I am sorry you felt our pricing was out of line. We strive for fair and honest pricing on all of our repairs and stand by our work and the quality of it. I looked over the invoice and the quote and found that the technician did indeed state the left front hub assembly had failed. The left front is the drivers side and not the passenger side as stated in your review. Our technician did recommend replacing the axle seal as well and we were quoting genuine Toyota parts. In addition we recommended a four wheel alignment and that was included in our quote and included tax. Using original equipment parts is always recommended but we do offer aftermarket parts when requested. Thank you for letting us know about your dissatisfaction on your last visit and we will try to serve you better should you give us another chance. Thank you Peter Orlich GM
Thank you for the review. We appreciate your business. Please call Peter Orlich or Lori Layman at your earliest convenience. Thank you again for the review. With your help, we can improve.
Iron Trail Motors
Thank you for your review. As you know our goal is to exceed your expectations. Please call Peter or Lori at the store (218)741-2355 at your earliest convenience. We want to know more about your experience.
Thank you -
Thank you for bringing this to our attention. As you can imagine our goal is to provide excellent customer service. Please call Peter or Lori at 218.741.2355 to discuss the experience you had in our service department. Again, thank you for the review.
I appreciate your feedback on your recent service visit. I will be meeting with my Service manager on this and will be in contact with you to make sure that everything is taken care of.
Hi Jason, thank you for bringing this issue to our attention. As you can imagine it is never our goal to disappoint you or your level of expectations when doing business here; our customers are our biggest asset. With that said, I invite you to contact Steve directly to discuss the events outlined in your review. We view experiences both good, bad and inbetween as learning experiences. In short, we appreciate you helping us become better. We look forward to speaking with you.