Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

620 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


SM
SUZANNE M.
Rockwall, TX
Dodge Dakota
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07/09/2017
Honest. Explains things in simple terms slowly without a condescending attitude
Honest. Explains things in simple terms slowly without a condescending attitude. We had an a valuation on the Dodge dealership that told us our Dakota with 200,000 miles was worthless and to scrap it, that it would take over $4000 to fix it. Jackson and Automotive diagnosed it fixed it and $800. We have use them for numerous cars of my six family members over the last 20 years. Service has always been spectacular. Prices are fair work is done quickly. We have sent several Friends over the years who felt the same way.

GL
GEORGE L.
Campbell, TX
Toyota Camry
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07/08/2017
checked car over for trip
checked the car over prior to a 1,000 mile plus road trip. Everything was ok, 2 items noted for re-check upon return, and aging hydraulic hose and the rear struts. Fast, courteous, professional.

DW
DON W.
Rockwall, TX
Cadillac Escalade EXT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017
Great Workand Pricing
Pricing is good and always fixed right the first time

JC
James O. C.
Rockwall, TX
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
James said this business provided him with good service and they did everything.
This review was collected via phone interview by Customer Research Inc.

TM
TONYA M.
Heath, TX
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2017
Car check
Jackson got my car I quickly and got everything ready for a long distance road trip:)

TM
TONYA M.
Heath, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2017
Car repair
The owner is honest and the work they do is good and efficient:)

CG
CARL G.
Rockwall, TX
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017
The quality of their work and the personalities of the entire staff.
Outstanding as usual...great work.

SD
Sue D.
Rockwall, TX
Mercedes-Benz CLS550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Sue said everything went well, as far as she can tell. The staff is competent, and they always do their best to please her.
This review was collected via phone interview by Customer Research Inc.

CD
Clay D.
Rockwall, TX
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Clay said this business is the best.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Rockwall, TX
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017
Always great!
Solid same day service with a fair balance between what must be done now to correct the issue, but never "over repairing"

BK
BILL K.
Rockwall, TX
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017
NO NONSENSE!!!!
Quick, accurate, honest troubleshooting and repair. Time after time same result, I LIKE IT>>>>

GC
GERRY C.
Rockwall, TX
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017
Professional All The Way!
Great service and great knowledge of my car and needs. Best service in Rockwall!

NS
Nelson S.
Fate, TX
Mazda 3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017 Category: Service
Nelson said the staff provided a lot of information about what needed to be fixed. They provided the best price.
This review was collected via phone interview by Customer Research Inc.

LK
LORIS K.
Rockwall, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2017
GREAT JOB11
Friendly, completed the job timely, test drove the vehicle to be sure their work was complete. very satisfied with their work.

TB
TRACY B.
Rockwall, TX
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Overcharged
I needed a battery. The owner found a less expensive one which I approved. But it had to be delivered. After delivery and a quick installation, the owner charged me almost $200, which was the price of the highest battery (before installation)!! The mechanic who installed the battery told the owner, in front of me, how much to charge. Then, when checking out, the total was ~$50 higher than what the mechanic had stated. Maybe he charged me $50 for delivery and taxes?? I was in too much of a rush to look at the receipt. Then, my son inadvertently disposed of it. I was never able to see the charges.

GN
Gary N.
Rockwall, TX
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Gary said the business stands by their work and guarantee it. If it isn't done right, they will make it right immediately.
This review was collected via phone interview by Customer Research Inc.

LA
Lisa A.
Rockwall, TX
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Lisa said the business was trustworthy. They try to give the best value for the dollar. They give advice just like a father might.
This review was collected via phone interview by Customer Research Inc.

JW
JULIE W.
Rockwall, TX
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017
Cold AC!!! Great service at a fair price!
I went to Jackson Automotive for the first time because of recommendations on my neighborhood app. I was very happy with the friendly, knowledgeable staff. They fixed my air conditioner quickly for a very reasonable price. I will go here again next time I need service.

DB
DANIEL B.
Fate, TX
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
honest
I FEEL JAMES IS HONEST AND KNOWLEDGEABLE. THE BRAKES NO LONGER SQUEAK. THANKS FOR ANOTHER GOOD JOB.

TG
TODD G.
Rockwall, TX
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Honest work for a fair price
You can't find a better place to have your vehicle serviced, Jackson Automotive is top notch!

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