Thank you for your review. Our goal is to impress you; not the opposite. Please call Lori Layman at 218.741.2355 to discuss the details of this review. With your help we can improve the experience we provide our customers now and in the future.
Thank you -
I truly apologize for your experience, there is no excuse on our part for not following through on our shuttle services.
Please accept my apology and know that this will be addressed and used as a training tool for our people.
I appreciate you taking the time to express your concerns regarding your recent service visit. I know that with the Toyota Car Care Service there is a rotation between oil changes and tire rotations but be that as it may if your expectation was an oil change we should have proceeded with that. The no follow up call is not acceptable and will be addressed with the service personnel.
I would like to offer my personal assistance on your next service visit to ensure that every item is completed and done in a timely fashion.
I will also follow up with you on the phone.
Thank you for taking your time to let us know of your experience. I am going to get with our Service department and review your repair to see what more can be done to help you.
I will personally be back in contact with you.
I appreciate you taking your time to let us know about concerns you have regarding your recent visit. I am going to personally look into the inspection of your vehicle and I would like to follow up with you on that.
Thanks again for your feedback.
I apologize that the truck was not fixed properly, I will have our Service Manager contact you right away to correct the issue.
Thank you for bringing this issue to our attention. As you can imagine it is never our goal to disappoint you or your level of expectations when doing business here; our customers are our biggest asset. With that said, I invite you to contact our General Manager, Steve Torrence directly to discuss the events outlined in your review. We view experiences both good, bad and inbetween as learning experiences. In short, we appreciate you helping us become better. Please call Steve Torrence at your earliest convenience at 218.741.2355
Mr. Donald H.
I appreciate the response to your service visit, I will personally look into the service, the vehicle and the cost structure for the service. I will contact you directly to provide you with the information i find.
Thank you for the review. I believe the Sales Department did assist and cover your oil change on your Highlander. The windshield chip is very unfortunate. We will be sure to discuss verifying correct informatoin with the Service Advisor who assisted you.
Scott, we apologize for the miscommunication on the tonneau cover. It does look like we provided you with the GM brand tonneau that is covered under your vehicles warranty and is a bit more expensive because that is what was in stock, but again we do understand and apologize for the miscommunication between the sales, parts, and service departments. Thank you for the survey we take all of our surveys into account to help improve our future proccesses and customer experience.
1. Brought in for an oil change plus other minor stuff. Oil change was not done or billed. Had to go back to get it done.
2. Another oil change. Once home I noticed serious oil leakage onto garage floor. Filter or oil pan plug had not been tightened.
3. Recently I had a flat on I-35 from a puncture. When I tried to change it I found the lug nuts to be so distorted from the impact wrenches used in your shop (never been anywhere else for tire rotation) that I could not get the wrench on the nuts. Result - 4 hours on the edge of the road and $$$ for service
4. At my most recent service I asked that all the nuts be checked and got an OK from the service counter. At home I found that the nuts had not been checked and were all distorted. I replaced them all myself.
We bought this vehicle new from Iron Trail and have had all the service done with you. We will not be back.