Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

135 Reviews

99% Would Recommend
94% Business Response
Latest Review 8 months ago

Reviews


RR
Rodney R.
Conyers, GA
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2017 Category: Service
Rodney said the business was good. He said his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 05/12/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS.MARLENE.


EL
EMMA L.
Lithonia, GA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2017
Car trouble ''WORRIES'' are OVER!!!
The experience is great and you discover a '' Real Car Engineer'' that is Honest and Dedicated to his work and Backs It Up. My Father was a Car Mechanic and I was trained as a basic mechanic while serving in the United States Army. His costs are very economical for everyone. Emma L. RN
Marlene S. from J. S. Auto Repair responded on 05/03/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


RW
Ryan W.
Lithonia, GA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017 Category: Service
Ryan said they were personable. The technicians were honest and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/28/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE


GJ
Greg J.
Lithonia, GA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Greg said the business looked out for him.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/28/2017

THANK YOU FOR YOUR REVIEW. WE DO TRY HARD TO HELP OUR CUSTOMERS THE BEST THAT WE CAN. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


EB
Eunice B.
Lithonia, GA
Saturn Ion 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Eunice said the service was awesome and she is very pleased.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/28/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DO
David O.
Covington, GA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
David said the business were honest and they stayed within his budget. They fixed the exact problem he needed and they are very much appreciated.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/26/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. WE HOPE TO SEE YOU IN THE FUTURE. MARLENE.


DR
Delbert R.
Stone Mountain, GA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Delbert said he is satisfied with this business. The work was done very promptly, and they kept their word.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/26/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS & STRIVE TO ALWAYS DO OUR BEST. MARLENE.


SA
Shenaiya A.
Georgia
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2017 Category: Service
Shenaiya said the vehicle was not fixed. She had to go somewhere else.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/15/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. WE DO APOLOGIZE THAT WE WERE UNABLE TO REPAIR YOUR VEHICLE. UNFORTUNATELY THE PROBLEM WITH YOUR VEHICLE ONLY THE DEALER CAN REPAIR DUE TO THE PROGRAMMING THE ECM. IT WAS SOMETHING OUT OF OUR CONTROL. ONLY THE DEALER HAS THE COMPUTER TO PROGRAM YOUR VEHICLE. WE HOPE TO SEE YOU IN THE FUTURE FOR YOUR OTHER VEHICLE NEEDS.


SR
Sherwin R.
Lithonia, GA
Mercedes-Benz E350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/10/2017 Category: Service
Sherwin said that when he went in he was overcharged for what was done. His vehicle was not holding the coolant so he needed a water pump and a reservoir cap. He was charged $70 for it.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/13/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. YOU WERE CHARGED 70.00 FOR A DIAGNOSTIC FEE. YOU WERE ALSO TOLD THAT WHEN YOU DECIDED TO GET THE WORK DONE THAT WE WOULD APPLY THAT DIAGNOSTIC FEE TO YOUR BILL. WE CAN NOT DIAGNOS CARS FOR FREE. IF WE DID THAT WE WOULD NOT BE IN BUSINESS. SO I AM SORRY FOR THE WAY YOU FEEL BUT THIS IS HOW BUSINESS RUNS.MARLENE.


EB
Ezra B.
Mcdonough, GA
Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017 Category: Service
Ezra said this business made him very comfortable and welcomed.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/01/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


LM
Leo M.
Georgia
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017 Category: Service
Leo said they were very kind, gracious and prompt.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/01/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


KC
Kristan C.
Covington, GA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Kristan said she brought her vehicle into the business to get her radiator changed. In the midst of them changing the radiator, they had to undo the air conditioning condenser. They waited to tell her, until after they put the air conditioning condenser back. Then, her vehicle started to leak. They ended up making the work harder on themselves. They could of called her while they had the vehicle, to let her know about the leak. They ended up having to take the vehicle back out and charging her more for labor, to get the repair done.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/28/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. I DO APOLOGIZE FOR ANY CONFUSION. BUT I DID CALL YOU & EXPLAIN TO YOU THE OTHER LEAK. I DID NOT CHARGE YOU EXTRA YOUR BILL WENT DOWN & I GAVE YOU A 50.00 DISCOUNT.


LG
Leah G.
Georgia
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Leah said this business stayed in touch with her and let her know what was going on with her vehicle. They gave her options and they told her the price up front.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/23/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


SP
Sharday P.
Lithonia, GA
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017 Category: Service
Sharday said she went into the business for an oil change. She is not satisfied that they did not check her antifreeze, whilst they were servicing her vehicle. She ended up having to check it for herself.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/17/2017

THANK YOU FOR YOUR REVIEW. WE DO APOLOGIZE FOR ANY INCONVEINANCE. GIVE AS ANOTHER OPPORTUNITY TO SERVICE YOUR VEHICLE & YOU WILL BE TOTALLY SATISFIED. NEXT OIL CHANGE IS ON ME. THANKS MARLENE.


JH
James H.
Georgia
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
James said he likes this business.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/09/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE


DB
Deandre B.
Georgia
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Deandre said this business gets his vehicle right, and they work with him with service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/22/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. MARLENE.


RF
Ronald F.
Atlanta, GA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Ronald said they are fair and they always do a great job.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/17/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. MARLENE.


GG
Gartrell G.
Lithonia, GA
Infiniti QX4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017 Category: Service
Gartrell said the business did a good job diagnosing the problem.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/17/2017

THANK YOU FOR YOUR REVIEW. WE APPRECIATE YOUR BUSINESS. MARLENE.


EL
Emma L.
Lithonia, GA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017 Category: Service
Emma said they did a great job and she thinks any woman that needs an honest mechanic should go there. Her vehicle feels like a jet and it drives really smoothly.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/19/2017

THANK YOU SO MUCH FOR YOUR REVIEW. IT MEANS A LOT TO US. WE APPRECIATE YOUR BUSINESS. MARLENE.


LM
Leon M.
Stone Mountain, GA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Leon said he had no problems at this business and they did good work.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/18/2017

THANK YOU FOR YOUR REVIEW. WE APPPRECIATE YOUR BUSINESS.MARLENE.