Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

116 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


JM
JIM M.
Novato, CA
MINI Cooper Hardtop
Verified Customer
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11/16/2018
Thorough and Fair
Jorge has taken care of our cars for several years now. Mini Cooper is a great car and want to keep it in good shape, so maintenance is important.
Jorge works successfully on BMW also. Shop is clean, team is friendly and thorough. Jorge and his team take the time to listen and have done very good work. Recommending his company as we appreciate, with our tight budgets, not having any work suggested that is not absolutely necessary. J.E.V. rocks. Jim M.

DJ
Dexter J.
California
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Dexter said the staff was nice, friendly, and honest.
This review was collected via phone interview by Customer Research Inc.

ML
Matt L.
California
Audi A4
Verified Customer
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10/31/2018 Category: Service
Matt said they were great.
This review was collected via phone interview by Customer Research Inc.

JS
Jasmine S.
California
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jasmine said George diagnosed her vehicle. He told her what the problem was and fixed it. He gave her a time it would be done and it was done on time. He pointed out other problems with her vehicle that she was unaware of, which was good, because the previous business she had service from did not.
This review was collected via phone interview by Customer Research Inc.

LS
LESLIE S.
Toyota Highlander
Verified Customer
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10/18/2018
Great service & Communication
Jorge has excellent follow through and was able to accomodate my schedule. His communication system let me see what items needed to be addresses ASAP and what could wait until the next service. He was flexible and made picking up/dropping off very easy. Vehicle maintenance and repair is not cheap and I think Jorge's prices are fair.

RJ
Rebecca J.
California
Dodge Dakota
Verified Customer
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09/29/2018 Category: Service
Rebecca said that the place was great, and her family is using them, also.
This review was collected via phone interview by Customer Research Inc.

MF
Micheal F.
San Rafael, CA
BMW 3 Series
Verified Customer
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09/28/2018
Fast and knowledgeable service
Jorge took my car in and was finished with repair before initial quoted time, I will continue to have my car serviced and repaired at JEV going forward. Car runs great !

CK
Chris K.
California
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Chris said the mechanic did a great job and he didn't try to charge him for something he didn't need.
This review was collected via phone interview by Customer Research Inc.

BF
Bryan F.
Berkeley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Bryan said George at the business was very helpful and informative. They had his vehicle fixed the same day and provided great customer service.
This review was collected via phone interview by Customer Research Inc.

MC
Mario C.
California
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Mario said George really took the time to listen to his questions, and explained what could be the cause of specific issues his vehicle was having. He is extremely satisfied with the service, and hopes the business continues to provide great service.
This review was collected via phone interview by Customer Research Inc.

CI
Craig I.
Novato, CA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Craig said that he would recommend this business. He's taking in his second vehicle for service, as well.
This review was collected via phone interview by Customer Research Inc.

CS
Carolyn S.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Carolyn said the staff is excellent and straightforward. They did a great job, George is great. The facility has fair pricing and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

KS
Karl S.
Novato, CA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Karl said the business had good service and the prices were great, it was overall a great experience, and the communication was fantastic.
This review was collected via phone interview by Customer Research Inc.

GN
GAIL N.
San Rafael, CA
Honda Insight
Verified Customer
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09/07/2018
A Happy Find
J.E.V. Automotive Service has helped me immeasureably. Jorge has given me full attention when I've called and always provided the best service even when there is an unexpected circumstance, which occurred in my car. The AAA service person that installed my spare tire a week ago broke a lug nut. I didn't know about this when I arrived and Jorge had to order a new lug nut for the service. Still my car was ready within 2 hours and I was very relieved. When I drove away, the car drove smoothly and I'm thankful that J.E.V. is there.

Verified Customer
Novato, CA
BMW 3 Series
Verified Customer
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09/05/2018
Always above and beyond
Jorge, you continue to exceed the highest level of service and trust. I know I am in good hands with JEV. There is no reason to go elsewhere. Thanks for everything you do. See you in a few thousand miles!

EH
Enrique H.
Novato, CA
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Enrique said they have great service but they are a little expensive now.
This review was collected via phone interview by Customer Research Inc.

ZH
Zack H.
California
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Zack said the business's services were on time. Everything expected was done. He stated he feels that the oil level was over filled.
This review was collected via phone interview by Customer Research Inc.

RA
Robert A.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Robert said the service was good.
This review was collected via phone interview by Customer Research Inc.

CH
Cara H.
San Rafael, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Cara said the staff was quick. They did a great job.
This review was collected via phone interview by Customer Research Inc.

IL
Ian L.
Novato, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Ian said he recommends the business because of the work they do.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 116 in total