Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1970 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Mountain Brook, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Hyundai Services
My service rep Brian Christopher , was professional, friendly, knowledgeable and helpful!

* Preferred Lease Care Policy, very disappointing. I cancelled it, Not Helpful !!!
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Davis!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

PW
Paul W.
Alexandria, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great
Great
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Alexandria!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

DC
Daisy C.
Bessemer, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
excellent service
fast service and very friendly
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. Carroll!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Professional and Accommodating
My experience with this location is always pleasant.
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. McKinney Allen!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GB
Gelene B.
Mountain Brook, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Routine service
Had my appointment , very little to no wait. Eddie, my service advisor kept me abreast of my service. They found bulbs outs, that I was not aware, got them replaced. Left, had a low tire pressure light, returned and it was repaired right away.
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. Breeland!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

JG
Janita G.
Birmingham, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Get service
I have always enjoyed my visits in the Service Department..No problems at all.....But there should be some coupons for the Oil Changes....Hint Hint!!
MARY H. from Jim Burke Hyundai responded on 09/13/2019

Thank you for taking the time to respond Ms. Germany!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
The service was great!
They have excellent customer service!!
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Madrigal! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
Eddie and team are awesome!
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Murphy! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

CD
Chao D.
Birmingham, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
friendly staff
Staff are friendly and services are great
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Dong! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GA
George A.
Birmingham, AL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
100% commendable service
Reception and attention by Eddie Hicks was unsurpassed In & out in in 50 minutes
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Adams! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great place!
Great place to buy a car! Service department is quick, friendly and efficient.
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Elam! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

BR
Brandon R.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Hyundai
Great customer service.
MARY H. from Jim Burke Hyundai responded on 09/09/2019

Thank you for taking the time to respond Mr. Renda! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Alabaster, AL
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
visit
excellent service
MARY H. from Jim Burke Hyundai responded on 09/06/2019

Thank you for taking the time to respond Ms. Jackson! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Excellent service!
In and out with no headaches. Well done.
MARY H. from Jim Burke Hyundai responded on 09/05/2019

Thank you for taking the time to respond Mr. Peters! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Mount Olive, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Brian is awesome!
Brian Christopher is always professional and courteous. Brian makes sure my repairs are completed efficiently and explains all the paperwork.
MARY H. from Jim Burke Hyundai responded on 09/04/2019

Thank you for taking the time to respond Mr. Christopher! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2019 Category: Service
So darn expensive.
Labor and environmental fees are too darn high.
MARY H. from Jim Burke Hyundai responded on 09/05/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

DH
Daisy H.
Tuscaloosa, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great Service
A J was awesome in helping me to get what I needed for my car service. I would like to have all my appts set up with him PLEASE! &THANKS & my wait was NOT long always a +.
MARY H. from Jim Burke Hyundai responded on 09/04/2019

Thank you for taking the time to respond Ms.Head!
We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

MA
Myra A.
Mc Calla, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
PEOPLE
The people are great, work was fast.
MARY H. from Jim Burke Hyundai responded on 09/04/2019

Thank you for taking the time to respond Ms. Aldridge! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GH
George H.
Pinson, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
In and out quick
They are on top of their game!
MARY H. from Jim Burke Hyundai responded on 09/04/2019

Thank you for taking the time to respond Mr. Hughes! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

AS
Amy S.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Good customer service
Eddie was very helpful and even brought my car back in for me since it was pouring rain.
MARY H. from Jim Burke Hyundai responded on 09/04/2019

Thank you for taking the time to respond Ms. Schiwitz! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com