Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1942 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Hayden, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Nice people, clean waiting room.
Eddie is always helpful and I have always been treated with respect.
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


Verified Customer
Irondale, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Friendly
Positive experience
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


HP
Haley P.
Warrior, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Quick and Efficient
So thankful for the awesome guys at the Jim Burke Hyundai service drive. I dropped my car off for my oil change appointment and walked out 30 minutes later. Absolutely excellent and I will recommend them to everyone I know!
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


JS
John S.
Birmingham, AL
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Service and Rides to and from dealership
Service and personal attention from the service technicians
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


JC
Jeanette C.
Fultondale, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great
I left as a happy customer
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


RG
Robert G.
Birmingham, AL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Carol G
Everyone is so nice and helpful
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


Verified Customer
Trussville, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Good service!
They made me feel welcome and took care of my car promptly.
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


JT
Jessica T.
Pinson, AL
2010 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019 Category: Service
Someone failed to order the part. It was a waste of time.
Nothing good to say
MARY H. from Jim Burke Hyundai responded on 05/07/2019

We are very sorry about your experience.  Someone will be in contact with you shortly.  Have a nice evening.

Thank you,
Mary Hamilton


KG
Kimberly G.
Tacoma, WA
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Great Service.
I would have given 5 stars but when I got in my car there was black grease on my door and emergency break handle. AJ was great as always but when your mechanics enter cars please get them to wear gloves... no matter how old the car is... especially if your interior is light.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019
  1. my apologies
    we owe you a clean up
    let me know next time your in
    or when we can have it a little while
    thanks

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

AP
Allen P.
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Excellent customer service
Excellent customer service.
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


CP
Camesha P.
Birmingham, AL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Hyundai
Easy to do business
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


MD
Marion D.
Fultondale, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Service Advisor Eddie
Service Advisor Eddie takes care of me when I come in n get my car service. He is always on point. Hat off to him
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019
  1. thank you !
    we appreciate your recent visit and taking time to respond
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

JB
Johnny B.
Mount Olive, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great service department
Staff was very friendly and knowledgeable.l
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019
  1. thank you for responding !
    much appreciated

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

SP
Shaunah P.
Birmingham, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
You are a cut above the rest...hands down and Eddie Hicks is one SPECTACULAR and upstanding sales advisor.
I've been to many dealerships and by far Jim Burke Hyundai exceeds all my expectations. I highly recommend this service department and if I could give 1,000 stars I would.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019

thank you so much !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

AP
Audrail P.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Great Service
I always receive great service when I come here. Everyone is friendly and my car is always ready on time. Being located just 3 miles from my job, making getting here extremely convenient.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you so much
    we appreciate your recent service visit and taking time to respond

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MR
Myra R.
Birmingham, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2019 Category: Service
Saturday Service
We normally bring our car in during the week but had to schedule the oil change for a Saturday. We ended up waiting two hours for the oil to be changed. Very disappointed with the wait time considering we had made an advanced appointment.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you for responding
    my apologies for your wait time
    we are working hard on the appointment
    schedule so we don't get overbooked
    as well as more technicians to handle the
    demand
    but again i am sorry for your experience
    i will speak with the advisor to make sure
    we make it right
    again thank you and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CM
Connie M.
Gardendale, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
The service is amazing!
Brian Christopher is always so sweet and helpful! He does an amazing job every time I come in for service!
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you !
    we appreciate you so much
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

BG
Bernard G.
Birmingham, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Always great service
Eddie does a great job!
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you so much !
    we appreciate you taking time
    to respond
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MA
Myra A.
Mc Calla, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
People & fast service
People, clean dealership very helpful.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Pensacola, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Amazing Customer Service
I always wait (with my golden retriever) while my vehicle is being serviced. Eddie, my service rep, is awesome! He always keeps me updated; is aware of what service is needed; answers my questions promptly; & is knowledgeable, friendly, professional, & wonderful to work with. I’m very pleased with the service here.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton