Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 205 Reviews )

99% Would Recommend
87% Business Response
Latest Review 3 days ago

Reviews


MO
Mike O.
Lisle, IL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Mike said they seem to be decent guys who did a good job.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/20/2019

Thank you for taking the time to offer a review.  We appreciate your business.


JC
Jim C.
Downers Grove, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Jim's Acura
J&C is professional and honest. After years of taking my car to the dealer and having poor service, J&C has been a beacon of quality and reliability. I appreciate their honesty and service quality.
Mike, Janeen a. from J & C Auto Service responded on 08/19/2019

Thanks for taking the time to give us such a great review! We so appreciate the trust you place in us and we're thankful for your business. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations. We look forward to seeing you in the future.


LE
Lucy E.
Downers Grove, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Friendly, reliable car care!
J&C keeps my 19-year-old vehicle on the road. Thank you!!
Mike, Janeen a. from J & C Auto Service responded on 08/13/2019

Thank you so much for the nice words. Our goal is to make sure your vehicle is safe and reliable for the long haul. We know how important our customer's transportation is to them. We appreciate your business!


JE
Jim E.
Lisle, IL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Jim said the employees were honest. They provided very friendly service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/19/2019

Thanks for the great review! Our customer's concerns are important to us.  We look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


JS
John S.
Downers Grove, IL
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
John said that the facility does excellent service and is honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/14/2019

Thanks for taking the time to give us such a great review!


JS
John S.
Downers Grove, IL
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
John said that the facility does excellent service and is honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/13/2019

Thanks for taking the time to give us such a great review!  We so appreciate your business.


TN
TOM N.
Downers Grove, IL
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Feel confidant of a good job.
I recently foolishly lost my car keys. Still haven't found them. Mike was able to help me and found another key. Best of all, it was a reasonable price which we appreciated so much.
As seniors on a fixed income, so we sure do not take good service for granted. Thank you to everyone who helped create a new key.
Mike, Janeen a. from J & C Auto Service responded on 08/12/2019

Thank you so much for taking the time to give us such a terrific review!  We value the trust our customers have placed in us and enjoy building a long term relationship with them. We are thankful for your business.  


MM
Marmie M.
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Always efficient, courteous and a pleasant experience.
I always know that when I drop my car off in the morning on the way to work, the service will be done in a timely manner. And the fact that they drop me off at my workplace is an added plus. The service is always excellent and I've never had a complaint. Will be a customer for a long time!
Mike, Janeen a. from J & C Auto Service responded on 08/08/2019

Wow! Thank you so much for the nice words. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


Verified Customer
Downers Grove, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Vehicle repair
Work performed to complete satisfaction. Mike is terrific to work with, great analysis of a problem and managing scheduling. Great value for the dollar.
Mike, Janeen a. from J & C Auto Service responded on 08/05/2019

Wow! Thank you for taking the time to give us such a terrific review! We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


TT
Tyler T.
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Great work again
As always, great service and advice!
Mike, Janeen a. from J & C Auto Service responded on 08/02/2019

Wow! Thank you for taking the time to give us such a terrific review!


BP
BOB P.
Downers Grove, IL
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Yet another great visit
This visit was just for an oil change, but I asked Mike a couple of questions about cars in general and he gave me great explanations of what goes on (which not only answered my question, but helped me learn a good deal). No way another shop would do this for me.
Mike, Janeen a. from J & C Auto Service responded on 07/31/2019

Thanks for taking the time to give us such a great review! We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.  We look forward to serving you in the future.


DB
Debbie B.
Chicago, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
Integrity
We’ve moved to the city, but when the cars need work we make the trip to Downers Grove. The owners of J&C are honest, loaded with integrity and fair. As a single mom, I wouldn’t consider going to any other shop than J&C!
Mike, Janeen a. from J & C Auto Service responded on 07/29/2019

Wow! Thank you for taking the time to give us such a terrific review! Our goal is always how to best serve our customers so that they feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


RR
Rick R.
Woodridge, IL
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
honesty and integrity
Excellent service, honest business, I've trusted them with all my cars over the past 20 years. J&C is my first choice for all of my car service needs.
Mike, Janeen a. from J & C Auto Service responded on 07/25/2019

Thank you for the great review. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We appreciate your business and your long-term patronage. We look forward to seeing you in the future!


BO
Barbara O.
La Grange Park, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Barbara said the business has been very helpful. They are fair and prices are right.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 07/25/2019

Thank you for the great review. We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


MS
Michael S.
Illinois
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Michael said that the cost at this facility was a lot less than other businesses quoted for the same service. He stated that the staff communicated well and he felt that he liked them. He mentioned that the staff members were super friendly and that they were great.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 07/25/2019

Thanks for the great review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We appreciate your business and look forward to seeing you in the future!


JJ
John J.
Illinois
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
John said everything was great with the good service provided by this business.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 07/25/2019

Thank you for the great review. We so appreciate the trust you place in us and we're thankful for your business.


JH
John H.
Illinois
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
John said the business is awesome. They were reasonably priced, and did what they said they would do. When he asked for something to be done they were able to deliver.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 07/16/2019

Thanks for the great review! We appreciate our customers and enjoy building long term relationships with them. Our goal is to partner with you in order to  make sure your vehicle is safe and reliable for the long haul. We look forward to serving you in the future!


Verified Customer
Downers Grove, IL
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Great service
Great service every time.
Mike, Janeen a. from J & C Auto Service responded on 07/15/2019

Thanks for the great review!


BB
Bill B.
Downers Grove, IL
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Oil change and 90 k service....
Knowledgeable and friendly people.......honest and hard working.
Mike, Janeen a. from J & C Auto Service responded on 07/15/2019

Thank you for the great review!  We know your time is valuable and we appreciate the trust you place in us. We're thankful for your business.


CM
Cheryl M.
Clarendon Hills, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Always excellent!
Work is always done excellently and in a timely manner
Mike, Janeen a. from J & C Auto Service responded on 07/15/2019

Wow! Thank you for taking the time to give us such a terrific review!