Joes Auto And Truck Repair

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 147 Reviews )

99% Would Recommend
Latest Review almost 4 years ago

Reviews


MM
Mark M.
Yankee Hill, CA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015 Category: Service
Mark said this business is the best.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you very much for the review.  We appreciate you being a customer and look forward to assisting you in the future.


RB
Russ B.
Paradise, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2015 Category: Service
Russ said this business is very good and he appreciates them. They did everything he wanted, but his engine light keeps coming on.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the review.  We appreciate you being our customer.  We would like to be of assistance with your check engine light.  We offer free check engine light scans.  Please let us know if we can help with your automotive needs or concerns.


BM
Ben M.
Paradise, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2015 Category: Service
Ben said he has been going to this business for a long time and he really likes the customer support they offer.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you very much for the review.  We appreciate you being our customer and look forward to assisting you with any of your automotive needs in the future.


VB
VICKIE B.
Paradise, CA
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015
BEST SHOP IN PARADISE
If you need just an oil change or any auto repair, Joe's is the place if you want a thorough examination of your car, honestly and competitive prices. The great couch, coffee, and tv in the waiting area are icing on the cake!
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the wonderful review.  We appreciate you being our customer and look forward to your next visit.  Even if its just to say hello and have a cup of coffee.


CG
Corinne G.
Paradise, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015
Very thorough!
They do a thorough checkup when changing the oil.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the review.  Quality, honesty and customer service are priority with us.  We appreciate you being our customer and look forward to assisting you with your automotive needs in the future.


JZ
Joe Z.
Paradise, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015 Category: Service
Joe said the business took good care of him and he likes that they stand behind their work. They are a group of good and hardworking mechanics, which is admirable.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you very much for the review.  We strive for top quality honest work and stand behind all work done for 2 years or 24k miles.  We appreciate you being a loyal customer and look forward to assisting you in the future.


CM
Charles M.
Paradise, CA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2015 Category: Service
Charles said he was very pleased. He was treated very well and enjoyed sitting in their comfortable, extra clean waiting room during his service.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the great review.  We feel a clean shop is a requirement along with honest quality service.  We appreciate you being our customer and look forward to assisting you in the future.


ST
Scott T.
Paradise, CA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2015 Category: Service
Scott said this business was really helpful because he did not know what he needed to do to get his vehicle fixed. He said they pointed him in the right direction and gave the proper advice.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the great review.  Glad to hear that we were able to point you in the proper direction to fix your vehicle.  Thank you for being our customer and let us know if we can be of any assistance in the future.


TL
Terri L.
Paradise, CA
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015
Knowledgeable friendly staff
It is hard to find a shop that you can trust, but this is one of those shops! Love the way they take time to explain the options.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the wonderful review.  We appreciate you as our customer and look forward to assisting you with any automotive needs in the future.


RF
Rick F.
Paradise, CA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Rick said the employees were friendly and the business is comfortable to wait at. They were not pushy and he really liked that. This was a really nice experience.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the great review.  We want our customers to feel comfortable with the entire experience at our shop.  We appreciate you as our customer and look forward to your next visit.


MM
Matthew M.
Paradise, CA
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
Spoke with Melissa. She said the business is fabulous, the service is great, and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the wonderful review.  We strive to provide honest quality service.  We appreciate you as our customer and look forward to your next visit.


JB
James B.
Paradise, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
James said this business did a great job.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the review.  We appreciate you being our customer and look forward to you next visit.


CG
Corinne G.
Paradise, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2015 Category: Service
Corinne said this business had friendly service, answered all of her questions, and was very knowledgeable. She said she was very impressed and happy with them. She is new to the area and she said it is nice to know she now has a good mechanic she can visit.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the wonderful review.  We appreciate you being our customer and look forward to being of any assistance in the future.


KS
Kathleen S.
Paradise, CA
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Kathleen said this business was not able to finish the job when promised.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the review.  We apologize for any inconvenience caused to you.  Honesty and quality are very important to us.  Thank you again for the feedback it will help us grow and become a better shop.  We appreciate your business and look forward to being of assistance in the future.


KR
Kim R.
Paradise, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015 Category: Service
Kim said this business was very nice, informative, and helpful by providing information on other vehicles.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the review.  It was our pleasure to provide you with information on your vehicles.  We appreciate you being our customer and look forward to helping you in the future.


CB
Carrel B.
Paradise, CA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Carrel said this business is knowledgeable and friendly. They gave him a ride home and he knows they fixed his vehicle with a guarantee.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/07/2015

Thank you for the great review.  We try to go that extra mile to provide great honest service.  We appreciate you being our customer and look forward to helping you in the future.


MC
Michael C.
Paradise, CA
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2015 Category: Service
Michael said the business was really good but they forgot to hook up his cruise control.
This review was collected via phone interview by Customer Research Inc.
Carl A., Service Advisor from Joes Auto And Truck Repair responded on 05/06/2015

Thank you for the review.  We apologize for any inconvenience this may have caused.  We appreciate you as a customer and look forward to being of assistance to you in the future.


JE
Juley E.
Paradise, CA
Isuzu Rodeo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/07/2015 Category: Service
Juley said she was confused because she brought her vehicle to this business for a 30 point inspection and she was charged $112 for one hour of work. She would not recommend them because of this.
This review was collected via phone interview by Customer Research Inc.

TC
Treavor C.
Paradise, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2015 Category: Service
Treavor said the business provided good customer service and good quality work.
This review was collected via phone interview by Customer Research Inc.

DY
Dave Y.
Paradise, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2015
Speedy & Courteous
I was serviced with an Oil & Filter Change and quality checks in a very short time.

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