Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1939 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great Service
The whole team was nice and made sure I knew what was going on during the whole process!
MARY H. from Jim Burke Hyundai responded on 05/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JD
John D.
Mountain Brook, AL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Excellent service
Very comfortable waiting area although the wait was very short!
MARY H. from Jim Burke Hyundai responded on 05/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Done
Nothing more to say
MARY H. from Jim Burke Hyundai responded on 05/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AH
Angela H.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2019 Category: Service
Service representatives
I stick with one representative and he knows me by name
MARY H. from Jim Burke Hyundai responded on 05/27/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JW
James W.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Service
Just all out great experience
RUSTY P., service manager from Jim Burke Hyundai responded on 05/24/2019
  1. thanks so much
    we appreciate you taking time to respond
    as well as your recent visit

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Mountain Brook, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Review
Eddie Hicks is a Rickstar!!! We have been customers for 9 years. Awesome!!
RUSTY P., service manager from Jim Burke Hyundai responded on 05/24/2019
  1. thanks
    we are fortunate to have him on staff
    we appreciate you responding
    have a great holiday weekend

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

NB
Nancy B.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Outstanding customer service
My service advisor Jordan Cook is the best! I needed a new set of tires and Jordan took the time to educate me on the best tires to buy at the most reasonable cost. I'm beyond thankful to have a service advisor who I trust and can count on to always take great care of me and my Sonata.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/24/2019
  1. thanks for responding
    we appreciate you so much

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CB
Chadwick B.
Ashville, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great service
Great service
RUSTY P., service manager from Jim Burke Hyundai responded on 05/22/2019
  1. thank you so much !
    we appreciate you and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

RW
Richard W.
Fultondale, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Quick service
Very quick and friendly service.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/22/2019
  1. thanks for responding and your recent visit
    thanks for choosing JBA for your service needs
    and we look forward to seeing you at your next visit

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Fultondale, AL
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Friendly and caring
I was treated very fairly from beginning to end they call me when they say they will call me and let me know what is happening with my vehicle while it was there I have nothing but praises to this company Jim Burke Hyundai
RUSTY P., service manager from Jim Burke Hyundai responded on 05/22/2019
  1. thanks so much !
    we appreciate you
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

ID
Ilet D.
Birmingham, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
friendly customer service
always helpful
RUSTY P., service manager from Jim Burke Hyundai responded on 05/22/2019
  1. good to hear !
    thank you so much
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

JH
Joy H.
Birmingham, AL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Excellent
Had great prompt service
RUSTY P., service manager from Jim Burke Hyundai responded on 05/22/2019
  1. thank you for responding
    we appreciate you and your recent visit
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Fultondale, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Service
See above note
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019

my apologies for your experience
some one will be in touch soon

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
High quality of customer service
Great product, dealership does things right. Have a question though; when will Genesis have stand-alone showrooms and dealerships?
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019

thank you for responding
i do not have the answer to your question
and no information as to plan of action for it
(sorry) but if at any time we can assistance
please let us know

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

JB
Johnny B.
Mount Olive, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Great service
Great staff
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019

thanks
call if you need any thing

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2019 Category: Service
Car service
Service was within expected parameters
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019
  1. thanks for taking time to respond
    we appreciate you
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Honesty and prompt service
Definitely a good experience
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


Verified Customer
Hayden, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Nice people, clean waiting room.
Eddie is always helpful and I have always been treated with respect.
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


Verified Customer
Irondale, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Friendly
Positive experience
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


HP
Haley P.
Warrior, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Quick and Efficient
So thankful for the awesome guys at the Jim Burke Hyundai service drive. I dropped my car off for my oil change appointment and walked out 30 minutes later. Absolutely excellent and I will recommend them to everyone I know!
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton