Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

154 Reviews

100% Would Recommend
94% Business Response
Latest Review 7 days ago

Reviews


GH
Glenn H.
Bakersfield, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Glenn said the staff provided great customer service. The service provided by the business was well done, but it took longer than expected.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 03/20/2018

Thank you Glenn.My apologies about the extra day but we wanted to make sure everything was good before we let the car go. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SM
Scott M.
Bakersfield, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Scott said the staff was very friendly and provided good service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 03/16/2018

Thank you Scott.Glad your happy with the service.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

VC
Victor C.
Bakersfield, CA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Victor said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 03/14/2018

Thank you Victor.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DB
David B.
Bakersfield, CA
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
David said he has been using the business for 20 years. Paul, Juan and the staff all provide a great customer service experience.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 03/16/2018

Appreciate your business David.Thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KH
Kimball H.
Bakersfield, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Kimball said this business seemed honest. They gave him a good estimate and they didn't try to up sell him on things he didn't need.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 02/23/2018

Honesty is always a good thing.Thank you Kimball.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GA
GLADYS A.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Adressing the problem quickly
Once my vehicle alerted me of the problem, I contacted
Independent Volvo to prepare to Bring in my car. Right away the service was provided and within 24 hrs. My car was fixed.
Paul S. from Independent Volvo responded on 02/22/2018

Thank you Gladys i really appreciate your business. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

YJ
YVONNE J.
Bakersfield, CA
Volvo C70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018
Good service
Awesome as always
Paul S. from Independent Volvo responded on 02/13/2018

Thank you Yvonne. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

CV
Camillo V.
Bakersfield, CA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Camillo said his experience at this business was incredible, much better than he expected. He was quite impressed that the staff knew exactly what his vehicle needed, and that they completed 17 different repairs in one day with no waiting for parts. They had all the right tools. He felt that everything they did was amazing. He appreciated that they charged him so much less than other facilities would have. He felt assured that they would not cheat him. His vehicle was running great after he picked it up.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 02/13/2018

Thank you so much for the review.We do our very best for our customers.Thank you for being one of our customers.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SM
Sharon M.
Shafter, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Sharon said the business was awesome and the staff were nice.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 02/13/2018

Thank you Sharon.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LB
LINDA B.
Bakersfield, CA
Volvo S70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
Trustworthy Service
Friendly, professional, high quality service.
Paul S. from Independent Volvo responded on 02/13/2018

Greatly appreciate you as a customer.Thank you. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DE
DAN E.
Arvin, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Trusted Shop
Without Independent Volvo I would have had to buy a new car a long time ago. I always receive trusted advice that keeps my '03 running great at a reasonable cost.
Paul S. from Independent Volvo responded on 02/08/2018

I appreciate the review.Always a pleasure to take care of your vehicles.Thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MF
Mark F.
Bakersfield, CA
Land Rover LR4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Mark said the service was done well. The employees took care of his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 02/08/2018

Thanks Mark.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GV
GWYN V.
Bakersfield, CA
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Paul and Jose make this place the best.
They know what they are doing and they take pride in doing a great job. They are always willing to make it an easy and painless experience.
Paul S. from Independent Volvo responded on 01/29/2018

Thanks again Gwyn for the kind words.If you have any problems please don't hesitate to call. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

PB
Paul B.
Bakersfield, CA
Volvo S80
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2018 Category: Service
Paul said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

MF
MIKE F.
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2018
Trust is everything!
I like Paul and his company. They are kind and thorough and trustworthy. I would highly recommend!
Paul S. from Independent Volvo responded on 01/22/2018

Thank you Mike.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BB
BRIAN B.
Bakersfield, CA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
very knowledgeable and great customer service
Great place, fair price with knowledge of a dealership
Paul S. from Independent Volvo responded on 01/22/2018

Thanks Brian i appreciate you choosing my shop over the competition,anything we can help you with with please let us know.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KW
KIM W.
Bakersfield, CA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
Honest and helpful
They take you back and show you any unexpected problems they discover before they remove or replace it, which I appreciate.
Paul S. from Independent Volvo responded on 01/22/2018

We appriciate you Kim,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

BV
Breanna V.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Breanna said no issues were found after the service, and she was satisfied.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/16/2018

Thank you Breanna. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

DD
Dennis D.
Bakersfield, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Dennis said the business did honest, good work and at a fair price.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/09/2018

I appreciate the kind words,thank you Dennis.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

TG
TERRI G.
Taft, CA
Volvo C30
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Right on estimate.
Very easy to work with and deliver as promised. They keep you informed on what is needed to get you back on the road.
Paul S. from Independent Volvo responded on 01/05/2018

Once again thank you for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

Displaying Review 41 - 60 of 154 in total