Japanese Connection Inc

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1103 Reviews

ReScore Reviews™ (2)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 23 hours ago
Review for Japanese Connection Inc
MARTI H. on 03/08/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Good group of guys."
Very disappointed in this particular visit. Seemed to be QC steps missing. A half day appt for service and a tail-light repair ended up taking two extra appts for a total of three. JC was proactive in trying to resolve that would be convenient for me however, the extra appts shouldn't have been necessary if a double-check (QC review) was performed for a very simple/elementary repair. I hope my next appt will be a non-event. :)
Vehicle: Lexus RX 300
Service Date: 02/17/2016
Review Created: 03/08/2016 08:19 PM
Kraig H. at Japanese Connection Inc responded on 04/28/2016

Hi Marti, I am sorry that our service did not meet or exceed your expectations! I was under the impression that we went to your location to try to replace a brake bulb and or tail light assmebly and that we recieved the incorrect part. I then thought we again returned to your location to resolve this. if this is incorrect please let me know. Kraig