Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

452 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review about 6 hours ago

Reviews


BN
BILL N.
Disputanta, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
They care about their customers
Thank you for considering my concerns and remedying them

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2018
Dodge Dakota
I have over the years had a lot of work done here but the last couple of visits with the air conditioning work on the Escalade (very expensive) to the recent Dodge visit in which I told you I had a transmission code come up, you charged me $109 to read the cold then you said you don’t work on transmissions and to take it to a transmission shop. We will be looking for another shop to do our work.
Jim W. from Jim Whelan's Service Center responded on 04/04/2018

I'm sorry you had a bad experience.  We would like to make it right and are willing to discount off the $109.00 off of your next repair.  We always want our customers to be completely satisfied with the work that we preform on their vehicles.

Jim Whelan's Service Center

RC
RICHARD C.
Petersburg, VA
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Excellent Service
All of my experiences at Whelan's have been super.

HJ
HENRY J.
Petersburg, VA
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Excellent Repair Shop.
I have Been using this Shop for about 28 years and have not had and problems or concerned with my service. I rather have my Vehicles serviced here than any where else that I can think of. Very courteous and very knowledgeable personnel working here.

PG
Patricia G.
Chester, VA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Patricia said the business is outstanding, everything they do is outstanding.
This review was collected via phone interview by Customer Research Inc.

RR
RAYMOND R.
Church Road, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Satisfied Customer
I have been a customer for several years. Repairs and auto Services rendered have been done well and in a timely fashion.

TL
TOM L.
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Excellent is their Standard Service
Wait time was minimal and service was great as always.

CL
Charles L.
Carson, VA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Charles said they always give good service.
This review was collected via phone interview by Customer Research Inc.

TH
Theresa H.
Disputanta, VA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Spoke with Theresa's sister. She said the business is great, top notch. They always explain the process and the why of the work they do. The customer service is always nice.
This review was collected via phone interview by Customer Research Inc.

SG
STACY G.
Waverly, VA
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
State Inspection all good.
All good.

FA
Franz A.
Disputanta, VA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Spoke with Lillian. She said she and her husband have been with this business for a longtime. They have never found any fault with them. They are a great bunch of people.
This review was collected via phone interview by Customer Research Inc.

MW
Martha W.
Virginia
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Martha said the business was on time and gave her excellent service. She was in and out.
This review was collected via phone interview by Customer Research Inc.

LS
Laresha S.
Prince George, VA
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Laresha said the business does good work in a timely manner. The customer service is very courteous.
This review was collected via phone interview by Customer Research Inc.

RR
RAYMOND R.
Church Road, VA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Oil Change
I have used Whelan’s service center for several years for the repairs and maintenance of my automobiles. I am very pleased with the work performed on the vehicles. The staff is courteous and professional.

WH
William H.
Disputanta, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Spoke with Carol. She stated the business does a really good job.
This review was collected via phone interview by Customer Research Inc.

PK
Patsy K.
Disputanta, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Patsy said she always has a good experience, is treated courteously and that this is a great place to bring her vehicle.
This review was collected via phone interview by Customer Research Inc.

BK
BILL K.
Colonial Heights, VA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Unconditional Trust
Always a pleasure to do business here

Verified Customer
Chester, VA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Great Service
I love Whelans Service center!! Scotty is always so helpful and I always feel well taken care of and trust my vehicle with them.

Verified Customer
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Friendly family company
They were very professional and knowledgeable and friendly

FB
Francis B.
Waverly, VA
Chevrolet Malibu Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Francis said this business is good. He is a good mechanic, and she would recommend anyone to go there.
This review was collected via phone interview by Customer Research Inc.

DM
DOROTHY M.
Petersburg, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
COURTEOUS AND PROMPT SERVICE WITH A SMILE
I HAVE NEVER HAD ANYTHING BUT COURTEOUS AND PROMPT SERVICE. tHAT IS WHY I AM A CUSTOMER FOR 35 PLUS YEARS.

Displaying Review 1 - 20 of 452 in total