Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

106 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


CI
Craig I.
Novato, CA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Craig said that he would recommend this business. He's taking in his second vehicle for service, as well.
This review was collected via phone interview by Customer Research Inc.

CS
Carolyn S.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Carolyn said the staff is excellent and straightforward. They did a great job, George is great. The facility has fair pricing and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

KS
Karl S.
Novato, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Karl said the business had good service and the prices were great, it was overall a great experience, and the communication was fantastic.
This review was collected via phone interview by Customer Research Inc.

GN
GAIL N.
San Rafael, CA
Honda Insight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
A Happy Find
J.E.V. Automotive Service has helped me immeasureably. Jorge has given me full attention when I've called and always provided the best service even when there is an unexpected circumstance, which occurred in my car. The AAA service person that installed my spare tire a week ago broke a lug nut. I didn't know about this when I arrived and Jorge had to order a new lug nut for the service. Still my car was ready within 2 hours and I was very relieved. When I drove away, the car drove smoothly and I'm thankful that J.E.V. is there.

Verified Customer
Novato, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Always above and beyond
Jorge, you continue to exceed the highest level of service and trust. I know I am in good hands with JEV. There is no reason to go elsewhere. Thanks for everything you do. See you in a few thousand miles!

EH
Enrique H.
Novato, CA
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Enrique said they have great service but they are a little expensive now.
This review was collected via phone interview by Customer Research Inc.

ZH
Zack H.
California
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Zack said the business's services were on time. Everything expected was done. He stated he feels that the oil level was over filled.
This review was collected via phone interview by Customer Research Inc.

RA
Robert A.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Robert said the service was good.
This review was collected via phone interview by Customer Research Inc.

CH
Cara H.
San Rafael, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Cara said the staff was quick. They did a great job.
This review was collected via phone interview by Customer Research Inc.

IL
Ian L.
Novato, CA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Ian said he recommends the business because of the work they do.
This review was collected via phone interview by Customer Research Inc.

SO
STEPHANIE O.
Novato, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Best mechanics!
Always happy when I get my car back from JEV! Jeorge reviewed the needs for my car and asked some questions about an unusual feeling I had when driving and made sure to check if there was anything needed extra attention. I love the review that’s automatically sent to my phone. The team is very accurate and efficient! So happy I have a knowledgeable and trustworthy mechanic!

DD
Deborah D.
California
Audi A4
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Deborah said when her vehicle was being serviced by this business, it was hit by a delivery vehicle. She is in the process of taking the vehicle to auto body facilities to get estimates. She was told by the owner that not only would he pay for the repair, but he would take care of getting the estimates. She has had to deal with his insurance company herself, because he closed the facility for an entire week. He was very accommodating as far as getting the service on the vehicle done, but was irresponsible to put her vehicle in an area where it could get hit by a delivery vehicle.
This review was collected via phone interview by Customer Research Inc.

SD
Sean D.
California
Subaru Legacy Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Sean said the business was pretty solid but he did not need the service.
This review was collected via phone interview by Customer Research Inc.

KB
Kathy B.
Petaluma, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Kathy said the business is very professional. They gave her a ride home. The work was done on time, and done well.
This review was collected via phone interview by Customer Research Inc.

RM
Rachel M.
Novato, CA
Mercedes-Benz C250
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Rachel said the business is really nice and really good.
This review was collected via phone interview by Customer Research Inc.

RA
Reuven A.
California
Mercedes-Benz SL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Reuven said the staff provided good service. They offered fair prices, and were able to identify the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.

VB
Vicent B.
California
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Vicent said George took care of him and worked with him to get him the tires he needed.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Novato, CA
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Joe said the business had fair prices.
This review was collected via phone interview by Customer Research Inc.

SO
Stephanie O.
Novato, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Stephanie said the staff was great. They were able to complete the service in the same day, and she was grateful for all their work.
This review was collected via phone interview by Customer Research Inc.

AK
Adam K.
Novato, CA
Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Adam said the business provides good service and the staff did the job right.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 106 in total