Western Mass Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

104 Reviews

98% Would Recommend
Latest Review 11 days ago
Julia B. on 07/15/2017
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Julia said she was super happy with the fantastic detailing job the employees did.
Vehicle: Honda Civic Si
Category: Service
Service Date: 07/14/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
SANDY s. on 07/14/2017
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"Personal"
Service started on time
Vehicle: Subaru Forester
Service Date: 07/13/2017
Review Created: 07/14/2017 05:20 AM
Richard H. on 07/11/2017
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Spoke with Richard's wife. She said this business was very nice and they explained everything to them.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 07/07/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
KRISTINE M. on 07/07/2017
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"Camshaft cylanoid valve"
Excellent service always!!
Vehicle: Nissan Murano
Service Date: 07/07/2017
Review Created: 07/07/2017 08:04 PM
Brian M. on 06/23/2017
Recommended badge inactive Recommended
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Brian said his vehicle was at this business for about 11 months. The technician told him he would repair the driveshaft and the rear passenger door that was smashed in. The driveshaft has not been repaired and the rear passenger has been spray painted the wrong color. The dent has not been removed. The breathalyzer is not working and will have to be replaced. The Department of Transportation has sent him two notices stating that the calibration has not been done and he is being fined. His vehicle has been taken to another business for repair work and it's still not working.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/26/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Vineet S. on 06/16/2017
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Vineet said his overall experience at the business was good. The employees were friendly. He had an appointment for eight in the morning. As soon as he got there, they started servicing his vehicle right away.
Vehicle: Nissan Altima
Category: Service
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Shaheen R. on 06/14/2017
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Shaheen said this business did good work and they explained everything.
Vehicle: Acura 3.5RL
Category: Service
Service Date: 06/13/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Tim M. on 06/14/2017
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Tim said this business was what he expected it to be.
Vehicle: Chrysler Town
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Chris K. on 06/13/2017
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Spoke with Pamela. She said there was a little delay because the wrong part came in.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 06/07/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Junior T. on 06/09/2017
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Junior said the people were very personable and they did the work in timely manner.
Vehicle: Honda Accord
Category: Service
Service Date: 06/08/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Carric D. on 06/05/2017
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Carric said he doesn't know why.
Vehicle: Buick Regal
Category: Service
Service Date: 06/02/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Daniel S. on 06/03/2017
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Daniel said they've always done a great job.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/05/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Tom A. on 06/02/2017
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Tom said he liked the service and they were quick.
Vehicle: Honda Civic
Category: Service
Service Date: 05/30/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Alannea R. on 06/02/2017
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Alannea said the service at this business was good.
Vehicle: Chrysler 200
Category: Service
Service Date: 05/31/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Michelle G. on 05/25/2017
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Michelle said they did a great job.
Vehicle: Lincoln Zephyr
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Frank C. on 05/23/2017
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Frank said they did a good job.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 05/19/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Crystal M. on 05/23/2017
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Crystal said they were nice and helpful. She's on a budget, they stayed in her budget and they made sure everything was fixed. They have a sweet staff.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/19/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Roger H. on 05/23/2017
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Roger said the business provided excellent service.
Vehicle: Ford Fusion
Category: Service
Service Date: 05/22/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
KYLE L. on 05/20/2017
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"Great place, fair honest people"
Highly recommended, Great place, fair honest people
Vehicle: Chevrolet Silverado
Service Date: 03/23/2017
Review Created: 05/20/2017 01:44 AM
Don K. on 05/13/2017
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Don said this business was quick and reasonably priced.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 05/12/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 104 in total