Japanese Connection Inc

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1101 Reviews

ReScore Reviews™ (2)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 22 days ago
Review for Japanese Connection Inc
TOM S. on 07/12/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Toyota can't figure out a Toyota problem"
There was a sound coming from the rear of our 2001 Toyota Sienna whenever I came to a stop. I took the car to Liberty Toyota. 2 days went by. Never heard from them, so I called. The service manager asked me to come down to go on a test drive with the mechanic because he couldn't find anything wrong. After driving with the mechanic, and the mechanic admitted to hearing the noise. A week went by. Went to the dealer again. Service manager said the mechanic could not find the problem and recommended purchasing an entire rear brake assembly. Since they already charged me $275, they offered to discount the assembly to $700+. I told them, I will get a second opinion. Took the car to Japanese Connection. They fixed the problem in a day for $300+. Haven't had a problem since. Japanese
Connection was efficient, very reasonably priced, and they actually answer the phone! And they called me to give me status. And they ask for my approval before doing the work. And they provided shuttle to/from my house,
which is about 20 miles away. They were recommended to us by my friends and I will recommend them to whoever will listen.
Vehicle: Toyota Sienna
Service Date: 06/24/2015
Review Created: 07/12/2015 05:59 PM
Kraig H. at Japanese Connection Inc responded on 07/13/2015

Thanks Tom! We try to make ourselves available and be upfront in our estimates and repairs. We appreciate your kind words!