Western Mass Auto Repair


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review about 1 month ago

Emmett P. on 12/11/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad Service"
I give this a Zero. I caught them as a crook and a liar. They did not complete the service that they attend to do. I went back to them 2 more times to complete the service. These people are not professionals and they don't know what they are doing. They try to hide it by not calling you the problem is, You have to figure it on your then address it to them. They say they do the job but yet don't complete it. Don't go there if you need a car starter.
Service Date: 12/11/2017
Review Created: 12/11/2017 02:46 PM
Sarah C. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said the employees were nice.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/28/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Mildred G. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mildred said she get along with this business.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/05/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Chris M. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris said this place was recommended to him by another business and he would highly recommend them to anyone.
Vehicle: Ford F-150
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Elvin Y. on 10/31/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Elvin said he waited longer than expected at this business but he would recommend them.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 10/25/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Roy L. on 10/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Kurt. He said he would recommend this business for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 09/26/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Steve F. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said the service was quick and painless. He had his vehicle done within an hour.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/11/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
Thomas H. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Thomas said they were personable and the service was great.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/12/2017
Review Created: 10/22/2017
This review was collected via phone interview by Customer Research Inc.
JANICE C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Licenise plate holder"
It was a very quick visit. Plate holder was put on and off she went. Thanks
Vehicle: Chrysler 300
Service Date: 09/28/2017
Review Created: 09/29/2017 04:24 AM
Sheldon A. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sheldon said the business did a great job and the mechanic was very knowledgeable.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Miria W. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Miria said she was very satisfied with the service she received from this business. She will definitely go back when she needs additional service.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 09/20/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
SANDY s. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great service, fast and efficient
Vehicle: Subaru Forester
Service Date: 09/19/2017
Review Created: 09/20/2017 06:27 AM
Kirill Z. on 08/23/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kirill said they forgot they he had an appointment.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 08/02/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Nickole R. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nickole said they did good work and they helped her a lot.
Vehicle: Chevrolet Classic
Category: Service
Service Date: 07/31/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
Corey L. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Corey said the staff are good people to deal with. They were polite and he will be taking his vehicle there and recommending them.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 08/08/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Don T. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Don said the service was great. The employees were very professional and they got him in and out quickly.
Vehicle: Nissan Rogue
Category: Service
Service Date: 08/10/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jamie R. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jamie said the employees were great and they helped him out with everything. So far his experience has been good.
Vehicle: Pontiac G6
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Javier B. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Javier said everything went well with this business.
Vehicle: Mazda 626
Category: Service
Service Date: 06/28/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Viviane W. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Viviane said she does not want to go anywhere else for her vehicle.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Erin C. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Erin said everything she's had done there has been great. She also said the staff is wonderful and the service is just excellent.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 06/26/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 107 in total