Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1895 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5rating 4.7777778
Original
Overall Rating 2.2777819/5Overall Rating 2.2777819/5rating 2.2777819rating 2.2777819rating 2.2777819
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


JT
Jessica T.
Pinson, AL
2010 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019 Category: Service
Someone failed to order the part. It was a waste of time.
Nothing good to say
MARY H. from Jim Burke Hyundai responded on 05/07/2019

We are very sorry about your experience.  Someone will be in contact with you shortly.  Have a nice evening.

Thank you,
Mary Hamilton


KG
Kimberly G.
Tacoma, WA
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Great Service.
I would have given 5 stars but when I got in my car there was black grease on my door and emergency break handle. AJ was great as always but when your mechanics enter cars please get them to wear gloves... no matter how old the car is... especially if your interior is light.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019
  1. my apologies
    we owe you a clean up
    let me know next time your in
    or when we can have it a little while
    thanks

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

AP
Allen P.
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Excellent customer service
Excellent customer service.
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


CP
Camesha P.
Birmingham, AL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Hyundai
Easy to do business
MARY H. from Jim Burke Hyundai responded on 05/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback!

Thank you,
Mary Hamilton


MD
Marion D.
Fultondale, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Service Advisor Eddie
Service Advisor Eddie takes care of me when I come in n get my car service. He is always on point. Hat off to him
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019
  1. thank you !
    we appreciate your recent visit and taking time to respond
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

JB
Johnny B.
Mount Olive, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great service department
Staff was very friendly and knowledgeable.l
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019
  1. thank you for responding !
    much appreciated

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

SP
Shaunah P.
Birmingham, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
You are a cut above the rest...hands down and Eddie Hicks is one SPECTACULAR and upstanding sales advisor.
I've been to many dealerships and by far Jim Burke Hyundai exceeds all my expectations. I highly recommend this service department and if I could give 1,000 stars I would.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/01/2019

thank you so much !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

AP
Audrail P.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Great Service
I always receive great service when I come here. Everyone is friendly and my car is always ready on time. Being located just 3 miles from my job, making getting here extremely convenient.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you so much
    we appreciate your recent service visit and taking time to respond

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MR
Myra R.
Birmingham, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2019 Category: Service
Saturday Service
We normally bring our car in during the week but had to schedule the oil change for a Saturday. We ended up waiting two hours for the oil to be changed. Very disappointed with the wait time considering we had made an advanced appointment.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you for responding
    my apologies for your wait time
    we are working hard on the appointment
    schedule so we don't get overbooked
    as well as more technicians to handle the
    demand
    but again i am sorry for your experience
    i will speak with the advisor to make sure
    we make it right
    again thank you and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CM
Connie M.
Gardendale, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
The service is amazing!
Brian Christopher is always so sweet and helpful! He does an amazing job every time I come in for service!
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you !
    we appreciate you so much
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

BG
Bernard G.
Birmingham, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Always great service
Eddie does a great job!
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you so much !
    we appreciate you taking time
    to respond
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MA
Myra A.
Mc Calla, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
People & fast service
People, clean dealership very helpful.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Pensacola, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Amazing Customer Service
I always wait (with my golden retriever) while my vehicle is being serviced. Eddie, my service rep, is awesome! He always keeps me updated; is aware of what service is needed; answers my questions promptly; & is knowledgeable, friendly, professional, & wonderful to work with. I’m very pleased with the service here.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


TR
Theophilus R.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Always courteous and quick
Every visit has been pleasant they are always friendly and I’ve never felt like my wait time exceeded the service I was in for.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


EM
Ellen M.
Birmingham, AL
2004 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Quick efficient repairs
AJ and sometimes Brian were very efficient and knowledgeable as Service Managers. The van service in the morning is always quite helpful to have. Repairs and oil changes were done in a timely fashion. My last visit, an hour job was done in 40 minutes and the car is running smoothly.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/27/2019 Category: Service
Overpriced. Basic quality service.
Repair prices are ridiculously overpriced. Repair for simple issues are costly. Cost to complete diagnostic testing is $140 per issue. Thats crazy! It leaves no option but to choose which issue is more important although your entire car is important to you.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We apologize for your experience.  Someone will be in touch with you shortly.  Have a nice evening.

Thank you,
Mary Hamilton


SL
Sandra L.
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Good Customer service
Good customer service, efficient and quick.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BJ
Bob J.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Bob j
Great service
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BB
Brandy B.
Forestdale, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Always Superb!!
I had a factory recall that was performed. I was greeted by Mr. Allen who took excellent care of me and my vehicle. They are always courteous and fast.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/26/2019
  1. thank you for your recent visit
    and taking time to respond
    we appreciate you and look forward
    to serving you in future

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

NB
Nancy B.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Outstanding Service
I love having my Sonata serviced at Jim Burke Hyundai. Everyone on the team takes great pride in their work.
MARY H. from Jim Burke Hyundai responded on 04/24/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton