Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1970 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Trussville, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great Customer Service
Being disabled, it very difficult to make it down town. I am greatful that you allowed my son to bring my car in for service.
Is there any kind of assistance provided to help disabled patrons in getting service and maintenance? Thanks.
MARY H. from Jim Burke Hyundai responded on 06/17/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com


BH
Bertina H.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Frist time
Very nice and pleasant people
MARY H. from Jim Burke Hyundai responded on 06/15/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

JH
John H.
Fairfield, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Knowledge
Good experience
MARY H. from Jim Burke Hyundai responded on 06/14/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Thank you 
Mary Hamilton

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Bloomington, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Always great service
I love my Hyundai and one of the reasons is because I know I’ll always get wonderful service at your Service Department. I called to see if they had any cancellations and Renee found an opening. I love how helpful and friendly all of your employees are every time I visit. Thanks for the great service!
MARY H. from Jim Burke Hyundai responded on 06/12/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Thank you 
Mary Hamilton

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

TK
Teayoun K.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
maintenance record-based service
I've used Jim Burke Hyundai service center since I purchased my current Sonata in 2013. Sometime I was not completely understood service fee, but after a while they seem to be better with honesty (no unnecessary charge). Scheduling is always easy and service is done in short period of time.
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Thank you 
Mary Hamilton


CT
Cheryl T.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Service
Work was done promptly and efficiently. This is my second visit to this store since I purchased my 2018 Hyundai Sonata.
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond.
We appreciate your business as well as your feed back.
Hope you have a Great Afternoon!

Thank you
Mary Hamilton


Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
friendly folks
Really like the people at the service department
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business and your feedback. We also apologize for the concerns in the Lounge and will get those addressed.
Hope you have a Great Afternoon!

Thank you 
Mary Hamilton


Verified Customer
Pleasant Grove, AL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Downgrade in Service
It is the fine print that matters.
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. my apologies for your experience
    someone will be in touch

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

KH
Katherine H.
Pelham, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Keeping me updated on services needed!
They are good on letting me know what I need to have done. Nice waiting area until service is complete and great customer care....
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. thank you for responding
    nice to hear its going well
    with service visits
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Adamsville, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Did great job
Less than estimated
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. thank you so much for responding
    we appreciate you and your recent
    service visit
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

RH
Ricky H.
Pinson, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2019 Category: Service
Service at the dealer.
The free oil change ended up being not free. They required I pay $300- $600 dollars to remain getting a free oil change. and Fee wipers. The hook for saling the car was their excellent service Provided.
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019

it is a great program if the vehicle is going to be serviced here
however factory required maintenance must be kept up to date
with us - sorry if this was not explained throughly at time of sale
if any question please contact me direct

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

CG
Cale G.
Springville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Customer Service
Great job in working with customers
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. thanks so much !
    we appreciate you taking time to respond
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

DG
David G.
Alabaster, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Hyundai service
The service manager was professional.
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019

thank you so much for responding
we appreciate you and your recent
service visit
hope you have a great day !

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2019 Category: Service
meh
love the turbo ....dealership wants to charge high prices for $36 air filters $36 cabin filters..then deny free oil changes....come on man that's your reputation everyone knows it...be more reasonable fair then id be more apt to get service... its trust... I want to know I'm not getting ripped off air filters are half that at retail store and its pretty easy to do bro. That's all dealerships thou like some sort of collusion or price fixing.
candy r. from Jim Burke Hyundai responded on 06/11/2019

I do apologize for your experience. Someone will be in touch soon.

Thank you
Mary Hamilton


NA
Nicole A.
Birmingham, AL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Quick and efficient service
Quick and efficient service
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We Appreciate your feedback as well as your business. 
Hope you have a Wonderful Afternoon.

Thank you 
Mary Hamilton


Verified Customer
Hayden, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
.
.
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback.
Hope you have a Great Day!

Thank you
Mary Hamilton


JM
Janice M.
Birmingham, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Friendliness
The people are wonderful especially Brian.
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking your time to respond. We really appreciate your feedback as well as your business.
So Glad that you think Brian is Wonderful!
Hope you have a Great Day!

Thank you
Mary Hamilton


SJ
Sharon J.
Adamsville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Excellent service
I have been using Jim Burke for my 2013 Sonata service since I purchased it new. I have never had a bad experience. Most importantly, they have never tried to cheat me just because I’m a woman like so many car repair shops do. Also the courtesy drivers are always nice and helpful
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Great Day!

Thank you
Mary Hamilton


Verified Customer
Anniston, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Great service
I have always liked the friendly welcome from the staff&maintenance dept.
Very kindhearted people.
The service is excellent!!
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you so much for taking the time to respond. We really appreciate your business as well as your feedback. 
Hope you have a Great Afternoon!

Thank you!
Mary Hamilton


JM
Jennifer M.
Hartselle, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great service
Great service!
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking your time to respond. So happy that you received Great service while with us. We appreciate your feedback and your business.
Hope you Have a Great Day!

Thank you 
Mary Hamilton