Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

154 Reviews

100% Would Recommend
94% Business Response
Latest Review 6 days ago

Reviews


VM
VINCE M.
Tehachapi, CA
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2017
Vince McLaughlin
Paul provides great customer service, and his prices are fair. I’d recommend Independent Volvo for all your Volvo needs. He’s been great for me since 2007.
Paul S. from Independent Volvo responded on 01/02/2018

Thanks Vince i appreciate your business,you and your family have a great new year. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

WA
WHITNEY A.
Bakersfield, CA
Subaru Legacy (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017
Head gasket Check and Quote
I called to ask for a quote for my headgasket leak and the technician told me It’s either the valve or the header which are two big price differences. He asked me to bring it in to be sure he was quoting me correctly and wanted to look at the vehicle personally. I was quoted less than other places and although I didn’t have work done on it during that visit, I will be back when I’m ready. Also Jose was very informative and helpful as well. I would recommend this place for vehicle needs. Fast, friendly, professional and knowledgeable.
Paul S. from Independent Volvo responded on 12/27/2017

Thank you Whitney for the feedback.When you are ready for the repairs please let us know.Again thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

NC
NOE C.
Bakersfield, CA
Volvo S70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2017
No One Better Than Independent Volvo To Handle My Volvo Repairs
Since the late '90s, Paul (and later Jose) has handled repairs to my Volvos. It is a rare find, in the vehicle maintenance world, mechanics who are honest about what repairs your vehicle needs and with the experience needed to make those repairs. Independent Volvo is the only place that I will have my Volvo serviced.
Paul S. from Independent Volvo responded on 12/18/2017

Thank you Noe the feeling is mutual,you are a great customer and once again thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SG
Sherman G.
California
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Sherman said the business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 01/05/2018

Thanks Sherman.If there are any issues please let me know.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

PM
Patrick M.
Bakersfield, CA
Volvo 740
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Patrick said the staff were really professional. Paul is a great guy, and helped him out with his problem.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/28/2017

Thank you Patrick.Anything repairs you need please let us know.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

MF
MIKE F.
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017
Paul and company are very kind, they communicate and are efficient
I would highly recommend !
Paul S. from Independent Volvo responded on 11/28/2017

Thank you Mike i appreciate your business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

ML
Maria L.
Wasco, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Maria said the business turned out great.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/20/2017

Thank you Maria we always appreciate new customers.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RS
RICARDO S.
Bakersfield, CA
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Sharp service
good and sharp as usual, I like the service remainders sent by email, those help to keep me on track with the service schedule.
Paul S. from Independent Volvo responded on 11/20/2017

Thank you Ricardo we will continue to our best.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

LC
Leland C.
Pine Flat, CA
Volvo S60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Leland said this business was very efficient, thorough, and polite. They know their business.
This review was collected via phone interview by Customer Research Inc.

DE
DAN E.
Arvin, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Experience Counts
Independent Volvo does a great job of getting to the heart of the problem.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you very much Dan.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KN
Keir N.
Bakersfield, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Keir said the facility was thorough with the service. He received good experience. He likes doing business with them. The facility is nice.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

Thank you Keir we appreciate the business.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

JJ
James J.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Spoke with Jean. She said she has taken her vehicle to this business for 12 years. She always receives good service, Paul is a nice guy and fantastic.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

We appreciate you as a customer.Thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

KJ
Kaleb J.
Bakersfield, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Kaleb said the facility was trustworthy. His vehicle was fixed in a timely fashion. They were professional and straightforward.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 11/14/2017

Honesty is always important.Thanks Kaleb. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

IM
ISABEL M.
Bakersfield, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
from little work to big work, volvo independent can take care of it
Paul, don't let go of your right hand, he is very helpful.
Paul S. from Independent Volvo responded on 11/06/2017

Understood Isabel,thank you.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

SR
SANDY R.
Tehachapi, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
These guys can fix it right.
I had a funny sound in my Volvo, so I took it quickly to Independent Volvo. It was bearings worn out in the front axle. They fixed it in a couple hours while I waited. These guys are the best! I was then on track for my weekend.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you and i'm glad we could help.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

TG
TERRI G.
Taft, CA
Volvo C30
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Big Problem valve job
A broken belt caused a broken timing belt. Which led to a massive valve job. Paul and Jose kept me informed on the status of the job, and the costs. Which when I received the bill was not a surprise.
Paul S. from Independent Volvo responded on 11/06/2017

Thank you for your business Terri.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

RS
RICARDO S.
Bakersfield, CA
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
I trustfull and realible auto repair shop
as alway, clear with cost at front, sharp with the work delivery...
Paul S. from Independent Volvo responded on 09/22/2017

Thank you Ricardo,always a pleasure.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

GA
GLADYS A.
Bakersfield, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
ASAP Service
I had a brake sensor replaced and a regular service. They accommodated me very quickly. Thanks guys.
Paul S. from Independent Volvo responded on 09/22/2017

Once again thank you for being a great customer.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

EJ
ELIZABETH J.
Bakersfield, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2017
Independent Volvo--Absolute Best Choice in Bakersfield
They are fair, the prices reasonable, they are efficient--and the work is always done in a timely fashion. I must say that Paul and his associate are friendly and genuine. One never gets the feeling that one is being gouged. Compared to the other Volvo place in town--Independent Volvo is far and away the better all-around choice. Thank you Independent Volvo! Elizabeth
Paul S. from Independent Volvo responded on 09/22/2017

I appreciate everything you said and i plan to get better. 

Paul Spink
Owner
Independent Volvo
(661) 837-2632

AM
Adelia M.
Bakersfield, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
Adelia said that the staff is dependable, and they offer good comprehensive service that is full and complete. They have a family atmosphere with very good customer service.
This review was collected via phone interview by Customer Research Inc.
Paul S. from Independent Volvo responded on 09/22/2017

Thank you Adelia.

Paul Spink
Owner
Independent Volvo
(661) 837-2632

Displaying Review 61 - 80 of 154 in total