Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1970 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


DW
Donzella W.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Hyundai Service
Always great service.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019

thank you for responding
got your email and will do
a clean up on veh at your next visit
or when ever you like

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Loganville, GA
2012 Hyundai Equus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2019 Category: Service
Tried to rip me off
Would not recommend at all.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019
  1. sorry
    we did not try to rip you off - we seen you had a water pump leaking and wanted you to know the possibilities of other damage
    related to overheating - which is common
    should replace leaking pump and then block test for internal leak
    so my apologies for this not being made clear to you
    its not out intent to rip off (over repair) but possibilities should be discussed

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
very helpful
From the woman in the office who so patiently guided me through exactly what to do and put me in contact with the technician to the technician himself, all the staff were exceptionally pleasant and helpful.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019

thank you !
sounds like the visit went weel
so glad to hear

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

SD
Susie D.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Loved y’all work
Oil change come on time done on time
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019
  1. thank you so much !
    we really appreciate you
    hope you have a great easter weekend

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

RH
Ricky H.
Pinson, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Rapid responce and problems taken care of.
Very good and efficient service
MARY H. from Jim Burke Hyundai responded on 04/16/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


SL
Sandra L.
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
good service ,courteous personnel
They completed the service sooner than expected!
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


TM
Thomas M.
Birmingham, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Jim Burke Hyundai Service
From the minute I drove up the attention and service were outstanding. Brian Christopher welcomed me and we discussed the concern I was having and also the needed mileage service needed. The concern was still under warranty and It was time for my 10,000 service. Best part is I never feel like I was pushed into paying for something I didn't need. They offer excellent options for getting you to/from work. Biggest plus is they take appointments and they really do work.
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BR
Brandon R.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Job #1
Friendly staff and quality work.
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


EB
Eric B.
Birmingham, AL
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
My service provider Bryan and Jordan do a great job
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


CG
Christopher G.
Hayden, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Excellent service
Staff very courteous and helpful. Usually in and out fairly quickly
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BD
Bobby D.
Fairfield, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service with a smile
Everyone there is friendly and not pushy like some dealerships. This is definitely my place for service!
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great Body Shop
Courteous staff, great repair results, repair estimates better than competitors
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JW
Jon-Claude W.
Birmingham, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
90,000 mile check and recall service
I had 5 recalls I went in on a Saturday morning, with no appointment. They got all of the recalls repaired and checked. Also they let me know about other maintenance and repairs that were needed along with pricing, They got me out fast.
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


LJ
Lynn J.
Birmingham, AL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
The Poeple
Eddie has taken excellent care of me since day one and it continues through this service last week. The people make places special and he is that special person.
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BK
Barbara K.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Friendly, courteous staff.
Always prompt friendly service
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Mrs. Frenetta Greene , Owner
Very good customer service. When I drove in I was immediately waited on. A driver was readily available and asked if I needed a ride he was very courteous I was told I need a oil change it was free and my tires needed to be rotated . .I was told my care would be ready in 2 hours , it was ready before the 2 hours were up. My ticket was ready when I got to the dealership and when i I finished paying for my service my car was ready in front of the building. I was very pleased with
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


RK
Randy K.
Gardendale, AL
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great service
My service at Jim Burke was fast and professional as always.
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


DR
Danitra R.
Birmingham, AL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Awesome care
Made sure everything was taken care of and my wait was not long at all
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Very thorough with services
Jordan is really nice and explains all of my services. Makes sure I’m taken care of.
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AD
Ashley D.
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Very Nice Customer Service in the Service Department
John Hicks very nice , and knowledgeable and what I had gone on with my car.
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton