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Jack Morris Auto Glass Jackson

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(402 Reviews)
-100
Write a Review

Score Details

5 stars
87%
4 stars
7%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Glass Repair
Contact
(901) 725-5500
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
2130 North Highland Jackson, TN 38305
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Jack Morris Auto Glass Jackson's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(402 Reviews)
Write a Review
Recent Reviews
TA
Tammy A.
Tennessee
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2019
verified customer Verified Customer
I hate to complain but the reason for my poor rating is based on two disappointments: 1. The technician could use major phone etiquette and common courtesy education when making calls to plan out his day. 2. It would have been great if the plastic molding around the door could have been protected or some kind of mats could have been put down on the ground to prevent all of the grit from getting ground into the plastic and scratching it up with sliding and stepping around. I always take good care of my vehicles since I trade every 2-3 years, and I leased this one so I hope I do not have any problems regarding this issue when my lease is up. I understand that it was a rainy, messy day, and grit will be in parking lots but there has to be a way to protect the integrity of the vehicle. I could have even moved my vehicle to a different, maybe cleaner parking spot if I had known. However, the replacement was scheduled in a very timely manner, and Ashley, if I remember her name correctly, was super kind and efficient with the initial call for the scheduling process. As far as the technician, it was just the way he handled the morning call and the lack of awareness, or lack of concern, of protecting my vehicle from scratches that could have been prevented. Other than that, my new windshield looks fantastic. Thank you!!
Not Recommended
John M. from Jack Morris Auto Glass Jackson responded on 12/04/2019 03:39 PM

I’m glad to hear you are happy with your new windshield. And, thank you for speaking with us about our technician’s etiquette and the grit from the messy day. We are using your feedback as a learning opportunity. As we discussed on the phone, if you have any further issues, please let us know and we will take care of it.

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