Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

3051 Reviews

ReScore Reviews™ (73)

ReScore
Overall Rating 4.383561/5Overall Rating 4.383561/5Overall Rating 4.383561/5Overall Rating 4.383561/5rating 4.383561
Original
Overall Rating 2.2054773/5Overall Rating 2.2054773/5rating 2.2054773rating 2.2054773rating 2.2054773
93% Would Recommend
100% Business Response
Latest Review 8 minutes ago

Reviews


Anonymous avatar
Verified Customer
Atlanta, GA
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Honest service at a fair price
No up sellung. Always treated courteously and fairly

Anonymous avatar
Verified Customer
Atlanta, GA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service was wonderful. Very satisfied.
Everything was so good! Only one thing should be improved is that the courtesy car driver was not that nice. Lost his temper.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Duluth, GA
2008 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good experience
The service was easy to schedule, and was completed in the time promised.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

LL
Lawrence L.
Conyers, GA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good job
Good job by the service team. Very helpful
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

WG
William G.
Duluth, GA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Genesis repair.
Great service.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Suwanee, GA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great customer service
Shannon was wonderful. She answered all of my questions and kept me updated along the way. And even got me out on time.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Stone Mountain, GA
2009 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Service Rep kept me informed.
The wrong part was sent to service for a repair, not the fault of Jim Ellis Hyundai. They even took a few bucks off for the extra wait time.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review. I am sorry about the part concern although it can happen. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

MH
Mary H.
Loganville, GA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
friendly and kind. good explanations on issues
just all around excellent service
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Atlanta, GA
2007 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great customer service no matter who we see
Everyone is so friendly- it's like coming to see family. Questions are answered in laymen's terms & there is never any pressure
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

AS
Alaina S.
Lilburn, GA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Very Fast!
Got me in as an emergency appointment for a nail inside my tire. I had a new tire plus a vacuumed and washed car within an hour.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

AD
Alfred D.
Stone Mountain, GA
2011 Hyundai Equus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2018 Category: Service
Lots of problemd
Lack of communications from top to mid top
A.G. E., Assistamt Service Manager from Jim Ellis Hyundai

I apologize about our poor performance on your previous visit.  I would love for you to call and speak with me or th Service Manager to see what we can do to help.

Regards,

A. G. Elder
Jim Ellis Hyundai
Asst. Service Manager
alvae@jimellis.com
(770)234-7989

Anonymous avatar
Verified Customer
Norcross, GA
2015 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2018 Category: Service
No fixing the problem
I told them my car need work and they just did the oil change and not Address the other issues I had
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for taking time for the review I do appreciate it. I will look into that for you I’m sorry that it didn’t get taken care of the first time. I will be back in the office on Tuesday and follow up with you thank you so much. It was a pleasure to serve you

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Atlanta, GA
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Timing belt
The staff is friendly and the work was done, as always, very professionally. Thank you.
A.G. E., Assistamt Service Manager from Jim Ellis Hyundai

Thank you for taking time to complete our survey.  We look forward to servicing your vehicle on your next visit.


Regards,

A. G. Elder
Jim Ellis Hyundai
Asst. Service Manager
alvae@jimellis.com
(770)234-7989

MC
Mazella C.
Atlanta, GA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Oil change
The service was great. Great waiting space and didn’t take too long.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

MB
Marilyn B.
Atlanta, GA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Excellent service
Excellent service. Charlie in service is the best. She always helps me when I call and always has a smile on her face. Dentist my service advisor is also the best. Called me when the car was ready.
Charlie and Denton are both assets to your organization
Thank you
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

GM
Gail M.
Conyers, GA
2011 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
good service
good service
E945517028dbf2042e75cbfbbd6d42c1?s=28
RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Decatur, GA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service
The service team is helpful, patient and go the extra mile to ensure that, as a customer, you feel that your issues are important and your concerns are heard. Special thanks to Eddie King for all of his help!
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

VC
Valerie C.
Lawrenceville, GA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
My Visit
Excellent customer service provided by Bruce
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the positive review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

SO
Susanne O.
Duluth, GA
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Regular Maintenance - great service
Once again, Jim Ellis provided great service and maintenance on our 2009 Sante Fe. Had this since new and Ellis has always serviced the vehicle. Runs great and the dealership is tops.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we truly appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Anonymous avatar
Verified Customer
Lawrenceville, GA
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Responsive and diligent from drop off to resolution.
Danon is a great service advisor. Proactive at all stages and they did right by me on the issues at hand.
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RUSS O., Service Director from Jim Ellis Hyundai

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com