THANK YOU FOR YOUR KIND WORDS, AND WE APPRECIATE THE BUSINESS.
WE ARE THANKFUL FOR YOUR CONTINUED SUPPORT YOU SHOW US AND HOPE WE CAN CONTINUE TO MAKE YOU FEEL SAFE IN THE FUTURE.
THANK YOU FOR PUTTING OUR TRUST IN US. WE RELY ON PEOPLE LIKE YOU TO KEEP US GOING.
THANK YOU FOR YOUR SUPPORT THROUGHOUT THE YEARS! IT DEFINITELY HASN'T GONE UNNOTICED! WE HOPE WE CAN CONTINUE TO SERVE YOU IN THE FUTURE.
WE THANK YOU VERY MUCH FOR YOUR BUSINESS!
THANK YOU FOR YOUR BUSINESS. WE KNOW YOU HAVE A CHOICE WHEN CHOOSING WHO TO FIX YOUR CAR. WE APPRECIATE YOU CHOOSING US!
THANK YOU! WE ALWAYS TRY TO GET YOUR CAR BACK AS FAST AS WE CAN (WHILE STILL DOING THE JOB RIGHT!). WE KNOW YOU DON'T WANT TO BE WITHOUT YOUR CAR ANY LONGER THAN YOU HAVE TO.
THANK YOU FOR PUTTING YOUR TRUST IN US. WE APPRECIATE THIS VERY MUCH!
WE APPRECIATE THE KIND WORS! THANK YOU FOR YOUR CONTINUED SUPPORT AND WE LOOK FORWARD TO SERVING YOU IN THE FUTURE.
WE ARE HAPPY TO HELP. HOPEFULLY WE CAN WORK TOGETHER IN THE FUTURE.
Joe was in Chicago (where his business is located) when the driver in his van broke down a couple miles from here. Someone recommended us to his driver who called and had us tow it in to check out. The driver's main concern was if we could get it running the same day (it was @ noon). I told him we would try, depending on what was wrong. It got here and we tested several things and isolated the problem to the fuel pump. The driver called Joe to tell him the diagnosis and Joe stated he just had one put in less than a year ago. Joe then had the other shop call me about it. This person questioned my diagnosis and then suggested he would send me another fuel pump. I explained to him that we did not do work like that... we give a 2 year / 24000 mile parts and labor warranty on repairs and I only use certain parts suppliers. Then, later, Joe called me back to say he had found a fuel pump cheaper at a local discount parts supplier here in Louisville (his driver had given him our repair price earlier). At that point, I explained to him the same thing I explained the the man who had put the last pump in; we only use certain suppliers for certain parts due to warranty. Joe got mad and said that my prices were too high and he would call me back. His driver talked to him several more times and Joe told him to get the keys back and he would call me on the shop phone to pay and he would just have it towed somewhere else (it was almost 6pm by this time; which is when we close). The driver told me this, and we waited until @ 6:20 pm and Joe never called. I told the driver that I had to leave and that I would block the vehicle in overnight if Joe did not call back to pay. About 10 minutes later, Joe called and payed over the phone with a credit card for the tow and diagnosis. The only reason Joe could think I was rude is because I would not change my standard price or business practices for him.