Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 205 Reviews )

99% Would Recommend
87% Business Response
Latest Review 3 days ago

Reviews


DD
David D.
Downers Grove, IL
Mazda CX-5
Verified Customer
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11/13/2019
As Always Aces
In the last week or so my Mazda was not springing to life whenever I needed to start her up. She never did not start, but was obviously showing her reluctance to get up and get going. Mike got me in the same day I called and as I did not need the car immediately I picked it up the next day and she was rarin' to go. A new battery at a reasonable price within hours of my call. J & C Auto is the place to go.

GM
Gary M.
Downers Grove, IL
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Gary said that they are good. He had some difficulties with his vehicle and they got it done in a week. Gary said to thank them for their service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/14/2019

Thank you so much for the nice words.  We so appreciate your business.


RA
Ryan A.
Illinois
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Ryan said the staff is quick, cost efficient and friendly.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 11/06/2019

Thanks for the great review!  We appreciate your business.


RB
Ron B.
Downers Grove, IL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Great service, as usual!
We've used J&C for many years, for various cars. They always try to schedule a service for as soon as possible; and we've never felt that we've been taken advantage of. We have recommended them to others.
Mike, Janeen a. from J & C Auto Service responded on 10/17/2019

Thanks for taking the time to give us such a great review! Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We so appreciate your business.


LS
Linda S.
Countryside, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Great experience as usual.
Great experience as usual.
Mike, Janeen a. from J & C Auto Service responded on 10/17/2019

Thank you so much for the nice words.  We appreciate your business.


VM
VINCE M.
Downers Grove, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
5 stars is not enough
Great service, great work, great people. Our family has been dealing with J. & C for over 40 years. We never had a problem with their work. Based on my understanding of car mechanics and respective businesses in Downers Grove, there is no one to compare them to , based on their fine work. In my eyes, Joe and MIke are the best!

Vince M
Mike, Janeen a. from J & C Auto Service responded on 10/17/2019

Thanks for the great review! We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


DM
Don M.
Downers Grove, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Don said he knows Joe, who works there. He dealt with his father and his uncle. Don used to work there. He brings his customers' vehicles there all the time.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/09/2019

Thank you for taking the time to offer a review. We value our customers and appreciate their continued trust.


DC
DAVE C.
Downers Grove, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019
Honest analysis
Accurate, honest analysis of car issues.
Mike, Janeen a. from J & C Auto Service responded on 10/11/2019

Thank you so much for the nice words. We so appreciate the trust you place in us and we're thankful for your business.


DS
David S.
Illinois
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
David said this business diagnosed the problem. The staff was very helpful and kept in touch.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 10/11/2019

Thank you for taking the time to offer a review.  We appreciate your business.


BP
BOB P.
Downers Grove, IL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
You're Probably Tired of Reading Great Reviews from Our Household
Great service as always, and we love it that you've always managed to squeeze us in even when you're booked solid!
Mike, Janeen a. from J & C Auto Service responded on 09/30/2019

Thank you so much for the nice words. Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We love to hear from our customers!  Thank again and keep the reviews coming!


PB
Paul B.
Downers Grove, IL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
good service
Service was good and efficient. The price was reasonable. The car runs better nowo.
Mike, Janeen a. from J & C Auto Service responded on 09/25/2019

Thank you for the great review! We appreciate your business. We look forward to seeing you in the future!


TM
TRUDY M.
Downers Grove, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
My auto
Have been having all my cars repaired at J&C for 23 years.....that says it all!
Mike, Janeen a. from J & C Auto Service responded on 09/23/2019

Thank you for your continued trust.  We so appreciate your business.


RM
Robert M.
Illinois
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Robert said that the guys are good. They do what they say they are going to do at a good price.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/23/2019

Thanks for taking the time to give us such a great review!


MM
Marie M.
Downers Grove, IL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Marie said they are always honest and on time.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/16/2019

Thank you for your continued trust.  We appreciate your business.


PH
PAUL H.
Downers Grove, IL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
great service
I have taken my cars to j&c for over 30years always had great service and cars are always in great shape after my appointment
Mike, Janeen a. from J & C Auto Service responded on 09/13/2019

We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


BS
Beth S.
Downers Grove, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
I have never had any problems with the service, they are friendly and give straight honest answers to your questions
The quote was right on target and the work was done in a timely manner.
Mike, Janeen a. from J & C Auto Service responded on 09/09/2019

Wow! Thank you for taking the time to give us such a terrific review! Our customer's concerns are important to us and our aim is always to handle their vehicle's maintenance and repair issues in a professional, friendly attitude. We so appreciate the trust you place in us and we're thankful for your business. 


JC
JOEL C.
Downers Grove, IL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Excellent 100,000 mile service
My car has 100,000 miles and runs like the day I bought it because of the great service through the years from J&C.
Mike, Janeen a. from J & C Auto Service responded on 09/04/2019

We appreciate the trust you place in us. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations.  We're thankful for your business.


GC
Gloria C.
Downers Grove, IL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Good work, prompt service, friendliness.
All of the above...satisfaction.
Mike, Janeen a. from J & C Auto Service responded on 08/30/2019

Thanks for the great review! We appreciate the trust you place in us and we're thankful for your business.


JM
Jean M.
Woodridge, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Honesty, friendliness and competency
We have been taking our cars to J and C for about 30 years for routine oil changes, minor repairs and car-related advice. We have long appreciated the competency of their mechanics, the friendliness, honesty and knowledge of the owner and staff and especially their willingness to go the extra mile. There is no question that we would recommend this business to anyone needing assistance with their vehicles!! We would not take our cars anywhere else!!
Mike, Janeen a. from J & C Auto Service responded on 08/30/2019

Wow! Thank you so much for the nice words. Our goal is always how to best serve our customers so that they feel positive about their auto repairs and maintenance experience.  We value the trust you have placed in us and we are thankful for your business.


MS
MICHAEL S.
Downers Grove, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Friendly, competent service
J and C has always given me great service (over 30 years) I can rely on and trust.
Mike, Janeen a. from J & C Auto Service responded on 08/26/2019

Thank you so much for the nice words. We appreciate the trust you place in us and your long term patronage. We are thankful for your business.