Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

89 Reviews

99% Would Recommend
Latest Review 21 days ago

Reviews


JB
Joe B.
Novato, CA
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Joe said the business had fair prices.
This review was collected via phone interview by Customer Research Inc.

SO
Stephanie O.
Novato, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Stephanie said the staff was great. They were able to complete the service in the same day, and she was grateful for all their work.
This review was collected via phone interview by Customer Research Inc.

AK
Adam K.
Novato, CA
Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Adam said the business provides good service and the staff did the job right.
This review was collected via phone interview by Customer Research Inc.

RM
Rob M.
California
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Rob said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RT
Rob T.
California
Jaguar XF
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Rob said the business is easy to deal with. The staff went beyond his expectations by performing additional service.
This review was collected via phone interview by Customer Research Inc.

CJ
Charlie J.
San Anselmo, CA
Oldsmobile Bravada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Charlie said that George was honest, and did everything right. The service itself was reasonably priced.
This review was collected via phone interview by Customer Research Inc.

RA
Roberto A.
California
INFINITI Q50
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Roberto said the business was unable to find the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Novato, CA
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Robert said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

NS
Nina S.
California
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Nina said everything got done on time and it did not cost her a lot of money. She stated the staff worked with her on the price and there have been no problems after service.
This review was collected via phone interview by Customer Research Inc.

FS
Fabiola S.
California
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Fabiola said the staff was always very attentive and professional. The mechanic knows what he's doing and she stated she felt very comfortable bringing her vehicle here.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
California
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Dianna. She said she is very satisfied with the service provided.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
California
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Mark said the staff did the service in a timely manner, and in the same day.
This review was collected via phone interview by Customer Research Inc.

PB
Perry B.
California
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Perry said her overall experience was great. George was her mechanic. He was very nice and helpful. Also, he went above and beyond to accommodate her.
This review was collected via phone interview by Customer Research Inc.

GN
GAIL N.
San Rafael, CA
Honda Insight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
A Gem in Novato
My car needed a new battery. A friend told me to go to Costco because it would be reasonable. When I went to Costco, I learned that they did not install batteries. So I called Jorge. He accommodated me the same day. He had to order a batter to fit my car, and he did that and it was ready to go when I brought my car in later in the day. What a relief. I was so happy to have this taken care of so I wouldn't be stranded somewhere with a dead battery.

AL
Aaron L.
California
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Aaron said the technician who helped him was friendly, knowledgeable and explained everything well. The service was not as over priced as he was anticipating. He had no problem with the work done. The service was convenient. He appreciated that they got his vehicle back in shape.
This review was collected via phone interview by Customer Research Inc.

JJ
Julian J.
California
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Julian said the job was well done.
This review was collected via phone interview by Customer Research Inc.

SD
Sean D.
California
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Sean said the staff was great. They were very good at answering his questions. He would recommend them because they did a great job and he will use them again.
This review was collected via phone interview by Customer Research Inc.

FK
Fadelm K.
California
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Fadelm said this business was incredibly helpful and the mechanic was genuinely a nice person. He did an incredible job on her vehicle, it runs like new. She will now start taking all of her vehicles to this business.
This review was collected via phone interview by Customer Research Inc.

SY
Shirley Y.
Novato, CA
Porsche 911
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Shirley said this business did a great job. She appreciates everything they did.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
California
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Justin said the employees were nice, they did a good job in a timely manner, they were able to get him in the next day and this was pleasant experience.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 89 in total