Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

646 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


HG
HAL G.
Rockwall, TX
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2014
2012 Toyota 35,000 mile checkup
James, got your call last night, no problem. Thanks for your help.

GC
GREG C.
Rockwall, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2014
Fast and polite service.
James and his crew do it right the first time. They are courteous and shoot straight in explaining the issue and corrective action.

DM
Debra M.
Rockwall, TX
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
Debra said this business was honest, helpful and they went above and beyond.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Rockwall, TX
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
David said he has been a customer of theirs for a long time. He would like for the facility to stay in business for him because his vehicle is getting old and he will need to return soon.
This review was collected via phone interview by Customer Research Inc.

PF
Pam F.
Royse City, TX
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
Pam said the business was patient and got her in quickly. They performed the services in one day, which allowed her to only miss one day of work. She appreciated their friendliness.
This review was collected via phone interview by Customer Research Inc.

JS
Jacqueline S.
Rockwall, TX
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
Jacqueline said the service is always very good and accurate. She is a very satisfied customer.
This review was collected via phone interview by Customer Research Inc.

ZB
Zachary B.
Royse City, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Zachary said the business provided him with quality and timely service.
This review was collected via phone interview by Customer Research Inc.

MT
Marsha T.
Rockwall, TX
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Marsha said she goes to this business all the time. They always do great work.
This review was collected via phone interview by Customer Research Inc.

KF
Kathy F.
Royse City, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2014 Category: Service
Spoke with Spencer. He said he was really happy with the business. The service was quick and they did it right.
This review was collected via phone interview by Customer Research Inc.

AG
ALLYSON G.
Royse City, TX
MINI Cooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2014
Great Service
I really appreciate all the guys at Jackson Automotive Specialist did for me. I had a check engine light on in my car that just would not go off, but the guys at Jackson just kept trying until they were finally able to figure it out. I really appreciated that they kept me updated about their progress and what all they were doing to try and get the light to go off. It's also very clear that they believe in charging customers for the least amount of work as possible. For example, they put on a few new parts that didn't make the light go off, so they took those parts off, put my old parts on, and didn't charge me for the new parts. They also charged for me for significantly fewer hours than I know they spent working on the vehicle. I would recommend this repair shop to anyone in the area.

CG
CARL G.
Rockwall, TX
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2014
Great service, professional work, friendly
Personnel are always friendly and professional. They do expert work and always explain the work done and why it was done.

SW
Steve W.
Rockwall, TX
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2014 Category: Service
Steve said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CC
Curt C.
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2014 Category: Service
Spoke with Curt's wife. She said she has frequented the business for a while and she trusts them. They are fair and honest.
This review was collected via phone interview by Customer Research Inc.

JH
JIMMY/TINA H.
Caddo Mills, TX
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2014
Service is great
I am always treated well and the problems with my vehicle are explained to me.

MJ
MIKE J.
Rockwall, TX
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2014
repairs
Great service, timely service, reasonable prices, thanks Bruce Paton for recommending

RJ
Roy J.
Rockwall, TX
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2014 Category: Service
Spoke with Nikki. She said the business services all her vehicles and saves her money every time.
This review was collected via phone interview by Customer Research Inc.

MW
Milt W.
Rockwall, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Service
Milt said he diagnosed the problem and he was pretty close on the cost of the repair from the initial estimate.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Rockwall, TX
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2014 Category: Service
David said they did a great job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BC
BRIAN C.
Garland, TX
Nissan Maxima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2014
Friendly and prompt
Just make sure you do not go in with several things needing fixing along with a major problem. Sometimes the major problem will get forgotten in the "big picture" and you end up having to bring the car back. However, the work is done well and promptly, and the staff are friendly and efficient. I will use them again.

JR
James R.
Rockwall, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2014 Category: Service
James said the business had good service and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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