recommend Warren and the crew at Import Authority
Thanks so much for such a positive review! I hope you know how much we appreciate your family's business over the years.Import Authority