Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

2013 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Birmingham, AL
2004 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2017 Category: Service
Replace tire
Tire was ready when promised.
RUSTY P., service manager from Jim Burke Hyundai responded on 02/27/2017

thanks for responding,
hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CO
Crystal O.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Will get it done
Will work with you
RUSTY P., service manager from Jim Burke Hyundai responded on 02/04/2017

thank you for responding.
have a great day !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Vestavia Hills, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017 Category: Service
Mrs.
The personal, courteous, progressional way the visit is handled is a big "Plus" .
RUSTY P., service manager from Jim Burke Hyundai responded on 01/30/2017

thank you so much,
we appreciate your business.
have a great day !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MG
Margaret G.
Vestavia Hills, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2017 Category: Service
First Service
Friendly staff ,timeliness of service performed
RUSTY P., service manager from Jim Burke Hyundai responded on 01/20/2017

thank you for responding - and the opportunity to service your vehicle

HAVE A GREAT DAY !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CC
Carlotta C.
Forestdale, AL
2007 Hyundai Entourage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2017 Category: Service
Personal attention and information to staging maintenence
Friendly atmosphere
RUSTY P., service manager from Jim Burke Hyundai responded on 01/12/2017

thank you for survey responce

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Hanceville, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2016 Category: Service
the customer service
great company
RUSTY P., service manager from Jim Burke Hyundai responded on 12/15/2016

thank you so much
hope you have a great holiday !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

TR
Tina R.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2016 Category: Service
professional and courteous technicians
will return for service again in future
RUSTY P., service manager from Jim Burke Hyundai responded on 12/09/2016

thank you for responding - sorry we could not duplicate concern at this time - if it happens again i would suggest we test drive vehicle with you,sometimes its better to identify issue that way.
again thanks and hope you have a great holiday season.

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2016 Category: Service
a bit expensive options
Overall they provide nice service. No complain about it. If they have variety of option price wise, that will be much better. Of course, safety is more important than saving money.
RUSTY P., service manager from Jim Burke Hyundai responded on 12/09/2016

thanks for responding and visiting service department,i will take and use your advise to offer alternative package for service.
again thank you and hope you have a great holiday season.

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

EG
Evelyn G.
Hoover, AL
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2016 Category: Service
E G
The service counselor was courteous and prompt and the service work was done within a reasonable time for a Saturday morning.
RUSTY P., service manager from Jim Burke Hyundai responded on 11/28/2016

thank you for your resent service visit - sorry it was not a more pleasant experience.thanks for taking time to answer survey and we will do every thing possible in the future to make it a better visit.if i can be of any assistance please call

rusty pickle
service manager
(205) 278-4946

Verified Customer
Birmingham, AL
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2016 Category: Service
Employees
Friendly and Courteous
RUSTY P., service manager from Jim Burke Hyundai responded on 12/06/2016

thanks for responding to survey - hope you have a great holiday season

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

DW
Donzella W.
Birmingham, AL
2010 HYUNDAI SONATA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016 Category: Service
Hyundai Service
I never feel like they are trying to "sell" me some type of problem when I take my car in for service. Thanks Eddie!
RUSTY P., service manager from Jim Burke Hyundai responded on 12/14/2016

thank you !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2016 Category: Service
Anonymous
Quick. Questions answered and helped save money
RUSTY P., service manager from Jim Burke Hyundai responded on 12/14/2016

thank you

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

KS
Kingman S.
Homewood, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2016 Category: Service
Did the job. looks great car was washed and cleaned inside Very satisfied. KCS
Very satisfied.
John M., Service Director from Jim Burke Hyundai responded on 09/27/2016

Thank you for choosing Jim Burke for your automotive needs.  Our goal is to provide 5-Star service each & every visit.  Any feedback assisting us to do so is appreciated.

John Morris
Service Director


BW
Bianca W.
Birmingham, AL
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2016 Category: Service
Effort
They did a great job with identifying what was wrong with my vehicle. I also like that I have an option to be dropped off at home or work while they are servicing my vehicle.
John M., Service Director from Jim Burke Hyundai responded on 09/23/2016

Thank you for choosing Jim Burke for your automotive needs.  It is always our goal to provide 5-Star service.  Any feedback assisting us to do so is appreciated.

John Morris
Service Director


Verified Customer
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2016 Category: Service
Courteous Service
Fast, Friendly and Helpful
John M., Service Director from Jim Burke Hyundai responded on 08/30/2016

We appreciate the nice comment & choosing Jim Burke for your automotive service.  Our goal is to provide 5-Star service.  Any feedback to assist us doing so is welcomed.

John Morris

Service Director


Verified Customer
Birmingham, AL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
Easy service
I hate having to come back because a part was not in stock but other than that, great service.
John M., Service Director from Jim Burke Hyundai responded on 08/25/2016

Thank you for choosing Jim Burke for your automotive needs.  Our goal is to provide 5-Star service to each customer during every visit.  Unfortunately, there are times when it is necessary to special order certain parts.  We will do all we can to make future visits 5-Star worthy.

John Morris

Service Director


LN
Lynette N.
Pleasant Grove, AL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2016 Category: Service
Being informed about vehicle
Sevice
John M., Service Director from Jim Burke Hyundai responded on 08/02/2016

Thank you for choosing Jim Burke for your automotive service.  It is always our goal to provide 5-Star service.  Any feedback assisting us to do so is appreciated.

John Morris

Service Director


Verified Customer
Warrior, AL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2016 Category: Service
Employees who are knowledgeable and caring
Helpful and polite
John M., Service Director from Jim Burke Hyundai responded on 07/26/2016

We appreciate your choosing Jim Burke for your automotive needs.  Our goal is to always provide 5-Star service.  Any feedback assisting us to do so is welcome.

John Morris

Service Director


JR
John R.
Kimberly, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2016 Category: Service
Good service
good service
John M., Service Director from Jim Burke Hyundai responded on 07/03/2016

Thank you for the nice comments and choosing Jim Burke for your automotive needs.  Our goal is to always provide 5-Star service.  Any feedback assisting us to do so is appreciated.

John Morris

Service Director


Verified Customer
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2016 Category: Service
Oil change and warranty
Work done in time allotted.
John M., Service Director from Jim Burke Hyundai responded on 06/29/2016

Thank you for choosing Jim Burke for your automotive needs.  It is our goal to provide 5-Star service on each and every visit.  Any feedback assisting us to do so is greatly appreciated.

John Morris

Service Director