Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

5559 Reviews

ReScore Reviews™ (139)

ReScore
Overall Rating 4.4028791/5Overall Rating 4.4028791/5Overall Rating 4.4028791/5Overall Rating 4.4028791/5rating 4.4028791
Original
Overall Rating 2.26471/5Overall Rating 2.26471/5rating 2.26471rating 2.26471rating 2.26471
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


PB
Pamela B.
Ocala, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Excellent service advisor.
Nathan, our service advisor was very helpful and made sure to keep us well informed of the progress.

Verified Customer
Summerfield, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2019 Category: Service
Clean and friendly
Good place and friendly staff.

SB
Sherry B.
Ocala, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Perfect Service
Came in for an express oil change and was in & out in 35 minutes .

TH
Thomas H.
Ocala, FL
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Great service!
Prompt courteous service for my Hyundai Genesis. From making the appoint to checking in the process was simple. The work, changing the oil and filter, was done efficiently and with a complimentary wash was completed in just over an hour. I was soon on my way with fresh oil and a shining car. Thanks!

RS
Robin S.
Fort Mc Coy, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Excellent Service
My part was on back order. Joel, my advisor, set me up with a new loaner for nearly 2 weeks. The job was completed and my little red wagon runs great! Thank you to Joel & the Jenkins crew.

BB
Bonita B.
Ocala, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Sam B
Service was great

JB
Janice B.
Dunnellon, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Ocala Hyundai
Great experience, as always
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Janice,

Thank you for your continued business! We appreciate your taking the time to tell us about your experience.

John Strow
Customer Relations Specialist


SK
Scott Bridget K.
Ocala, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
Terrible check in
See previous comments
AARON J F., ADVISOR from Jenkins Hyundai of Ocala responded on 03/23/2019

Good morning! Please contact me when you have a moment. I would like to gather all of the details from your recent service visit so we can learn where we fell short and correct the issue. Thank you very much, and have a great weekend!

Aaron Fields
Service Manager
352-620-2264


RC
Ruth C.
Silver Springs, FL
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Waiting
While waiting for my car to be serviced there was no pressure to invest in a new car which is very much appreciated.
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Ruth,

We appreciate your feedback. We know you are the reason we are here!

John Strow
Customer Relations Specialist


Verified Customer
Summerfield, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Scheduled maintenance and warranty work
Appointment was easy to schedule at time convenient to me. Tomas was our service advisor and kept us advised of status throughput the repair process.
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Hello,

Thank you for your business! We are delighted to know our team provided you with excellent service.

John Strow
Customer Relations Specialist


AP
Amanda P.
Ocala, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Best Customer Service
My experience was great had an oil change, tires rotated and a brake flush and can't forget my complimentary car wash.
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Amanda,

Thank you for your business! We appreciate your taking the time to tell us about your experience.

John Strow
Customer Relations Specialist


SH
Steve H.
Ocala, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Location
Easy to find.
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Steve,

Thank you for your business! We appreciate the five-star review.

John Strow
Customer Relations Specialist


WG
Wanda G.
The Villages, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Excellent service.
I received excellent service from friendly personnel.
John S. from Jenkins Hyundai of Ocala responded on 03/23/2019

Wanda,

We are delighted to know our team provided you with a five-star experience. Thank you for your business and the positive review!

John Strow
Customer Relations Specialist


ES
Edwin S.
Ocala, FL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Good Service
They treated me well and service took lest time than expected.
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

Edwin,

Thank you so much for your kind words! We appreciate your business!

John Strow
Customer Relations Specialist


CC
Cynthia C.
Beverly Hills, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
Fast
Fast service
AARON J F., ADVISOR from Jenkins Hyundai of Ocala responded on 03/22/2019

Good afternoon! Please contact me when you have a moment. I would like to apologize for not offering a car wash during your recent service visit, and offer a resolution for you. Thank you very much, and have a great evening!

Aaron Fields
352-620-2264 ext. 3481


JC
John C.
Ocala, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Convenient close by
Good
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

John,

Thank you for your business and your five-star review!

John Strow
Customer Relations Specialist


PG
Patricia G.
Ocala, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
N/A Husband tool car for service
N/A HUSBAND TOOK CAR FOR SERVICE
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

Patricia,

Thank you for your business and your five-star review!

John Strow
Customer Relations Specialist


Verified Customer
Ocala, FL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great service rep
Friendly, knowledgeable service rep
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

Hello,

Thank you so much for your great review! We appreciate your business!

John Strow
Customer Relations Specialist


Verified Customer
Ocala, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Services at is best
Nolageable and friendly people
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

Hello,

Thank you for your kind words! We appreciate your business!

John Strow
Customer Relations Specialist


CP
Carlos P.
Lecanto, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Courtesy and efficiency
Always being treated right and the problems are solved. Nathan is the best.
John S. from Jenkins Hyundai of Ocala responded on 03/22/2019

Carlos,

Thank you for your business! We appreciate the five-star review!

John Strow
Customer Relations Specialist