Jim Ellis Hyundai

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770-234-7950
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Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 4678 Reviews )

5 star
79%
4 star
12%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (100)

ReScore
Overall Rating 4.3899974/5Overall Rating 4.3899974/5Overall Rating 4.3899974/5Overall Rating 4.3899974/5rating 4.3899974
Original
Overall Rating 2.2500037/5Overall Rating 2.2500037/5rating 2.2500037rating 2.2500037rating 2.2500037
94% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

Verified Customer
Tucker, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great Service
Took my Genesis in for 45,000 service. As always service was completed in a timely manner, and the staff is courteous and friendly.
Recommended
FS
Franklin S.
Atlanta, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Need improvement
I start to have problems since I purchase this car.
Need improvement in general.
The only store I like is the one in Kenessaw but is too far for me.
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/13/2019

Thank you for taking time to complete our survey.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
JN
Jessica N.
Conyers, GA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Service
Always great 👍
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/13/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
Verified Customer
Atlanta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2019 Category: Service
Great professional service
Great service at Hyundai. Especially enjoy the professionalism of Mr. King. Thanks!
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/13/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit and obtaining a score of "5" for completely satisfied.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
SB
Sandra B.
Lilburn, GA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
The Wonderful People
Every person I deal with at Jim Ellis is kind, polite & caring
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/12/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
KS
Kendall S.
Atlanta, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Another great experience
I brought in my 2015 Genesis for routine maintenance as well as torn weatherstripping around the driver's door. Larry Hecht was fantastic to work with. He had me in and out in no time.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/12/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
Verified Customer
Lawrenceville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Service was the Best Part!
Danon was simply awesome! Very professional and well organized. He took care of my needs and valued my time which wowed me because thats something I typically look for in any business related situation. Danon Henton ROCKS!
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/12/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
BR
Barbara R.
Dunwoody, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great Service Advisor
I have a great service advisor who takes good care of me. Always get good service. Waiting area is comfortable. I know my car is right when I get it back.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/12/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
JK
Johnnetta K.
Hampton, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Excellent Service
Out of all the Hyundai Dealerships I’ve been to this is the best one
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/11/2019

Thank you for taking time to complete our survey. 
Thank you very much for the compliment.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
RM
Robert M.
Atlanta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Maintenance
Dana’s is the reason I’ll bring my car to Your dealership.
He is an asset to Jim Ellis Hyundai
Recommended
RUSS O., Director of Service from Jim Ellis Hyundai responded on 11/11/2019

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri
Director of Service
Jim Ellis Hyundai
Genesis of Atlanta

770-234-7992
russello@jimellis.com
Verified Customer
Kennesaw, GA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Service Experience Every Time
The service department is fast, friendly, and efficient. I trust them with all the service for my vehicle, and they always deliver superb results.
Recommended
RUSS O., Director of Service from Jim Ellis Hyundai responded on 11/11/2019

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri
Director of Service
Jim Ellis Hyundai
Genesis of Atlanta

770-234-7992
russello@jimellis.com
CP
Caleb P.
Atlanta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2019 Category: Service
Good Service, Bad Communication
I went there for an oil change and tire rotations. The service itself was fine. The main issue is that it was a drop off appointment so I left my car with them in the morning and stopped by after work in the evening. The representative I spoke with said that I could pick up my car any time before they closed, which was 9pm. I asked if 9pm was the closing time, which he confirmed. I showed up at 8:30pm and the people in the dealership said that the service area closed at 7pm and they didn't have access to get my car keys. The service reps didn't leave my keys with them either. I easily spent more taking Lyfts to and from the dealership than the actual service cost. Had I been informed that I had to be at the dealership before 7pm, I definitely would have arrived earlier or they could have simply just left my car keys with the staff members that were there until 9pm.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/06/2019

Thank you for taking time to complete our survey.  I apologize we were not clear about our closing time.  I would be more than happy to refund those charges you paid for Lyft.  Please contact me with the information as noted below.


Thank you for your time. 

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
Verified Customer
Atlanta, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service!
Your service personnel are all very personable, helpful, courteous and respectful. I am very pleased with the service I receive on my car and the treatment I receive personally. Thank you very much.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/06/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit. 


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
EE
Emmitt E.
Lithonia, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
The people who work there
Very friendly staff and friendly
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/05/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
RW
Robi W.
Peachtree Corners, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Service with a smile
Prompt , pleasant and accommodating.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
MR
Michael R.
Atlanta, GA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
The people!
I had a moment when they were dealing with the Genesis transition. All Is well again. Love the people and the service.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
SF
Sally F.
Atlanta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Mike is the best
Always polite and great service.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
TH
Taylor H.
Atlanta, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Wonderful
This was the best service experience I’ve ever had at a dealership. I arrived at my scheduled appointment time and I was done in about 20-30 minutes. Everyone was so nice and very helpful. I will be coming here for all of my service needs.
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey. We're excited to be your dealership of choice.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
MG
Martha G.
Decatur, GA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Larry went out of his way multiple times to help me! 5 Stars!
We had a very unfortunate situation with our Hyundai Palisade, where our windshield cracked shortly after we purchased our new car. Larry was very empathetic, and went out of his way to make sure we were taken care of. When we came in to get the vehicle serviced, he single-handedly oversaw my file to make sure I was treated well. We got the car back within 3 days, and it was good as new!
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989
JG
James G.
Ball Ground, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Service really cares
The customer is treated like family. They do care
Recommended
ALVA G E., Assistamt Service Manager from Jim Ellis Hyundai responded on 11/04/2019

Thank you for taking time to complete our survey.  We look forward to serving you on your next visit.


Warmest Regards,

A. G. Elder
Jim Ellis Hyundai
Genesis of Atlanta
Assistant Service Director
alvae@jimellis.com
(770)234-7989