Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

473 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 8 days ago

Reviews


BN
BILL N.
Disputanta, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
They care about their customers
Thank you for considering my concerns and remedying them

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2018
Dodge Dakota
I have over the years had a lot of work done here but the last couple of visits with the air conditioning work on the Escalade (very expensive) to the recent Dodge visit in which I told you I had a transmission code come up, you charged me $109 to read the cold then you said you don’t work on transmissions and to take it to a transmission shop. We will be looking for another shop to do our work.
Jim W. from Jim Whelan's Service Center responded on 04/04/2018

I'm sorry you had a bad experience.  We would like to make it right and are willing to discount off the $109.00 off of your next repair.  We always want our customers to be completely satisfied with the work that we preform on their vehicles.

Jim Whelan's Service Center

PW
PETE W.
Carson, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Great service
They always do a great job for a reasonable price

TL
TOM L.
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Enjoyed working with the technician on suggested solutions
Made an appointment for an early oil change to address some minor engine noise for a 14 year-old vehicle. An oil additive was suggested and it appears to reduced, if not, cured the problem. Again, very satisfied with my visit.

Verified Customer
S Chesterfld, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Brake calipers
We always use Whelan’s because they are honest and do the job right the first time.

CN
CHARLES N.
Chesterfield, VA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
inspection
the car was inspected on time

NC
NICK C.
Prince George, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
A place where everyone knows your name
I have been taking my cars to Jim Whelan's for almost 20 years. I did have an appointment (they are very popular).
I cannot understate the quality of work, the very reasonable prices and level of customer care. You do not receive that at the chain repair stores.
You know the owner cares about you and his employees when the business is closed over the weekends. He wants his employees well rested and ready for the coming week. Might seem like a small detail, but you should consider it when thinking about who you want working on your car?
I rate them at the very top in everything they do.

Verified Customer
Petersburg, VA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
X
Hello

BP
Bill P.
Petersburg, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Bill said this business was good the staff is professional and they do a good job. He has been going there for 20 years and his service is the same and that is why he goes back.
This review was collected via phone interview by Customer Research Inc.

WS
WILLIAM S.
Colonial Heights, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
Great!
Great service, price, and fast work!

KD
Kim D.
Petersburg, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Kim said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Disputanta, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Spoke with Carol. She said the business always provided really good service.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Chester, VA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
William said this facility is a good place to work with and a good place to take his vehicle to. He always recommends them.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Carson, VA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Charles said the staff gives excellent service and this is a good place to do business with.
This review was collected via phone interview by Customer Research Inc.

AD
ANTHONY D.
Disputanta, VA
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Satisfied Customer
My entire family has their vehicles serviced by Whelans. They are professional, affordable and most important, TRUSTWORTHY! I never fear that I am being taken advantage of or being price gauged. And Mr. Scotty makes certain to keep all customers informed and treats them with respect.

JB
JAMES B.
South Prince George, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Customer service. Honesty.
Aways placing an effort on satisfying the customer and communicating the issues with the customer and presenting all options .

JY
John Y.
Disputanta, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
John said the staff was good.
This review was collected via phone interview by Customer Research Inc.

LS
Laresha S.
Prince George, VA
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Laresha said the employees were friendly. They completed the service promptly. The work was done on time.
This review was collected via phone interview by Customer Research Inc.

RJ
Randolph J.
Woodbridge, VA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Randolph said he had a good relationship with the owner and was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

DM
DOROTHY M.
Petersburg, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Excellent
I always get an excellent experience at Whelan's auto center. The employees are courteous and the mechanics are excellent at their work
I thank you all for taking such good care of my car
Dorothy McDaniiel

CT
CHARLES T.
S Chesterfld, VA
Cadillac XLR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019
The people
Always pleased with their service

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