Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3022 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.6923072/5Overall Rating 4.6923072/5Overall Rating 4.6923072/5Overall Rating 4.6923072/5rating 4.6923072
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Columbia, SC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
GREAT CUSTOMER SERVICE!
We love Chris Thompson. Chris is always knowledgeable, eager to help, and ready to work. He is definitely a valuable employee at Peacock, and we always appreciate his service.

TW
Thomas W.
Gilbert, SC
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Easy and Nice People
Advisors are always helpful but not pushy. Car always comes back clean.
PAUL V. from Peacock Hyundai Columbia responded on 08/18/2018

Thank you


SZ
Stephen Z.
Lexington, SC
2014 Hyundai Equus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2018 Category: Service
Mixed bag.
Cars are great, service reps are great ( Steve, Brian and Chris ).
Repair techs need improvement. It takes several appointments to correctly diagnose some problems.
PAUL V. from Peacock Hyundai Columbia responded on 08/18/2018

I'm sorry for you having to return to get problem corrected. Thinks for the complement on the advisors. Through these surveys it helps us to know the things we need to work on.


Verified Customer
Cameron, SC
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Knowledgeable service advisors
Friendly, knowledgeable service advisors who explain in plain English what is needed and why.
PAUL V. from Peacock Hyundai Columbia responded on 08/18/2018

Thank you


Verified Customer
Lexington, SC
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great Service
Great place to have your Hyundai serviced.
PAUL V. from Peacock Hyundai Columbia responded on 08/17/2018

Thank you


EM
Elbert M.
Barnwell, SC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Very courteous staff
Staff was very nice and pointed out some additional potential issues without being pushy.
PAUL V. from Peacock Hyundai Columbia responded on 08/17/2018

Thank you


BM
Brad M.
Chapin, SC
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Customer Service
Brian got me in and looked at my car without having an appt. I had a abs light on intermittently and Brian took care of it and ordered the parts needed to fix.
PAUL V. from Peacock Hyundai Columbia responded on 08/16/2018

Thank you


AD
Arthur D.
Elgin, SC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Repair Service
The service department did a great job repairing my rear splash guard.
PAUL V. from Peacock Hyundai Columbia responded on 08/16/2018

Thank you


Verified Customer
Lexington, SC
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Great Service
I didn’t have to wait when I arrived at the service bay. They took my car to the back and they finished ahead of the projected time.
PAUL V. from Peacock Hyundai Columbia responded on 08/16/2018

Thank you


ST
Samuel T.
Columbia, SC
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly and professional service
Repairs for me promptly and without any reservation
PAUL V. from Peacock Hyundai Columbia responded on 08/16/2018

Thank you for your buisness.


Verified Customer
Columbia, SC
2016 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Great Service
I highly recommend Peacock Hyundai
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you


Verified Customer
South Carolina
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly staff and quick service!
Hands-down a great experience over all. I didn’t have to wait long and the staff was very friendly and efficient.
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Awesome. Thank you so much for your buisness.


PM
Paul M.
Barnwell, SC
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Repairs to my Genesis
The service dept is excellent. Best I have ever had any dealings with. What ever they are doing there keep sponging it. Many thanks to Steve and Paul.
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you for your response.


Verified Customer
Hopkins, SC
2011 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
None
None
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you for giving the opportunity to rescore my survey.
Thanks,
Chris


RS
Ruth S.
Columbia, SC
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Happy Genesis Customer for 7 years.
I have consistently received excellent service completed in a timely manner at a reasonable price.
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you


DK
Dennis K.
Blythewood, SC
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Good Service
*
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you


Verified Customer
Lexington, SC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Recent Service
Had my vehicle oil change, tire rotation and alignment. All went well.
PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thank you


Verified Customer
Columbia, SC
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Efficient service
My recent service at Peacock Hyndai was efficient and courteous. My service advisor and I were able to devise a plan for upcoming service trips. I did not feel pressured to agree to any additional services.
PAUL V. from Peacock Hyundai Columbia responded on 08/13/2018

Thank you


Verified Customer
Lugoff, SC
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Overall okay but needs improvement
My car was not properly detail they just threw water on the outsider to car and didn't use soap on the outside of the car. And my car was not vacuumed on inside during my service visit. Also, the coffee machine was broke and not working properly. However at the staff was kind professional and courteous and for that reason I will go back. The service maintenance on my car was fix and I appreciate their help.
PAUL V. from Peacock Hyundai Columbia responded on 08/13/2018

I'm sorry about the coffee machine. It is now working. Please remind Steve or the advisor you choose next visit about the cleanup and let them know that Paul wanted to make sure it got cleaned properly this time. Thank you so much for your buisness.


RT
Robert T.
Columbia, SC
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Service
Good Service all around
PAUL V. from Peacock Hyundai Columbia responded on 08/13/2018

Thank you for your buisness.