Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1965 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Trussville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Anonymous
No comment
MARY H. from Jim Burke Hyundai responded on 07/09/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Graysville, AL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
reliable service manager and floor personnel plus a quality product
The best thing about the dealership is the award-winning service department!
MARY H. from Jim Burke Hyundai responded on 07/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

NW
Nina W.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
30,000 check
everything was great !!!
MARY H. from Jim Burke Hyundai responded on 07/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Remlap, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
I love Jim Burke Hyundai
I appreciate the hard work they put into finding the issue on my 2017 Hyundai Elantra! AJ, Jordan, and Eddie are always smiling and have always taken great care of me! I would recommend Jim Burke to all of my closest friends and family.
MARY H. from Jim Burke Hyundai responded on 07/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

SS
Sam S.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2019 Category: Service
Too many calls
I understand that you want feedback from your customers, but I have had 3 phone calls from the same lady asking me about my experience after speaking to her on the phone already.
MARY H. from Jim Burke Hyundai responded on 07/08/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are Always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com
MARY H. from Jim Burke Hyundai responded on 07/08/2019

We apologize and will revisit our follow up call process to ensure this does not happen again.  Have a wonderful week!

Thank you,

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

TS
Timothy S.
Helena, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great service at Jim Burke Hyundai
I got great service from Jim Burke Automotive, especially from Brian Christopher who is very professional and kept me updated regularly on the progress of my repairs. He made me feel very appreciated as a customer. A good business all around.
MARY H. from Jim Burke Hyundai responded on 07/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

EG
Evelyn G.
Birmingham, AL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Service
Service is quick and professional
MARY H. from Jim Burke Hyundai responded on 07/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

KM
Keri M.
Mount Olive, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
service advisor
Brian Christopher is the best! I keep coming back to work with him every time!
MARY H. from Jim Burke Hyundai responded on 07/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

LC
Lawrence C.
Birmingham, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Friendly service
Great service
MARY H. from Jim Burke Hyundai responded on 07/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RS
Rosenia S.
Tuscaloosa, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Very timely
Great service but my vehicle now makes a noise that it didn't make before service
MARY H. from Jim Burke Hyundai responded on 07/03/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

KP
Kimberly P.
Birmingham, AL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Kona service
Na
MARY H. from Jim Burke Hyundai responded on 07/03/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

TW
Tommy W.
Birmingham, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good quick service.
My service writer was Eddie and he provided 5 star service. Thanks!
MARY H. from Jim Burke Hyundai responded on 07/02/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

 


Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GR
George R.
Birmingham, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Friendly Tech
Great Service
MARY H. from Jim Burke Hyundai responded on 07/02/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

 


Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GW
George W.
Pell City, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
BETTY w
Great service from friendly people.
MARY H. from Jim Burke Hyundai responded on 07/02/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

LN
Larry N.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Got it right
Very busy and they do great they could use more techs honestly wouldn't hurt.. I was in for normal service of m/t an intake cleaning and ecu computer recall update took 2 hours which is what they told. Vehicle runs better somehow probaby because its kept clean! Keep it up!
MARY H. from Jim Burke Hyundai responded on 07/02/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

DH
Demetrius H.
Buhl, AL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Could not be happier
Fast and friendly
MARY H. from Jim Burke Hyundai responded on 07/01/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RT
Rebecca T.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2019 Category: Service
Satisfied
Though it took time and going to a manager about my problem, it was resolved.
MARY H. from Jim Burke Hyundai responded on 07/01/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

BC
Billy C.
Leeds, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Skilled and understanding
Welll pleased..
MARY H. from Jim Burke Hyundai responded on 06/28/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Service
The staff is very attentive to the customers.
MARY H. from Jim Burke Hyundai responded on 06/28/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

JC
Jeremy C.
Springville, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Great service
Brian at Jim Burke Hyundai Service is the best. Very knowledgeable, not pushy, knows his job. Highly recommended.
MARY H. from Jim Burke Hyundai responded on 06/26/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com