Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3449 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.3164529/5Overall Rating 4.3164529/5Overall Rating 4.3164529/5Overall Rating 4.3164529/5rating 4.3164529
Original
Overall Rating 2.2278484/5Overall Rating 2.2278484/5rating 2.2278484rating 2.2278484rating 2.2278484
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


AC
Arnaldo C.
Atlanta, GA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Always Ask for Eddie
He has been excellent to work with!
A.G. E., Assistamt Service Manager from Jim Ellis Hyundai responded on 09/20/2018

Thank you for taking time to complete our survey so favorably.  We look forward to serving you on your next visit.

Regards,

A. G. Elder
Jim Ellis Hyundai
Asst. Service Manager
alvae@jimellis.com
(770)234-7989

EJ
Erick J.
Ellenwood, GA
2012 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service
My visits are all Welcoming with Respect and Service regardless of my race, culture and age. If I ever have a problem, i'll go somewhere else for the same services.

Verified Customer
Atlanta, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Mr. A
Nice service.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/20/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

FG
Freddie G.
Cumming, GA
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Their focus is great customer service.
They are superb at taking good care of their customers and doing the work that needs to be done!1
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/20/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Verified Customer
Atlanta, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
oil change
oil change was done in a timely manor
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/20/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

JT
Jean T.
Atlanta, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Efficient, Professional Service
Always professional and effecient.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/20/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

C
C.
Dunwoody, GA
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Continually excellent service
Always helpful and friendly, with quality results.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it, It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

BV
Brian V.
Ellijay, GA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
BrianV
Service needed due to bulb out and traffic stop for it without appointment. They got me in and then did other work needed this week like oil change, etc. Got me a ride to work and did excellent work for price quoted and checked two other items. Allyson was great and also checked an item at the end that needed adjusting and had it done. Car clean and even tires and got the work done early.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it, It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Verified Customer
Atlanta, GA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
AG is great!
AG always takes care of us. I really appreciate him and the team.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it, It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

DD
Diane D.
Atlanta, GA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendly and efficient
As usual the service was fast and friendly. They make it a pleasure, and Charlie is always there with a smile and willingness to help with anything.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

MA
Marcella A.
Decatur, GA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
service recall and windshield wipers
I had a great experience with an appointment for new wipers and 2 recalls on my Santa Fe Sport. It was timely a quick appointment
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

KE
Keith E.
Atlanta, GA
2008 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Look after the customer
You guys are probably tired of me telling everyone how great the service department and my tech, Mike Ennis are. But it’s true!
I’ve got a 10 year old Veracruz which at 128k miles had something quirky happen. Mike and the service guys had to keep digging down to find the problem and the most cost effective solution for me.
Mike, it was greatly appreciated.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/19/2018

Thank you for the kind review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

MS
Mark S.
Atlanta, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Service!
I had a great visit/experience. Matt (service advisor) was super friendly and informative. I was checked in right away and decided to wait in the waiting room (snacks and wifi provided, can't complain). Shuttle service was offered a few times while I was waiting. Matt provided updates and I was out of there after about 90 mins (for what my car needed). If/when our Hyundai needs service in the future, we'll be sure to choose Jim Ellis Hyundai again.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the kind review we do appreciate it. it was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Verified Customer
Lithonia, GA
2016 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2018 Category: Service
The Usual
One day I would love to give a great review. I'll do so once they give me something great to review.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the review we do appreciate it. I tried contacting you to discuss what happened on an oil change. Ill try again today and tomorrow.

Thank you again

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Verified Customer
Atlanta, GA
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Helpful Service
Both Bruce Vernon and the shop foreman made sure I was well taken care of. They were very helpful.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you forthe kind review we do appreciae it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

LW
Litrina W.
Atlanta, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent service
Fast Friendly Service with great complimentary foods while u wait.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

JS
John S.
Smyrna, GA
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
The people and the service
Excellent
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

Verified Customer
Decatur, GA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service review
Attentive to service needs. Service time was quicker than expected. Personnel very helpful and considerate.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

RB
Robert B.
Atlanta, GA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
friendly waiting area
Treat me better than the Mercedes dealer
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com

GR
Gene R.
Atlanta, GA
2005 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Excellent service department
Service tech immediately recognized what the problem was and the work was done correctly and in a timely way. They provide shuttle service, which makes it very convenient to use this dealer. Highly recommend.
RUSS O., Service Director from Jim Ellis Hyundai responded on 09/18/2018

Thank you for the positive review we do appreciate it. It was a pleasure to serve you.

Warm Regards,

Russ Oliveri

Service Director
Jim Ellis Hyundai
770-234-7992
russello@jimellis.com