Joe Hudson's Collision Hoover


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

246 Reviews

89% Would Recommend
Latest Review 5 days ago
Mike C. on 11/16/2017
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Mike said this business displays class when they greet customers as they arrive. They took care of his concerns and washed his vehicle. He will always visit them.
Category: Collision
Service Date: 11/03/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Caleb L. on 11/16/2017
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Caleb said the business did a great job. When he got his vehicle back, it looked better than when he dropped it off.
Category: Collision
Service Date: 10/30/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Alacare on 11/15/2017
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Alacare said she had a good experience with this business.
Category: Collision
Service Date: 11/02/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Betty S. on 11/15/2017
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Betty said they did a very good job. Her vehicle was late because they had hard time getting parts. Under the circumstances, it was a very pleasant outcome.
Category: Collision
Service Date: 11/07/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Bob A. on 11/14/2017
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Bob said this business did a good job. He had to take the vehicle back but chose not to elaborate on the reason. He was not offered status updates because they repaired his vehicle while he was waiting.
Category: Collision
Service Date: 11/03/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Tyrone P. on 11/11/2017
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Tyrone said this business was good and he was very happy with their work. Their personnel were cordial and forthcoming. They notified him of any changes.
Category: Collision
Service Date: 10/30/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
Savannah G. on 11/07/2017
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Savannah said the business got the service done quickly.
Category: Collision
Service Date: 10/31/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia H. on 11/07/2017
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Spoke with Bruce. He said this business did a good job and they kept him informed as to what was going on with his vehicle.
Category: Collision
Service Date: 10/27/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Renita M. on 11/06/2017
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Renita said they had her in and out within 45 minutes to set up the service. She had her vehicle back in 3 days. They did misplace her front tag but found it and reinstalled it.
Category: Collision
Service Date: 10/27/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Gretchen K. on 11/04/2017
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Gretchen said this business was like a one stop facility. She dropped off her vehicle and her rental was ready. They kept her updated and that was nice.
Category: Collision
Service Date: 10/25/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Earl W. on 10/31/2017
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Spoke with Teresa. She said everyone at the business is considerate and helpful and she got the vehicle back in a timely manner.
Category: Collision
Service Date: 10/24/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Henry L. on 10/31/2017
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Henry said the business is quick and easy to work with.
Category: Collision
Service Date: 10/27/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
James M. on 10/31/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
James said the business told him his vehicle was ready and it was inspected but when he arrived, the fender wasn't done and the hood wasn't done. He decided to leave the vehicle there and two days later, when he picked it up, he was happy with the repairs.
Category: Collision
Service Date: 10/25/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Diane R. on 10/31/2017
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Spoke with Wayne. He said the business had to remove the window on the hood and they did not put the screw back in.
Category: Collision
Service Date: 10/25/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Brianna S. on 10/31/2017
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Brianna said this business was quick and kept her updated on her vehicle's status. The driver's side taillight separated from the top part where they had fixed it so she returned to the facility. They took it off, put it back on and it was fine. When she had to take the vehicle back, the staff was very nice and the work was done in a timely manner.
Category: Collision
Service Date: 09/20/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Derek T. on 10/30/2017
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Derek said everything this business did was excellent.
Category: Collision
Service Date: 10/16/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Sharon B. on 10/29/2017
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Spoke with Deidre. She said the time got mixed up. The employee she was dealing with was helpful and explained the process. When she came back a week later, it was finished. She was kept in the loop. They're very helpful and it was almost a one stop experience.
Category: Collision
Service Date: 10/24/2017
Review Created: 10/29/2017
This review was collected via phone interview by Customer Research Inc.
Donald H. on 10/29/2017
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Donald said the business was very informative, knowledgeable and timely.
Category: Collision
Service Date: 10/23/2017
Review Created: 10/29/2017
This review was collected via phone interview by Customer Research Inc.
Lyn N. on 10/27/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lyn said this business did not do what she asked them to do. She asked them to detail the inside of her vehicle because there were obvious blood stains all over the inside of her vehicle from the accident. When her vehicle was delivered to her, she refused to leave with it even though she was happy with the repair. She refused to take her vehicle until they detailed her vehicle. They contacted Serv-Pro to clean the blood out of her vehicle but they told her the blood has set. She did not understand how they could have gone in and out of her vehicle without noticing the obvious blood all over her interior. Since the blood set in the interior, they are waiting on a new headliner, seat and door panel to be delivered.
Category: Collision
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Dileep P. on 10/27/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Dileep said his experience was miserable. They missed their initial appointment so they had to wait a month for another appointment. The business knew what the issue was but did not order the parts. His vehicle was there a week before the parts were received. He chose not to evaluate the quality of the repair but said he has not inspected it. He was not given a promise of time. They communicated that they would try for Friday. His son received a call that the vehicle was ready. He and his son took off work to pick it up. When they arrived to get the vehicle, the staff lied about calling his son. His son showed them the call on his phone. Afterwards, they communicated they forgot to callback to say it was not ready. The second time he arrived to get the vehicle, the receptionist had not prepared the paperwork. She wanted him to pay the full amount of the repair. He was only supposed to pay $1,000. He left and contacted his insurance company. The insurance agent had to call the business and straighten everything out. His agent called him back shortly and told him he could pick up his vehicle. They did not inform him throughout the repair process. He signed up for text and email but they did not provide them. His wife's and daughter's cell phone numbers were listed for contact but they called his work number. He never provided that number to them for this repair. They had it on file from another repair and notified him at that number when the vehicle was ready. He had to ask for an explanation of the repairs.
Category: Collision
Service Date: 10/24/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Traweek D. at Joe Hudson's Collision Hoover responded on 10/31/2017

This customer was originally scheduled to bring vehicle in for repairs on 6/21/17. We had all parts ordered, received and paid for. This customer did not show up or call. Afterward, we returned all of the parts. Nine weeks later, customer calls wanting to reschedule in for repairs and we booked him in for the first available date, which was 10/9/2017. We did not order all of the parts before the customer came in due to our previous experience-and we did have problems getting some of the parts. The customer was notified of these problems. We completed his repairs on 10/20-he was notified of this and came to get his vehicle. The first time the customer came to pick up his vehicle, he would not wait for us to call his insurance provider to find out the status of when we would receive their payment, which is standard procedure when the customer, nor us has received the payment--and left. He returned on 10/24 and picked up his vehicle.

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